Customer reviews of Unicorn Vape

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 23 128 published reviews
5 19,5k 84% 4 2 429 11% 3 697 3% 2 217 1% 1 332 1%

Summary of reviews

Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2021
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2021
For liquids top but for little gifts zero that's why I only give 4 stars
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2021
Quite good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2021
Good site, a lot of choices but very long delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2021
Order received very quickly. But no little gift (samples or others) for an order of almost 100€
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2021
A wide range that is quite nice.
The downsides are:
- no loyalty
- delivery at the same price for any rate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2021
well received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2021
Rather well-made site but it lacks a non-sweetened category.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2021
Great site, reliable, large quantity of choices! I recommend!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/07/2021
Late delivery
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Response from Unicorn Vape
Hello,
The Post indicates it has passed but was unable to deliver your package. It has been redirected to a pickup point near your home. Please feel free to contact our customer service if you encounter any delivery issues.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2021
Nothing to report as usual
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2021
Products arrived earlier than expected so great.
Too bad I can't buy my resistors or pyrex for my vape.
Otherwise perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2021
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/07/2021
Illegible label. No after-sales service.
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Response from Unicorn Vape
Hello,
We are surprised by your comment as we have not received any message from you and your order appears to be delivered. If you are experiencing an issue with your order, please do not hesitate to contact our customer service at [email protected].
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2021
Good website.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2021
Excellent prices and products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2021
Always very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2021
Delivery not controlled as received late due to colissimo.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2021
Order never received!
they doubt your postman
and your neighbors, really not serious.
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Response from Unicorn Vape
Madam,
Your order has been marked as delivered by the Post. However, we have fully refunded it when you indicated that you had not received it. We do not know what more you expect from us.
Due to the very rude tone of your messages to our customer service, we have asked you to no longer contact us and to stop using our site. We respectfully reiterate this request here.
Best regards,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2021
Good site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2021
Slow shipment and little tracking information to Italy. It's been two weeks and my order is not in Italy yet
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Response from Unicorn Vape
Hello,
Your package was sent on the day you ordered, but sometimes delivery can be slower than expected, especially during summer holidays. Unfortunately, there is nothing we can do to speed up the process. Tracking info has now been updated and the package will be with you shortly.
Cheers
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2021
I ordered a little tiramisu, I received a little breakfast instead! I did not receive any explanation from you! That's a shame!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/07/2021
I have never received a response to my message sent via contact, the products were therefore sent late and did not arrive on time at the destination, so I have to resend the package to another address and I had to buy liquid at my vacation spot.
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Response from Unicorn Vape
Hello,
As indicated on our site, we ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day: your order placed on a Friday afternoon was therefore shipped the following Monday.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/07/2021
Disastrous and dishonest customer service!
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Response from Unicorn Vape
Hello,
We are surprised by your comment as we have not received any message from you. If you are experiencing an issue with your order, could you please contact our customer service at [email protected] to describe it to us?
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2021
Not enough content in 250 ml
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Response from Unicorn Vape
Hello,
We do not understand your message, could you provide us with more information?
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2021
Good value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2021
First time I order from you and I am very satisfied, thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2021
Product not received but I was refunded quickly
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2021
Delivery delay. still haven't received my delivery
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Response from Unicorn Vape
Hello,
Your order was shipped on June 30, it happens that shipments to Morocco take more than a week. Sometimes packages are inspected by customs upon arrival in the destination country. If you encounter a delivery problem, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2021
By receiving products!!!
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Response from Unicorn Vape
Hello,
If you are experiencing a delivery issue, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2021
Nice site, navigation on smartphone a bit restricted.
Delivery in a tracked envelope but with the post, it would be ideal to protect the bottles, the envelope suffered during the journey...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2021
Respect for deadlines but packaging a bit fragile
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2021
A wide choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2021
A site always at the top! You can go there with your eyes closed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2021
Products arrived a bit late and lack of tracking on your site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/06/2021
I sent you a complaint and I have not heard back
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Response from Unicorn Vape
Hello,
We have responded to all your messages. If you are not receiving them, please check your spam folder.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Correct quality-price ratio
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2021
Never any issues with delivery but the shipping costs to Switzerland are always exaggerated.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2021
Packages always delivered on time without error so far. Moreover, promotions are often offered and a wide range of vaping products are represented. Thank you unicorn. Only downside is that we never receive a small gift, product sample etc unlike many competitors. Best regards
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