Customer reviews of Unicorn Vape

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 23 117 published reviews
5 19,4k 84% 4 2 428 11% 3 697 3% 2 217 1% 1 332 1%

Summary of reviews

Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.

1 star review

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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/09/2020
There is a problem with all their liquid...
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/09/2020
Out of 3 ordered products, 1 was broken during transport
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Response from Unicorn Vape
Hello,
If you have received a damaged product, do not hesitate to contact our customer service at [email protected] and we will be able to assist you.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/08/2020
Order placed a week ago, still nothing received
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Response from Unicorn Vape
Hello,
I am sorry for the issue you are experiencing with the delivery of your order. We ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day. The delivery times given by the Post are on average 48 hours - however, postal services sometimes have small delays for which we can unfortunately do nothing. These are generally not very long, you should receive your order in the coming days!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/08/2020
STILL NOT RECEIVED
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Response from Unicorn Vape
Hello,
I am sorry for the issue you are experiencing with the delivery of your order. We ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day. The delivery times given by the Post are on average 48 hours - however, postal services sometimes have small delays for which we can unfortunately do nothing. These are generally not very long, you should receive your order in the coming days!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/08/2020
still not received
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Response from Unicorn Vape
Hello,
I am sorry for the issue you are experiencing with the delivery of your order. We ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day. The delivery times given by the Post are on average 48 hours - however, postal services sometimes have small delays for which we can unfortunately do nothing. These are generally not very long, you should receive your order in the coming days!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2020
Delivery expected in 48 hours received in almost 6 days. I sent an email without response because I was going on a trip and I did not receive my order in time had to find something else and do not even respond to the email neither excuse nor compensation nothing at all from you
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/07/2020
Worst customer service!
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Response from Unicorn Vape
Hello,
We received your message and answered it, but we're not sure what the issue is? Do not hesitate to contact us again
Cheers,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/07/2020
Very disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2020
Delay on the order, delivery person who claims to have delivered when this is not the case to drop it 3 days later at the caretaker even though I was present at my home waiting for it
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Response from Unicorn Vape
Hello,
We ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day. The delivery times given by the Post are on average 48 hours - however, postal services sometimes have small delays for which we can unfortunately do nothing.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/07/2020
Order not received
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2020
my bottle of tribeca half empty, it leaked in the package
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2020
Disastrous
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2020
Hello
I am extremely disappointed with the quality of your liquids this is my second purchase on your site for the first I thought I had chosen the wrong liquid it's the same for the second time no taste or flavor I really regret my purchases.
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Response from Unicorn Vape
Hello,
You ordered seven different liquids from seven different brands from various sources, none of which are made by us. If you find that none of these liquids have flavor, it is very likely that the problem lies with your equipment.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2020
Shop selling colored base for e-cig liquids. No taste, note that it doesn't cost much to produce in the end
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Response from Unicorn Vape
Hello,
We are surprised by your comment as you have ordered our liquids several times in recent months, and you have never contacted us to share an unsatisfactory experience.
If you encounter an issue with a product you received, or if you are not feeling well because you had a bad day, do not hesitate to contact our customer service at [email protected], and we will be happy to listen to you - but your comment, besides being incorrect, is not very nice for our team who works daily to offer quality products.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2020
The box was all damaged and wet so the invoice is unreadable... I had been advised by a friend and I am a bit disappointed... Which is not very serious you must not need customers like me to make a living. Best regards
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Response from Unicorn Vape
Hello,
Unfortunately, it can happen that some packages are damaged during transport: do not hesitate to contact our customer service at [email protected], we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/03/2020
Not correct i
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Response from Unicorn Vape
I took 10 flavors they were all bad.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2020
-
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/03/2020
Order not received! I have already tried to contact customer service by email twice (no way to contact them by phone). I am still waiting for a response.
