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Rating: 2 out of 5
Good
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Customer reviews of Unicorn Vape
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 23 128 published reviews
Summary of reviews
Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.
Reviews 1, 2 and 3 stars
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Rating: 3 out of 5
An error occurred on my order
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Response from Unicorn Vape
Hello, Thank you for your message! If you have a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Rating: 3 out of 5
Loyalty needs improvement
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Rating: 3 out of 5
order received on time, just my concentrate that was poorly closed (and already open I find it strange) which leaked everywhere arriving half empty
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Rating: 2 out of 5
Disappointed with the site regarding the fact that slightly negative or very negative reviews are not published, in this case I see no interest in leaving a review
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Rating: 1 out of 5
I haven't received my package yet and you charged me twice. I am disappointed even though I am a customer
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Rating: 1 out of 5
Incomplete order (replacement of products with others not ordered) still waiting for a response from customer service.
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Rating: 3 out of 5
It's a shame there are no 'gifts', for example if you take 10 liquids of 100 ml, an eleventh free.. Or rewarded loyalty. Lack of 50/50 booster.
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Rating: 2 out of 5
Order amount too expensive to have free shipping. Hence the rating
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Rating: 3 out of 5
Good website with a wide choice and often flash sales
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Rating: 3 out of 5
Delivery made in 48 hours. Top! However, defective product. The resistance delivered with the Vaptio lasted 4 days. I changed it according to the instructions, without difficulty. In the process, the Vaptio no longer works. I will test customer service..
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Rating: 3 out of 5
very good
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Rating: 1 out of 5
I haven't received my package. Delivery delay and I want to cancel the delivery
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Rating: 2 out of 5
The flavors are good. But I had ordered 3 mg of nicotine, I received 12 mg.
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Response from Unicorn Vape
Hello, Thank you for your message! If you have a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Regards and happy vaping, Bastien Unicorn Vape
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Rating: 2 out of 5
Hello, I am disappointed because I see that some products arrived with a deadline of November 2022... given all that I order from you, it seems difficult to use everything in 1 month... fortunately this is not the case for all products, but it means that I will have to throw away some products without having finished using them! When I buy, I would like a longer deadline... otherwise I will not make grouped orders anymore... Thank you in advance
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Response from Unicorn Vape
Hello, Thank you for your message! If you have a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Regards and happy vaping, Bastien Unicorn Vape
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Rating: 2 out of 5
The nicotine bottle that was charged is missing. Too bad
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Response from Unicorn Vape
Hello, Thank you for your message! If you have a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Regards and happy vaping, Bastien Unicorn Vape
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Rating: 3 out of 5
Order received but damaged and suspicious bottles, as if they had been opened below the seal to modify the content. The liquids have a burnt taste and wear out the resistances after 3 days (resistances 70-80w changed 3 times in a week)
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Response from Unicorn Vape
Hello, Thank you for your message! I confirm that all the products we offer are original and directly from the supplier. It is impossible for a bottle to have been opened to modify the content. If you have a problem with your order or have a question about using a product, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Rating: 1 out of 5
I am not satisfied with the delivery service, every time I am told it will arrive today and in the evening it says the next day, this has happened to me 4 times already so I am not too satisfied, we will see how my package arrives if it arrives to improve the rating on the product packaging.
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Rating: 2 out of 5
Hello I am not satisfied but my first order was not registered at the right address. So I ordered a second one right after asking to cancel and refund the first. Since it was directed to the sender unicornvape. But it turns out that today I received my first order and the second will arrive soon. And sending it back will cost me half the price of this order. Which is not logical. How am I going to do now with two liters of product??? I HOPE SOMEONE WILL REACT AND SOLVE THIS MISUNDERSTANDING.
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Response from Unicorn Vape
Hello, As explained by email, all your orders have been sent to the correct address - our shipping system is automated, and the address on the package is exactly the one you provided when you placed your order. If you placed two orders, received both, and wish to return one, we invite you to contact us by email to receive return instructions. Regards and happy vaping, Bastien Unicorn Vape
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Rating: 3 out of 5
Liquids are very good but the voopoo drag x is a counterfeit like those from aliexpress except that we pay almost double so big disappointment
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Response from Unicorn Vape
Hello, I confirm that we do not sell, and have never sold any counterfeit products. All the products we offer are originals. If you have any doubts, do not hesitate to contact us directly by email with the information that makes you think it could be a counterfeit. Best regards and happy vaping, Bastien Unicorn Vape
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Rating: 1 out of 5
I did not receive the right product!!!
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Rating: 1 out of 5
My order never arrived. Customer service unreachable. Absolutely avoid!
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Response from Unicorn Vape
Hello, Thank you for your message! We have responded to all your messages, and your lost order has been resent. Best regards and happy vaping, Bastien Unicorn Vape
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Rating: 1 out of 5
I haven't received the right product.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Rating: 2 out of 5
Out of 10 ordered 50ml liquids, 4 are not the right flavor. A week after the complaint, no response from the site. I waited before posting this comment but now it’s too long. I order for 150€ every 2 months, this is the first time I have a problem and the absence of customer service disappoints me.
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Response from Unicorn Vape
Hello, I confirm that following your message we have indeed resent the missing products the same day. Regards and happy vaping, Bastien Unicorn Vape
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Rating: 1 out of 5
bad delivery service
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Rating: 2 out of 5
Error in the order, the resistors were not the right ones, I had to reorder others, but then on another site, because too disappointed, and never a little surprise on top, anyway really disappointed, only the delivery was fast
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Rating: 2 out of 5
The package arrived quite quickly but the flavors are really not good
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Rating: 3 out of 5
The liquids are very good but the Pod was completely useless, I actually returned it to get a refund.
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Rating: 3 out of 5
Good but you never send gifts and loyalty points
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Rating: 1 out of 5
I ordered a liquid and did not receive the right one. I contacted customer service and they immediately replied in M indicating to return the product. Until then, I thought it was okay, and I opened the return letter and they sent back the wrong product again, making the same mistake... And then I contacted customer service again, who never replied to me again, it's been two days... Real clowns, it was the first and last order with them.
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Rating: 1 out of 5
I wanted to form an opinion without considering the few negative reviews... I received my bottles opened and after contacting customer service who asked for a photo as proof, I did not hear back. Attractive prices for opened products, to be avoided.
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Rating: 1 out of 5
Disappointed because of e-liquid leakage on the 500ml bottle, almost everything spilled in the box.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Rating: 2 out of 5
I ordered 4 tallak Ultra Dark and 2 sugar Daddy. I received 3 tallak and 3 sugar Daddy. The orders placed need to be reread before shipping!!!!
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Rating: 3 out of 5
Hello I can believe that times are tough but the tape on the package still! The post office put its tape back because otherwise..... Surprise in the package a bottle leaking on the rest of the order. In short, the packaging and shipping need to be reviewed.... Otherwise for the rest it's perfect and reactive even if sometimes we would like a little gift as a regular customer. See you soon Ludo
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Rating: 3 out of 5
Package not well packed to protect against theft and transport damage
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Rating: 3 out of 5
Because half of the package is missing
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Rating: 3 out of 5
The site is very good overall. Checking the products before would avoid mishaps
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Rating: 3 out of 5
As every time very fast delivery. The products are the right ones and well packaged, but this time despite all the care taken with the packaging (bubble wrap and all) my granola flask arrived well cracked I lost part of it... It's certainly not your fault but I think the plastic is too fragile or of poor quality. Best regards
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Rating: 3 out of 5
Order compliant Delivery too long
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Rating: 3 out of 5
Hello, I am still waiting for my little butter liquid that I never received for several months.
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