Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.
The site is very good but the liquids I ordered were disgusting
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Response from Unicorn Vape
Hello, I am sorry that the liquids you ordered are not to your taste! These are among our bestsellers and are appreciated by the vast majority of our customers, however, it is quite possible that the problem you are encountering is due to the fact that you are using them on equipment that is not suitable: please do not hesitate to contact us by email at [email protected] if you have any questions! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2022
Still not received
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2022
Delivery time not respected, ordered on Monday received on Friday, plus the price remains very expensive 4.99 euros
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2022
I haven't received my package yet and you charged me twice. I am disappointed even though I am a customer
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2022
Incomplete order (replacement of products with others not ordered) still waiting for a response from customer service.
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/09/2022
I haven't received my package. Delivery delay and I want to cancel the delivery
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/09/2022
I am not satisfied with the delivery service, every time I am told it will arrive today and in the evening it says the next day, this has happened to me 4 times already so I am not too satisfied, we will see how my package arrives if it arrives to improve the rating on the product packaging.
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/09/2022
I did not receive the right product!!!
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/09/2022
My order never arrived. Customer service unreachable. Absolutely avoid!
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Response from Unicorn Vape
Hello, Thank you for your message! We have responded to all your messages, and your lost order has been resent. Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/09/2022
I haven't received the right product.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/08/2022
bad delivery service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/07/2022
I ordered a liquid and did not receive the right one. I contacted customer service and they immediately replied in M indicating to return the product. Until then, I thought it was okay, and I opened the return letter and they sent back the wrong product again, making the same mistake... And then I contacted customer service again, who never replied to me again, it's been two days... Real clowns, it was the first and last order with them.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/07/2022
I wanted to form an opinion without considering the few negative reviews... I received my bottles opened and after contacting customer service who asked for a photo as proof, I did not hear back. Attractive prices for opened products, to be avoided.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2022
Disappointed because of e-liquid leakage on the 500ml bottle, almost everything spilled in the box.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/05/2022
I received expired products and this is the last time I order from you.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2022
I always have the same problems. I place an order and I receive half. I ordered 2 kits and only received one. This is the third time this has happened to me.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2022
Order not compliant. I ordered 2 legend 2 L 200 kits. And I only received one kit. When I claim, I do not receive a response. This is the second time I receive my order non-compliant.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2022
I have not received my order, I send messages to customer service, no response. Strange.
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Response from Unicorn Vape
Hello Adam, We have replied to all your messages, do not hesitate to check your spam folder. Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2022
The order received is not the right one, I wrote a message to customer service and I still have not received a response.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2022
very disappointed... did not receive my entire order... all the boosters were missing... hope to have a commercial gesture in the delivery of the missing items.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2022
The taste of the liquid I ordered is not the same as usual.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/03/2022
I have not yet received my order.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2022
There was an insect in the unicorn base and the customer service was not up to par in my opinion.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2022
OPEN E-LIQUID and half-filled, incredible.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2022
After 30 days of steeping, the taste is very toxic.
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Response from Unicorn Vape
Hello, what product are you having an issue with? Feel free to contact our customer service at [email protected]. Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2022
I am disappointed because I received the Alucard bottle broken (leaking a lot of product in the box)
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Response from Unicorn Vape
Hello, Thank you for your message! If you are having a problem with your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2022
Order not delivered (not even a tracking number provided) and the customer service is horrible, responding very slowly. I am still waiting for a refund or my delivery. Avoid.
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Response from Unicorn Vape
Hello, As indicated by email, your order was lost by the Post and we have refunded it. Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/02/2022
I ordered and without being notified my order was canceled, I find this very disappointing for my first order and surely my last.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2022
I will never order from unicornvape again, very very disappointed
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Response from Unicorn Vape
Hello, what is the problem you are experiencing with your order?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2022
To be reviewed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2021
The order arrived on time. However, one 50ml bottle was missing 1/4!!! After making a complaint, to this day, no response from the site.
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Response from Unicorn Vape
Hello,
We responded to your message but have not received any response from you. Please feel free to resume the conversation by email to resolve this issue as soon as possible!
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2021
I received my product but not the boosters. And the delivery was scheduled for the 27th and received only on the 29th. Disappointed.
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Response from Unicorn Vape
Hello,
If you are having an issue with your order, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2021
The boosters were missing inside and nothing was done a week later
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Response from Unicorn Vape
Hello
We responded to your message on the day we received it, and the missing products were resent the same day
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2021
I never received the order. I asked for details about the status of my order and was informed that it was in the process of being delivered while I have nothing in my mailbox.
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Response from Unicorn Vape
Hello,
The tracking indicates that your order was delivered on Monday, November 22. If you are having a problem with your order, please do not hesitate to contact our customer service at [email protected].
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2021
What an experience! I ordered an atomizer that was in stock so marked as validated then sent, I received a message 3 days later saying the product is no longer in stock!! So why was it marked as sent!! Avoid, never again with these incompetent people.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/10/2021
The cigarette was not for me, I couldn't get the draw right, the juice was leaking everywhere.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/10/2021
Disappointed not to have received the Anarchist liquid with strawberry that I recommend to everyone who loves strawberry, instead I received another liquid that is good but not what I ordered, so disappointed.
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Response from Unicorn Vape
Hello,
If you received a product by mistake, please do not hesitate to contact our customer service at [email protected], we will be happy to assist you.
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/09/2021
I ordered once and everything went smoothly, the second time the package arrived broken with my 500 ml bottle completely empty and the rest soaked. Following up with customer service to see about a refund.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2021
2nd order, and like the 1st, the items arrived damaged due to poor packaging!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/08/2021
I received a damaged order "empty 500ml bottle out of 4 bottles" and I refused the order (I did not accept the delivery from the courier) and I have not yet received a refund or an exchange order. I made two complaints, and they have not responded or provided any information, and I think I have been scammed for an amount of 107.90 euros, and I want to open a case against unicornvape, so if anyone knows anything please help me. Thank you
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Response from Unicorn Vape
Hello,
We resent your order on the day you reported the incident and we sent you your new tracking number. If you do not receive our messages, please check your spam folder.
Best regards and happy vaping,
Bastien
Unicorn Vape
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