No tracking from the post.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/03/2020
Hello,
I am sorry for the issue you are experiencing with the delivery of your order. Your order has been shipped, but postal services sometimes have small delays for which we unfortunately cannot do anything. Your order should arrive in the coming days. Please contact us again if you still have not received anything by the beginning of next week.
We have received and responded to all your messages - remember to check your spam folder if you are not receiving them correctly.
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2020
I still have not received this order which was supposed to be delivered to me on February 14... A shame
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Response from Unicorn Vape
Hello,
The tracking of your order indicates that it was delivered on February 14 to your home. Following your message, we replied indicating the documents to send us in order to open an investigation with the Post. We have still not received a response from you to date.
Best regards,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/02/2020
115th order no gift
Promotion code "Petit" did not work at the time of the order
SPEND YOUR MONEY ON OTHER NICER AND COMMERCIAL SITES
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Response from Unicorn Vape
Cap of the Unsteeped 60ml bottle poorly closed, so products spilled halfway in the envelope. So very unhappy. No more orders from me in the future. Regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2020
Hello,
I am sorry for the issue you are experiencing with your order. If you received a damaged product, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/01/2020
I received the package 3 days late and the flask was broken with e-liquid everywhere
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Response from Unicorn Vape
Hello,
If you received a damaged product, do not hesitate to contact our customer service at [email protected]: our team will be happy to assist you quickly!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2020
Some good promotions. Unfortunately, free shipping from €70. Shipping packaging rather poor. Leak on a bottle from my last order.
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Response from Unicorn Vape
The choice of Colissimo is catastrophic! You commit to deliver within 48 hours to home.
It took me 7 days to retrieve my package at the post office! It's outrageous!
Change your logistics partner or I will change sites
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/01/2020
Extremely slow delivery times. Order placed on 11/12. Not yet received after 14 days of waiting. Customer service very unresponsive, almost non-existent. Last time I order here. Site not recommended.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/12/2019
Hello,
Your package was shipped on the day of your order, but unfortunately some packages destined for countries outside the European Union sometimes have extended delivery times as they may be held in customs in the destination country. We always attach all necessary documents for quick customs clearance to the packages, but it can happen that some packages are nevertheless held and delayed. Our customer service responds to your messages but there is nothing we can do to speed up the customs clearance of your package.
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2019
1 week to receive the package it would be good to use another carrier than the post
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Response from Unicorn Vape
After a week I still have not received my order.
The website is buggy...
No responses to my follow-ups.
The price is attractive. I will judge the quality of the products after their receipt...
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/12/2019
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2019
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Response from Unicorn Vape
Hello,
Your order was returned to us because you provided an incorrect address, so the Post could not deliver it to you. As soon as the order was returned to us, we confirmed the address with you and immediately reshipped your order, providing you with the tracking number via email. If you have any other questions, please do not hesitate to contact us at [email protected].
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2019
Arrived pierced
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2019
Not received
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2019
Not received
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2019
Blocked, can't blow vapor inside the product
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2019
For a suicide Bunny, I find it bland
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/11/2019
Yuck
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/11/2019
Not good at all
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2019
I didn't like this juice, I let it steep for 3 weeks after adding the nicotine as I often do with dessert flavors and I find it bland, not enough taste, I sense a slight blueberry flavor but lacking in taste and sweetness, I wonder if it's because it's too old but since there's no expiration date (like on pancake man) we can't know....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/11/2019
Not received
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/11/2019
Not received
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/11/2019
Hello, I ordered a week ago and still haven't received anything, it's a shame, very disappointed
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Response from Unicorn Vape
Hello Kamel,
I am sorry for the issue you are experiencing with the delivery of your order. We ship orders every day from Monday to Friday, and any order placed before 1 PM is shipped the same day. The delivery times given by the Post are on average 48 hours - however, postal services sometimes have small delays for which we unfortunately cannot do anything. These are generally not very long, you should receive your order in the coming days!
If you still haven't received anything by the end of the week, please contact us by email at [email protected].
Best regards and happy vaping,
Bastien
Unicorn Vape
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