Customer reviews of Unicorn Vape

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 23 128 published reviews
5 19,5k 84% 4 2 429 11% 3 697 3% 2 217 1% 1 332 1%

Summary of reviews

Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.

Reviews 1, 2 and 3 stars

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Sabrina G.
Rating: 2 out of 5
following a purchase from 29/05/2024
I still have not received my package.
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Sylvian C.
Rating: 3 out of 5
following a purchase from 29/05/2024
The flask was poorly closed, it leaked in the package.
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Pierre M.
Rating: 1 out of 5
following a purchase from 29/05/2024
It has been almost a week since I placed my order but I still have not received anything. Very disappointed.
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Sylvain G.
Rating: 1 out of 5
following a purchase from 29/05/2024
Normally my orders go well but now I am desperately waiting for my order for 5 days
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Fabrice F.
Rating: 1 out of 5
following a purchase from 15/05/2024
Low-quality products, I ordered 4 liquids that I threw in the trash
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Response from Unicorn Vape
Hello, You ordered four liquids from four different brands from different manufacturers, some of which are among the most reputable in the country. If you find them all to be 'low quality', it probably comes from an issue with your use of these liquids or your equipment: do not hesitate to contact us if you need assistance! Best regards and happy vaping, Bastien Unicorn Vape
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Julien A.
Rating: 3 out of 5
following a purchase from 08/05/2024
Order received on time and products as indicated but the delivery person completely smashed the package and the bottles of liquid were scattered in the mailbox. Nothing was broken, however.
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Flavien C.
Rating: 3 out of 5
following a purchase from 11/05/2024
A 200ml bottle with the cap half-destroyed... First filling... everything fell on the ground.
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Ria N.
Rating: 3 out of 5
following a purchase from 10/05/2024
not applicable
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Romain C.
Rating: 2 out of 5
following a purchase from 05/05/2024
Change of quantities without notifying me, sure a partial refund of the order but I discover this when opening my order: no email, no call.
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Omar M.
Rating: 1 out of 5
following a purchase from 05/05/2024
I ordered my liquid just because it was marked delivery in 72h and guess what, I still have not received my liquid until now, not to mention the customer service that never responded to me
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Maximilien L.
Rating: 1 out of 5
following a purchase from 03/05/2024
Hello, I did receive the order on time. At this level, everything is perfect. That said, in terms of taste compared to the juice I ordered, it does not match the reviews at all. They are really not good, in terms of smell everything is fine but in terms of taste, it is a real disaster, I really had no luck with my first order
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Response from Unicorn Vape
Hello Maximilien, You ordered four liquids from four different brands, some of which are among the most reputable liquids in France for years. I am sorry to hear that none are to your taste, but given the variety of products ordered, it must be either your equipment or your personal preferences. Do not hesitate to contact our customer service if you need assistance on how to use these products. Best regards and happy vaping, Bastien Unicorn Vape
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Roger R.
Rating: 1 out of 5
following a purchase from 01/05/2024
never received a response to my second to last order !!!!!!!!
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Melanie D.
Rating: 1 out of 5
following a purchase from 30/04/2024
I am very disappointed, I placed an order on April 30 and my order was only shipped on May 6 to be received on May 11..
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Walter M.
Rating: 1 out of 5
following a purchase from 29/04/2024
Still have not received my order
They are treating me like a fool and I do not like that at all
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Melinda D.
Rating: 2 out of 5
following a purchase from 26/04/2024
My product was open and I lost 1/4 of the bottle.
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Houssem Eddine B.
Rating: 1 out of 5
following a purchase from 08/04/2024
007 (Strawberry)+(Pie)
Very disappointed
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Michel D.
Rating: 3 out of 5
following a purchase from 02/04/2024
Top delivery. Just missing a part of the order but customer service is great.
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Caroline M.
Rating: 3 out of 5
following a purchase from 29/03/2024
I ordered 3 liquids and received 2. I had to write to customer service to find out if there was an error. It turned out to be a stock shortage. Not specified on the order slip, which is a shame....
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Marie Pierre D.
Rating: 3 out of 5
following a purchase from 30/03/2024
So far, the orders and deliveries have gone very well, except for the last one due to a partial stock shortage (which can happen), but at the time of the order, the stock was 6 not 5. So I'm waiting for the supposedly processed refund or a credit for the next order to be completely satisfied.
