Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.
Hello,
The Post indicates it has passed but was unable to deliver your package. It has been redirected to a pickup point near your home. Please feel free to contact our customer service if you encounter any delivery issues.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2021
Order never received!
they doubt your postman
and your neighbors, really not serious.
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Response from Unicorn Vape
Madam,
Your order has been marked as delivered by the Post. However, we have fully refunded it when you indicated that you had not received it. We do not know what more you expect from us.
Due to the very rude tone of your messages to our customer service, we have asked you to no longer contact us and to stop using our site. We respectfully reiterate this request here.
Best regards,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2021
Slow shipment and little tracking information to Italy. It's been two weeks and my order is not in Italy yet
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Response from Unicorn Vape
Hello,
Your package was sent on the day you ordered, but sometimes delivery can be slower than expected, especially during summer holidays. Unfortunately, there is nothing we can do to speed up the process. Tracking info has now been updated and the package will be with you shortly.
Cheers
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/07/2021
I have never received a response to my message sent via contact, the products were therefore sent late and did not arrive on time at the destination, so I have to resend the package to another address and I had to buy liquid at my vacation spot.
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Response from Unicorn Vape
Hello,
As indicated on our site, we ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day: your order placed on a Friday afternoon was therefore shipped the following Monday.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/07/2021
Disastrous and dishonest customer service!
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Response from Unicorn Vape
Hello,
We are surprised by your comment as we have not received any message from you. If you are experiencing an issue with your order, could you please contact our customer service at [email protected] to describe it to us?
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2021
Product not received but I was refunded quickly
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2021
Delivery delay. still haven't received my delivery
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Response from Unicorn Vape
Hello,
Your order was shipped on June 30, it happens that shipments to Morocco take more than a week. Sometimes packages are inspected by customs upon arrival in the destination country. If you encounter a delivery problem, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2021
By receiving products!!!
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Response from Unicorn Vape
Hello,
If you are experiencing a delivery issue, please do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/06/2021
I sent you a complaint and I have not heard back
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Response from Unicorn Vape
Hello,
We have responded to all your messages. If you are not receiving them, please check your spam folder.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/05/2021
Poor sealing of bottles or packaging
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2021
Never any gesture despite being a good customer last order
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/05/2021
The flavors are really not pleasant to smoke
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2021
expensive shipping and the goods do not arrive even after 7 days
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2021
Catastrophic delivery, no help from customer service who plays deaf
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2021
neither the bubble gum nor the watermelon is felt, I am very disappointed
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2021
Very disappointed when I vape my lips are all blue and my tongue too, very disappointed with the product I ordered
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2021
The delivery time is outrageous, two orders placed since April 15 in France, 7 days!!! and not yet left the shipping country, it's nonsense ..........................
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/04/2021
Hello, order still not received placed on 2/04/21 so yes Monday being a holiday I think that if it doesn't arrive in 48h as usual it's normal after two reminders unicorn tells me yes the post has set aside several thousand packages and the tracking is still not activated so I am waiting for a gesture from unicorn at least to inquire with the post office so yes it's only about 50€ but no allday for two days anyway top!!
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2021
Following several purchases with you. The liquids are too sweet except ice red it burns my resistances regards
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2021
I order very regularly from them, I received 2 non-compliant liquids the tip did not hold they sent me back 2 empty bottles but which did not fit in my dotmission and no more response from them I find it very dishonest
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/02/2021
Fast delivery
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/02/2021
My order arrived incomplete and the delivery was too long
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/02/2021
I still haven't received my order even though it's been a week since I placed it
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/02/2021
I did not receive the right products, and 4 bottles instead of 6.. and the customer service does not follow up?!?!?!? What is this treatment??... This is the 2nd time this has happened to me. The first time was very well managed but now, there is a serious problem! I have no responsibility in your error. Your stocks must prove it to me!
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2021
I ordered cream of the cream tobacco of leche and I received cream of the cream classic cream, I am disappointed
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Response from Unicorn Vape
Hello,
If you received an incorrect product, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2021
Package not received
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2021
I received my eliquid very quickly but the product had no taste.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2021
Not great this time
Missing an enercig battery in 18350 ordered 2 received 1
Billed for 2
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Response from Unicorn Vape
Hello,
If a product is missing from your order, do not hesitate to contact our customer service at [email protected] or via the contact form on the site: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2020
Despite having sent a message to report a bug on the site, I chose a product and on the order form it was another product. They confirmed the wrong product and said that the order had already been shipped. For me, this is the last order I will place.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
I ordered two flavors of electronic cigarettes and nicotine bottles I sent you an email and no response from you
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Response from Unicorn Vape
Hello,
We responded to your message on the day we received it and shipped the missing merchandise. If you do not receive our messages, please check your spam folder.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2020
I was refunded without receiving the items
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2020
Order not received for 28 days and customer service is non-existent does not respond to complaints, very disappointed with this site compared to others I absolutely do not recommend
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Response from Unicorn Vape
Hello,
As indicated by email, your package is held by customs upon arrival in Algeria. This happens sometimes, unfortunately, there is nothing we can do to speed up this process. All documents for customs clearance are attached to the package, and it will be delivered to you as soon as it is processed by customs.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2020
I still haven't received my order
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
I received an unusable product, a bottle of e-liquid "Splash" all white and pasty, not at all in line with the original quality of this liquid that I know. It went straight to the trash.
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Response from Unicorn Vape
Hello,
I confirm that all the products we offer are originals from the manufacturer. If you encounter a problem with a received product, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2020
I received nothing. The tracking indicates however delivered on November 27 in the mailbox while I never received anything.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2020
Order not received
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/11/2020
The liquid is expired
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Response from Unicorn Vape
Hello,
If you have received a non-compliant product, do not hesitate to contact us at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2020
Very mediocre after-sales service due to an order that I did not receive but which was well cashed and no refund either
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Response from Unicorn Vape
Hello,
Your order being indicated as delivered by the Post, we have requested certain documents in order to open an investigation. We have still not received these documents from you today.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2020
I have not received my request! I have been waiting for 10 days
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2020
Bad experience
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Response from Unicorn Vape
Hello,
Sometimes packages destined for countries outside the European Union are held in customs for a while upon arrival in the destination country. We always attach the necessary documents for customs clearance to the package, but sometimes it still takes a few weeks, and we have absolutely no control over this process.
Best regards and happy vaping,
Bastien
Unicorn Vape
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