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Rating: 3 out of 5
Great site, fast shipping but average packaging, one bottle leaked during transport.
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Customer reviews of Unicorn Vape
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 23 128 published reviews
Summary of reviews
Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Good site but unfortunately the package arrived in a terrible state and the liquid bottle was half crushed, it's the first time this has happened!
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Response from Unicorn Vape
Hello Simon, and thank you for your comment! Our team does everything possible to pack the packages as carefully as possible, but transport incidents during postal delivery, although fortunately very rare, are unfortunately inevitable. If any of the products you received arrived damaged, please feel free to contact us directly from the site so that we can resolve the issue ;)
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Rating: 1 out of 5
misleading description.
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Response from Unicorn Vape
Hello Romuald and thank you for your message.
As indicated on the site, the replacement buttons for HexOhm are compatible buttons with the switches of all existing models.
If you still encounter a compatibility issue or anything else with your replacement buttons, you can contact us at [email protected], you will receive a quick response.
As indicated on the site, the replacement buttons for HexOhm are compatible buttons with the switches of all existing models.
If you still encounter a compatibility issue or anything else with your replacement buttons, you can contact us at [email protected], you will receive a quick response.
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Rating: 1 out of 5
I contacted customer service and I received no response from the store!
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Response from Unicorn Vape
Hello Laurent and thank you for your comment. Looking at your history, I find no message related to after-sales service. The last question we have from you dates back to October 2016 and we replied to you. If, however, another question or after-sales request has gone unanswered, you can contact us at [email protected] and you will receive a quick response. We are at your complete disposal.
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Rating: 1 out of 5
Extremely disappointed with my last order, 2 liquids advertised as full VG are not, resulting in zero for my Dripper! Candi King strawberry
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Response from Unicorn Vape
Hello Sébastien, and thank you for your comment! I am sorry to hear that the product received does not meet your expectations. I confirm that the VG/PG ratio of Candy King Strawberry Watermelon is 80/20, as indicated on the product sheet. We always try to communicate the exact VG/PG ratio of the liquids we offer, and we do our best to obtain the information from the manufacturer when it is not explicitly mentioned. However, this is a data point that is rarely perfect, as the method of calculating this ratio can vary depending on the laboratory. Additionally, if the liquid is then mixed with one or more nicotine boosters, the VG/PG ratio of the resulting liquid will differ depending on the proportions of the mixture. These variations remain minimal, and you should have no trouble vaping this liquid on a dripper. It is difficult for us to assist you without more information about the problem you are encountering: do not hesitate to send us a little message with more details and we will do our best to help you :)
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Rating: 2 out of 5
Fast shipping
Average quality product
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Average quality product
Response from Unicorn Vape
Hello Teddy, and thank you for your comment. The Trinity Competition Glass Caps are handmade (it is a small family business of glassblowers based in the United States), the products may have slight differences, and the vape may not necessarily be exactly the same from one piece to another. We completely understand that this may not meet your expectations, and if the product does not suit you, as indicated by email, you can return it to us for exchange or refund without any worries. We are at your disposal for any other information requests :)