English R
Rating: 2 out of 5
One of the products was missing, I was told it would be resent to me but I still haven't received a confirmation email.
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Customer reviews of Unicorn Vape
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 23 117 published reviews
Summary of reviews
Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.
2 star reviews
Reset filtersC
Rating: 2 out of 5
I ordered nicotine that I did not receive.
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N
Rating: 2 out of 5
AAEQDDYVA In my order, I had 2 Chlorophyll Mint Maousse Lab 50 ml but in the box, I only received 1. I ordered 2 to qualify for your 10 Unicorn Boost promo. I am attaching a photo of the products and the invoice. Best regards
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Response from Unicorn Vape
Hello, We have responded to your message and resent the missing product. Best regards and happy vaping, Bastien Unicorn Vape
A
Rating: 2 out of 5
For my last 2 orders, I wanted the 20TH Wink concentrate and I received the EL Diablo Wink concentrate instead. These are not the products I wanted to buy (they do not match my tastes).
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S
Rating: 2 out of 5
The product is too sweet, way too sweet, and it also irritates the throat; I tried it on two different cigarettes and got the same result. I am disappointed.
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N
Rating: 2 out of 5
No taste, a slight taste of tea but nothing, it's a shame I think.
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B
Rating: 2 out of 5
For the first time disappointed because I ordered 3 Mango from movie juice and instead I received 3 strawberry blueberry and I don't really like red fruits; it's the only time I don't receive what I ordered.
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
T
Rating: 2 out of 5
I was disappointed; order placed on Monday received on Friday, I sent an email with no response, which is unacceptable to me. Lack of professionalism.
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L
Rating: 2 out of 5
not delivered
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
L
Rating: 2 out of 5
no delivery
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Response from Unicorn Vape
Hello, Thank you for your message! If you are experiencing a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
N
Rating: 2 out of 5
After more than 12 days of delay, I still do not have my order. Despite the follow-up emails to customer service, no news.
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J
Rating: 2 out of 5
too long delays
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B
Rating: 2 out of 5
No issues with deliveries except for one bottle whose cap was open... moreover, I have been a customer with you for years and have received no discount voucher or commercial gesture from you. I bought from a competitor and received 2. I am a loyal customer but this point makes me consider changing vendors. Best regards.
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A
Rating: 2 out of 5
I did not receive 2 resistance packs during my last order, I sent an email regarding the problem and I still have not received an order. I think I will no longer order from you, which is a shame.
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S
Rating: 2 out of 5
I still have not received my package.
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R
Rating: 2 out of 5
Change of quantities without notifying me, sure a partial refund of the order but I discover this when opening my order: no email, no call.
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M
Rating: 2 out of 5
My product was open and I lost 1/4 of the bottle.
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A
Rating: 2 out of 5
When it says 48 hours for delivery, I was delivered after 72 hours. Regards
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A
Rating: 2 out of 5
Some bottles were open and the liquid had spilled.
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A
Rating: 2 out of 5
Order received in 15 days instead of 48h, no commercial gesture...
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A
Rating: 2 out of 5
The order form in the package would have been a plus, as well as a small gift. You are the only site that puts nothing in the package. With other competitors, there is always a small liquid gift, candies or others. Here, nothing. No gifts, no order form, not even a thank you for your order or good reception.... Just the merchandise and nothing else.
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A
Rating: 2 out of 5
I did not receive my complete order
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A
Rating: 2 out of 5
Wrong liquid received 12 mg of nicotine instead of 6 mg. 2 missing bottles. Product different from previous orders
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Response from Unicorn Vape
Hello, Thank you for your message! If you have a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Regards and happy vaping, Bastien Unicorn Vape
A
Rating: 2 out of 5
TRICKED IN THE LIQUIDS
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A
Rating: 2 out of 5
Error in the order preparation, I did not receive the right product
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A
Rating: 2 out of 5
Good
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A
Rating: 2 out of 5
Disappointed with the site regarding the fact that slightly negative or very negative reviews are not published, in this case I see no interest in leaving a review
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A
Rating: 2 out of 5
Order amount too expensive to have free shipping. Hence the rating
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A
Rating: 2 out of 5
The flavors are good. But I had ordered 3 mg of nicotine, I received 12 mg.
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Response from Unicorn Vape
Hello, Thank you for your message! If you have a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Regards and happy vaping, Bastien Unicorn Vape
A
Rating: 2 out of 5
Hello, I am disappointed because I see that some products arrived with a deadline of November 2022... given all that I order from you, it seems difficult to use everything in 1 month... fortunately this is not the case for all products, but it means that I will have to throw away some products without having finished using them! When I buy, I would like a longer deadline... otherwise I will not make grouped orders anymore... Thank you in advance
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Response from Unicorn Vape
Hello, Thank you for your message! If you have a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Regards and happy vaping, Bastien Unicorn Vape
A
Rating: 2 out of 5
The nicotine bottle that was charged is missing. Too bad
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Response from Unicorn Vape
Hello, Thank you for your message! If you have a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Regards and happy vaping, Bastien Unicorn Vape
A
Rating: 2 out of 5
Hello I am not satisfied but my first order was not registered at the right address. So I ordered a second one right after asking to cancel and refund the first. Since it was directed to the sender unicornvape. But it turns out that today I received my first order and the second will arrive soon. And sending it back will cost me half the price of this order. Which is not logical. How am I going to do now with two liters of product??? I HOPE SOMEONE WILL REACT AND SOLVE THIS MISUNDERSTANDING.
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Response from Unicorn Vape
Hello, As explained by email, all your orders have been sent to the correct address - our shipping system is automated, and the address on the package is exactly the one you provided when you placed your order. If you placed two orders, received both, and wish to return one, we invite you to contact us by email to receive return instructions. Regards and happy vaping, Bastien Unicorn Vape
A
Rating: 2 out of 5
Out of 10 ordered 50ml liquids, 4 are not the right flavor. A week after the complaint, no response from the site. I waited before posting this comment but now it’s too long. I order for 150€ every 2 months, this is the first time I have a problem and the absence of customer service disappoints me.
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Response from Unicorn Vape
Hello, I confirm that following your message we have indeed resent the missing products the same day. Regards and happy vaping, Bastien Unicorn Vape
A
Rating: 2 out of 5
Error in the order, the resistors were not the right ones, I had to reorder others, but then on another site, because too disappointed, and never a little surprise on top, anyway really disappointed, only the delivery was fast
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A
Rating: 2 out of 5
The package arrived quite quickly but the flavors are really not good
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A
Rating: 2 out of 5
I ordered 4 tallak Ultra Dark and 2 sugar Daddy. I received 3 tallak and 3 sugar Daddy. The orders placed need to be reread before shipping!!!!
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
A
Rating: 2 out of 5
Delivery time (48h) not respected, email sent without response. Too bad
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A
Rating: 2 out of 5
Very fast delivery! Products not very well taken care of though. One of the bottles was not filled. One of the boosters had no taste account and therefore exploded in my face when I opened it.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
A
Rating: 2 out of 5
Hello, still errors in my orders, no spout for the large bottles... not even a small 10ml bottle as a gift to taste something else especially since sometimes I order more than 100 euros, it's unacceptable given the euros I give you, finally liquids that leak in some orders, that's all.
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
A
Rating: 2 out of 5
Very fast, attractive prices. The experience would be perfect if the product sheets were up to date, or if customer service had the time to (really) respond to customers.
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