Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.
I am disappointed with the service. Indeed, the order took a long time to arrive and I was missing a booster.. I hesitate to reorder
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/09/2021
Order received late without any visibility on the order tracking while the order fees were charged. In short, for a first impression as it was a first order, this impression is rather negative. I am not sure about reordering.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2021
Nice website and attractive prices but I received nothing of what I ordered, too bad...
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Response from Unicorn Vape
Hello, If you have not received the correct product, do not hesitate to contact our customer service: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2021
Too many problems with this store, for me it's over.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/07/2021
Order arrived with a missing item, I sent an email but I still have not received the item
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Response from Unicorn Vape
Hello, Our customer service intervened last week on your request and the missing product was delivered on Friday. If you encounter a problem, do not hesitate to contact our customer service again :) Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/07/2021
Although the product I ordered arrived quickly and in perfect condition, it was of such poor quality that I cannot be satisfied. Indeed, it burned a coil in just 15 ml even though I took the time to ask if this would be the case by email before ordering. I was assured that in most cases this would not be the case. And when I called one of the people from the site, he told me everything and its opposite. While telling me that for him it was normal for a liquid in 30/70 to create such a big inconvenience so quickly. He acknowledged that this was not indicated on the site and that it did not pose any problem for him. Upon arrival, I lost nearly 25 euros without any offer of reimbursement or goodwill gesture. I will not order from this site again...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/06/2021
Disappointed with the products received. Quality more than average. Very weak taste and difficult to find the advertised flavors
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2021
Delivery too long, Colissimo 48h, order received 4 days late
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/03/2021
I am disappointed, several orders all with the same taste even though I varied the flavors, I just threw away 56 euros of disgusting order. Do not recommend
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/02/2021
The liquids I received do not taste like they should and are not good at all.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2021
Nothing to say except the order where I was supposed to receive the little yuzu and I received the little blue that I do not like at all!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/02/2021
Delivery more than a week after the order!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/01/2021
Excellent vaping platform and staff with exceptional professionalism. Thank you very much.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2021
I am disappointed with my order on this site. The received items are not what I ordered. I will not place another order on this site. No return slip inside the package, no link on the seller's site to return the merchandise. Very disappointed.
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Response from Unicorn Vape
Hello, If you received an incorrect item, do not hesitate to contact our customer service at [email protected] or via the form available on our site: we will be happy to assist you. Best regards and happy vaping, Bastien Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2021
Medium
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/12/2020
Medium liquid to spill in the package 50 ml lost...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/12/2020
Navigation often bugs
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2020
One flask out of 2 broken
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2020
A bottle of joyce juice arrived deformed and had leaked apart from its correct
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2020
I couldn't find the taste made by the description, this freshness bothers me, I prefer my all days lemon brioche by far
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/11/2020
E liquid that leaked
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Response from Unicorn Vape
Hello,
If you have an issue with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/11/2020
Liquid on promotion....
I stocked up by taking 10 bottles.
Nowhere was it written that the DLUO was from November 2020.
Disappointed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/11/2020
I ordered a 1-liter bottle of Gros juice and it was leaking in the box. The cap was unscrewed.
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Response from Unicorn Vape
Hello,
If you have a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you.
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/10/2020
I had an issue with my order where one of the ordered products was missing, I contacted customer service via the website, but unfortunately no response, I sent an email and I'm still waiting for a reply/
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Response from Unicorn Vape
Hello,
We responded to your message on the day we received it, and the missing product has been resent.
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2020
Product conforms to the description. Unfortunately, the bottle was cracked during transport. A quarter of the liquid had leaked. Could have been better packaged.
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Response from Unicorn Vape
Hello,
If you received a damaged product, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/09/2020
The cap was open, the liquid leaked into the box. I sent an email to report it. I was told that another liquid would be sent. So I'm waiting for it...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/09/2020
Not very practical and not pretty
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/08/2020
I can't give any review 8 days after my order, I still haven't received anything
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Response from Unicorn Vape
Hello,
I am sorry for the issue you are experiencing with the delivery of your order. We ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day. The delivery times given by the Post are on average 48 hours - however, postal services sometimes have small delays for which we can unfortunately do nothing. These are generally not very long, you should receive your order in the coming days!
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/08/2020
The package arrived quite quickly, but it was open, torn. The products were indeed inside, but I feel like they were also opened.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/08/2020
Not received
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Response from Unicorn Vape
Hello,
The tracking indicates that your package was delivered on Monday, August 17. If you have an issue with the delivery, do not hesitate to contact our customer service at [email protected].
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/06/2020
mediocre customer service I had several issues with several orders made at unicornvape
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Response from Unicorn Vape
Hello,
Packages destined for countries outside the EU sometimes take longer than expected to arrive. This is usually due to the fact that some packages are held for a while by the customs services of the destination country. We always attach the necessary documents for quick customs clearance to the package, but when some packages are checked upon arrival in the destination country, we can do absolutely nothing to speed up this process.
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/07/2020
the second one I ordered, completely different from the first, not at all the same taste, and tasted.
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Response from Unicorn Vape
Hello,
I confirm that the Creme Kong liquid from Joe's Juice is indeed the same as the one you ordered previously. Due to the success of this liquid, it is nevertheless possible that we receive bottles from a recently produced batch: therefore, do not hesitate to let the liquid rest for a little week so that all its flavors can reveal themselves :)
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2020
Not great....
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/06/2020
Package arrived almost 2 weeks after my order quite disappointed
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/05/2020
The juice had no taste, storage problem at Unicornvape??
tasteless juice
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2020
Hello,
Still the same logistical problem!
The postal agent from Colissimo does not bother to drop the packages in my mailbox.
I had to go to the Central Post Office (near my home) twice and I could only retrieve my package on Friday, May 29.
The delivery service for this order was supposed to be free (special promotion).
Nevertheless, you charged me €4.90 for delivery fees.
This is not correct.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2020
I placed two orders with you over €100 and I was surprised not to receive even a single sample or other gifts from you. Your promotional prices are competitive but it was mainly an opportunity for me to concentrate my purchase with you for shipping costs because you had all (almost) the products I wanted. Finally really disappointed to receive a box with only the ordered items unlike what others do for much smaller orders... maybe I forget that you are a sales site lol I will think about it!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2020
I reported that my order had not been taken into account. They sent me an invoice for my order which proved that my order had not been recorded. This time I received my order, but I would have liked someone to respond to me. I don't know if I will order again on your site for this reason.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2020
I still have not received my order even though it has been marked as delivered since May 7. I sent an email to your customer service and still no response
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Response from Unicorn Vape
Hello,
I am sorry for the issue you are experiencing with the delivery of your order. Your order being marked as delivered by the postal services, we have asked you to send us certain documents that are required by the Post Office in order to conduct an investigation. We are still waiting for your response. If you do not receive our messages, do not hesitate to check your spam folder.
Best regards and happy vaping,
Bastien
Unicorn Vape
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2020
Received the creme Kong and it is good.
However, I received the wrong boosters I received 20/80 instead of 50/50 in PG/VG.... I hope that if customer service sees this comment they will send me 4 new ones in 50/50, otherwise I remain a loyal customer of this site where delivery is fast and prices are unbeatable
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Response from Unicorn Vape
Hello,
We are surprised by your comment as we do not offer and have never offered 50/50 boosters on our site. The only boosters we offer are 80% VG: those are the ones you ordered.
Best regards and happy vaping,
Bastien
Unicorn Vape
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