English F
Rating: 3 out of 5
Order RAS, but delivery time too long! Order placed on Sunday, delivery on Thursday ...! Colissimo deadlines: 48 hours???
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Customer reviews of Unicorn Vape
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 23 128 published reviews
Summary of reviews
Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.
Reviews 1, 2 and 3 stars
Reset filtersD
Rating: 3 out of 5
I did not receive half of my order but they refunded part of my order.
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J
Rating: 1 out of 5
I did not receive everything... and I have no responses to my contact attempt.
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W
Rating: 1 out of 5
The liquids were all expired and therefore tasteless, I contacted Unicorn Vape and I never got a response.
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Response from Unicorn Vape
Hello, We have not received any message from you, can you contact us directly at [email protected]? We do not sell expired liquids. Thank you! Best regards and happy vaping, Bastien Unicorn Vape
E
Rating: 1 out of 5
Size way too small, at least 2 sizes
Customer service for returning products does not respond to emails.
Not serious
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Customer service for returning products does not respond to emails.
Not serious
Response from Unicorn Vape
Hello, I am not sure I understand? You ordered a liquid, I do not know what
E
Rating: 1 out of 5
size too small
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A
Rating: 1 out of 5
corresponds to? And we have not received any message from you? You can contact us directly at [email protected] Best regards and happy vaping, Bastien Unicorn Vape
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Response from Unicorn Vape
Terrible delivery
B
Rating: 3 out of 5
Very long delivery and products conforming to my order, not like the last time. Thank you.
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A
Rating: 1 out of 5
One word, the site to avoid, orders are not sent, as for customer service there is no one, if you ever contact them they will completely delete your account, at best they will tell you to go see elsewhere, imagine the worst....!!!!!!!!
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Response from Unicorn Vape
Hello, Your orders could not be delivered due to an address problem. The Post could not find your address. They were returned to us, and we have processed the refund for them. We have responded to each of your messages, but since they were rude and insulting, we have decided, respectfully, not to keep you as a customer. This is the second negative comment you leave on our page, and at this stage, I do not quite understand the purpose of your approach. Best regards.
T
Rating: 1 out of 5
Zero customer service nonexistent, I placed two orders in one week worth 60E that I have not received, contacting them is impossible, they respond to the automatically generated emails with no solution proposed, no one in front in case of a problem, I strongly advise against, in any case for me it's over, I will never come back
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S
Rating: 2 out of 5
The product is too sweet, way too sweet, and it also irritates the throat; I tried it on two different cigarettes and got the same result. I am disappointed.
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M
Rating: 1 out of 5
Hello, We have responded to each of your messages within 24 hours. Your order could not be delivered because the Post indicates that the address is incorrect. We communicated this information to you, and indicated that we would contact you to confirm the delivery address as soon as the order returns to us. Best regards, Bastien Unicorn Vape
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Response from Unicorn Vape
Hello, We have not received any message from you, you can contact our customer service directly at [email protected] Best regards and happy vaping, Bastien Unicorn Vape
Q
Rating: 1 out of 5
I am not satisfied, I received my package much later than the announced date, and it was also incomplete
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
A
Rating: 1 out of 5
But in the first two orders, the e-liquids had great flavors (gourmet), but the last two orders were very disappointing, almost no taste or sweetness, I will not order e-liquids from the unicorn range again
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S
Rating: 1 out of 5
Still not delivered after 12 days
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
A
Rating: 3 out of 5
Products conforming.
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N
Rating: 2 out of 5
No taste, a slight taste of tea but nothing, it's a shame I think.
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A
Rating: 3 out of 5
A lot of stock shortages, it's a shame.
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A
Rating: 3 out of 5
Hello. A bit disappointed by the lack of communication. In my last 3 orders, I requested samples to get an idea of the other liquids by the liter but not even a response. It's a shame!
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M
Rating: 3 out of 5
I never received the proposed gift. Nor have I received any commercial gesture since I started ordering from you. But the products are fine, nothing to complain about.
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Response from Unicorn Vape
Hello, Thank you for your message! No promo code has been added to your cart, which is why the product was not added to the order. Do not hesitate to contact our customer service at [email protected] and we will resolve the issue! Best regards and happy vaping, Bastien Unicorn Vape.
J
Rating: 3 out of 5
No sorting by ascending price.
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K
Rating: 3 out of 5
Order okay but the delivery is too long and the tracking is non-existent at Unicorn, it's a shame because the products are quite good.
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T
Rating: 3 out of 5
I have been a loyal customer for many years and have never received a discount or a voucher or promotional codes.. otherwise everything is fine, the delivery is ultra-fast.
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B
Rating: 2 out of 5
For the first time disappointed because I ordered 3 Mango from movie juice and instead I received 3 strawberry blueberry and I don't really like red fruits; it's the only time I don't receive what I ordered.
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
C
Rating: 3 out of 5
Hello, I have received my order but I was given green apple instead of tobacco mix maousse, so a bit disappointed. I hope this mistake won't happen again.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape.
H
Rating: 1 out of 5
Zero taste, terrible product
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O
Rating: 1 out of 5
I did not receive the nicotine boosters, I tried to contact you but I could not find how to reach you
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
A
Rating: 1 out of 5
Hello,
There was an error with my order.
I sent an email but I still have no response.
Maybe with a negative review someone will respond to me
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There was an error with my order.
I sent an email but I still have no response.
Maybe with a negative review someone will respond to me
Response from Unicorn Vape
Hello, We have responded to all your messages and resent the missing product. Please check your spam! Best regards and happy vaping, Bastien Unicorn Vape
R
Rating: 3 out of 5
Delivery time respected with Colissimo BUT, product description not compliant, it was written T-juice 60vg/40pg and received in 50/50… Fortunately, it can be used on my box but it is not the most suitable (the best being 60/40 or even 70/30 for high wattage. Otherwise, the delivery is correct and the price is respectable. Best regards.
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T
Rating: 2 out of 5
I was disappointed; order placed on Monday received on Friday, I sent an email with no response, which is unacceptable to me. Lack of professionalism.
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L
Rating: 2 out of 5
not delivered
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
L
Rating: 2 out of 5
no delivery
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
N
Rating: 2 out of 5
After more than 12 days of delay, I still do not have my order. Despite the follow-up emails to customer service, no news.
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M
Rating: 1 out of 5
I did not receive my order, either you refund me or I will file a complaint
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
L
Rating: 1 out of 5
Incomplete order as usual and I am told that I am the one scamming
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Y
Rating: 1 out of 5
The taste has unfortunately disappeared, only 100ml left out of the 200ml ordered
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J
Rating: 2 out of 5
too long delays
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C
Rating: 3 out of 5
The delivery was very fast, the prices very competitive. But really a huge disappointment with the products discovered here. Not at all sure that I will return. Sorry ... cheap does not necessarily mean bad, but in the case of my 2 purchases from you, that's how I conclude it.
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B
Rating: 2 out of 5
No issues with deliveries except for one bottle whose cap was open... moreover, I have been a customer with you for years and have received no discount voucher or commercial gesture from you. I bought from a competitor and received 2. I am a loyal customer but this point makes me consider changing vendors. Best regards.
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A
Rating: 2 out of 5
I did not receive 2 resistance packs during my last order, I sent an email regarding the problem and I still have not received an order. I think I will no longer order from you, which is a shame.
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