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A
Rating: 3 out of 5
shipping is a bit long sometimes, other times fast, a great site with a lot of liquid choices and new products
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Customer reviews of Unicorn Vape
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 23 348 published reviews
Summary of reviews
Unicorn Vape consistently delivers a broad and appealing selection of products at competitive prices, with customers praising the strong value and steady availability. They highlight fast, careful, and reliable shipping, with orders arriving quickly and packaging described as well done and secure. The shopping experience is repeatedly described as smooth and enjoyable thanks to an easy-to-navigate site, a wide range of options, and ongoing satisfaction over years of ordering. Customers also emphasize dependable product quality and strong service, noting repeat trust and high recommendations for the store.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Ordered on the 5th received on the 12th instead of the 24 to 48 hours that was agreed, when I asked Unicorn Vap if there was a problem with my package, I was told to wait, I had to contact the post myself which is not very serious since the shipping costs are paid to Unicorn Vap and not to the post, it is up to the seller to do what is necessary
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Response from Unicorn Vape
Hello Anthony, Thank you for your comment! Following the bad weather last week in the Paris region, the postal network was disrupted and many packages experienced delays of several days. This problem is global and does not only concern shipments from our platform. We completely understand your frustration, but in this case, unfortunately, there is no other solution than to be patient and wait a few days for the situation to resolve. Best regards and happy vaping, Bastien Unicorn Vape
A
Rating: 3 out of 5
Good site good product but you have to be patient for shipments. Already 2 times so either my name is not liked or it's the organization that does that.
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Response from Unicorn Vape
Hello Yannick, Thank you for your comment! As indicated on the site, we ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day - the tracking link is sent to you by email the same day, a few hours after shipping. Once the package is shipped, it is in the hands of the Post, and the vast majority of packages reach their destination in mainland France within 48 hours. However, it sometimes happens that shipments experience some delays over which we unfortunately have no control. If your package takes longer than reasonable to arrive at its destination, do not hesitate to contact us by email! Best regards and happy vaping, Bastien Unicorn Vape
A
Rating: 3 out of 5
A good site where you can find a bit of everything and with super interesting promotions, however 70€ for free shipping is expensive
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A
Rating: 3 out of 5
The promotions are interesting but shipping is not free.
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A
Rating: 3 out of 5
no paypal
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A
Rating: 3 out of 5
there are other better ones
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A
Rating: 3 out of 5
good product, however the package was torn/opened upon arrival in the mailbox by the carrier..;
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A
Rating: 3 out of 5
The site is a bit confusing and not always very smooth. I regret that there is no reward system with loyalty points or something else and especially I find the threshold for free shipping very high.
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A
Rating: 3 out of 5
Product is perfect, too bad about the shipping costs. For Belgium no minimum orders without shipping costs!
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Response from Unicorn Vape
Hello Albert and thank you for your message! Shipping costs to Belgium are free from 99 Euros of purchase ;)
A
Rating: 3 out of 5
Average, a correct experience but some services need improvement.
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A
Rating: 3 out of 5
meh ....
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A
Rating: 3 out of 5
I still haven't received my order because there is no invoice, and still no response from you
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Response from Unicorn Vape
Hello Matthias and thank you for your comment! We have indeed responded to your message regarding the issue with the delivery of your package. Our customer service response time is generally 24 hours. Please feel free to reach out to us by email if necessary ;)
A
Rating: 3 out of 5
Never had a problem, except for the last order which arrived in a terrible state.
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Response from Unicorn Vape
Hello Oussama! I am sorry that your order arrived in poor condition. Our team does everything possible to pack your orders as carefully as possible, but unfortunately, it sometimes happens that rare packages are damaged during transit. If any of the products in your order arrived damaged, please feel free to send us a little message via the contact form on the site or directly to the address [email protected] so that we can resolve the issue :)
A
Rating: 3 out of 5
Interesting prices and products.
That said, I asked for advice on one of my orders and I never received a response!
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That said, I asked for advice on one of my orders and I never received a response!
A
Rating: 3 out of 5
Great site, fast shipping but average packaging, one bottle leaked during transport.
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A
Rating: 3 out of 5
Good site but unfortunately the package arrived in a terrible state and the liquid bottle was half crushed, it's the first time this has happened!
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Response from Unicorn Vape
Hello Simon, and thank you for your comment! Our team does everything possible to pack the packages as carefully as possible, but transport incidents during postal delivery, although fortunately very rare, are unfortunately inevitable. If any of the products you received arrived damaged, please feel free to contact us directly from the site so that we can resolve the issue ;)