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Luc W.
Rating: 3 out of 5
following a purchase from 27/03/2024
Fast delivery but missing 1 liquid from the 4 ordered.
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Adham-Jean O.
Rating: 1 out of 5
following a purchase from 10/03/2024
I ordered 3 weeks ago! They didn't write my address correctly so the package was automatically returned by the post! Since then, 4 emails and no response and no other ways to contact them! Don't buy there, they don't take responsibility in case of a problem, they don't even bother to respond to you! I lost 30 euros (or rather they took it from me) but they lost a customer and I won't give them good publicity! Run away!!!!
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Response from Unicorn Vape
Hello, Your package was returned to us because the address is incomplete (we did not 'write it wrong', no one writes your address, it is printed automatically and is exactly what you provided at the time of the order). We have responded to all your messages in less than 24 hours, and have tried to contact you upon the return of your package. If you do not receive our messages, please check your spam folder. We are waiting for your complete address to resend the package. Best regards and happy vaping, Bastien Unicorn Vape
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Frederic B.
Rating: 1 out of 5
following a purchase from 15/03/2024
Awaiting processing of my complaint
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David H.
Rating: 3 out of 5
following a purchase from 06/03/2024
Not the right product. Would have liked to have a consolation product.
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Samir A.
Rating: 1 out of 5
following a purchase from 05/03/2024
After-sales service = 0 Disgraceful
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Dounia A.
Rating: 3 out of 5
following a purchase from 23/02/2024
I give 3 stars because every time I receive 500 ml bottles, it is impossible to open the bottle; the cap is just tiring and I end up using a tool pliers.
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Lucas A.
Rating: 1 out of 5
following a purchase from 17/02/2024
Always the same thing, products are missing and not even a commercial gesture
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Fred V.
Rating: 1 out of 5
following a purchase from 01/02/2024
Very bad, order not received and 2 emails sent that remain unanswered to this day
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David B.
Rating: 1 out of 5
following a purchase from 30/01/2024
Constant errors on orders, you order an e-liquid and they send you another one, no customer service phone, I will no longer order from Unicorn, too many repeated errors, not serious, what a shame
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Roger R.
Rating: 1 out of 5
following a purchase from 24/01/2024
Resistance dead on arrival, leaking everywhere, changed seals 2X
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Eric H.
Rating: 3 out of 5
following a purchase from 16/01/2024
Order arrived well but there was tape on one of the bottles to prevent it from leaking; it's a shame, otherwise everything was perfect.
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Sophie C.
Rating: 3 out of 5
following a purchase from 15/01/2024
Navigation is very good, products are very good, it's the delivery that lets you down, too long.
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Stephan K.
Rating: 3 out of 5
following a purchase from 15/01/2024
The order takes a day or two longer than many other sites to arrive (same type of shipping), no tracking provided by the site, response to questions within two days... 3 stars for these reasons. Otherwise, the order is compliant and good availability of products.
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Megzar O.
Rating: 1 out of 5
following a purchase from 08/01/2024
My bottle of liquid was spilled in the box
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Christine M.
Rating: 1 out of 5
following a purchase from 06/01/2024
Broken cap so product to be drained quickly
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Ghislaine G.
Rating: 3 out of 5
following a purchase from 04/01/2024
Regarding the products I ordered, really very good flavor and good quality; however, in the comments, I asked a question, and I never got a response!!!! What a shame!!!!
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Vincent H.
Rating: 3 out of 5
following a purchase from 05/01/2024
Not very happy
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Damien F.
Rating: 3 out of 5
following a purchase from 29/12/2023
Not bad but delivery is late
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Anthony F.
Rating: 1 out of 5
following a purchase from 21/12/2023
The customer service does not respond except when we ask to cancel the order and more than 4 days without responses
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Pascale B.
Rating: 3 out of 5
following a purchase from 14/12/2023
I lower my rating because I regret that every time I can't find my liquids! I already have a hard time finding the one that suits me, and when I do, it's no longer available. Moreover, the last orders do not correspond to the expected taste. What a shame.
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David H.
Rating: 3 out of 5
following a purchase from 02/12/2023
I am missing 1 product
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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