English F
Rating: 3 out of 5
A 200ml bottle with the cap half-destroyed... First filling... everything fell on the ground.
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Customer reviews of Unicorn Vape
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 23 128 published reviews
Summary of reviews
Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.
3 star reviews
Reset filtersR
Rating: 3 out of 5
not applicable
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M
Rating: 3 out of 5
Top delivery. Just missing a part of the order but customer service is great.
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C
Rating: 3 out of 5
I ordered 3 liquids and received 2. I had to write to customer service to find out if there was an error. It turned out to be a stock shortage. Not specified on the order slip, which is a shame....
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M
Rating: 3 out of 5
So far, the orders and deliveries have gone very well, except for the last one due to a partial stock shortage (which can happen), but at the time of the order, the stock was 6 not 5. So I'm waiting for the supposedly processed refund or a credit for the next order to be completely satisfied.
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L
Rating: 3 out of 5
Fast delivery but missing 1 liquid from the 4 ordered.
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D
Rating: 3 out of 5
Not the right product. Would have liked to have a consolation product.
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D
Rating: 3 out of 5
I give 3 stars because every time I receive 500 ml bottles, it is impossible to open the bottle; the cap is just tiring and I end up using a tool pliers.
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E
Rating: 3 out of 5
Order arrived well but there was tape on one of the bottles to prevent it from leaking; it's a shame, otherwise everything was perfect.
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S
Rating: 3 out of 5
Navigation is very good, products are very good, it's the delivery that lets you down, too long.
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S
Rating: 3 out of 5
The order takes a day or two longer than many other sites to arrive (same type of shipping), no tracking provided by the site, response to questions within two days... 3 stars for these reasons. Otherwise, the order is compliant and good availability of products.
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G
Rating: 3 out of 5
Regarding the products I ordered, really very good flavor and good quality; however, in the comments, I asked a question, and I never got a response!!!! What a shame!!!!
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V
Rating: 3 out of 5
Not very happy
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D
Rating: 3 out of 5
Not bad but delivery is late
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P
Rating: 3 out of 5
I lower my rating because I regret that every time I can't find my liquids! I already have a hard time finding the one that suits me, and when I do, it's no longer available. Moreover, the last orders do not correspond to the expected taste. What a shame.
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D
Rating: 3 out of 5
I am missing 1 product
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Response from Unicorn Vape
Hello, Thank you for your message! If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
S
Rating: 3 out of 5
Long shipping time. Sent 1 week after the order.
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Response from Unicorn Vape
Hello, Your order placed on the evening of the 3rd was sent on the morning of the 4th. If you encounter a problem with your order, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you! Best regards and happy vaping, Bastien Unicorn Vape
N
Rating: 3 out of 5
The prices are interesting, but you shouldn't be in a hurry to receive your package: the delivery is slow and without tracking available. That's how it is for me with every order, but don't despair, it eventually arrives.
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Response from Unicorn Vape
Hello, Thank you for your message! We ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day. Tracking is systematically sent by email at the time of shipment. If you do not receive it, it may be in your spam folder. Once the package is taken in charge by the Post, it generally reaches its destination in 2 working days. We can see that your last two orders arrived in 2 working days and 3 working days respectively. Best regards and happy vaping, Bastien Unicorn Vape
F
Rating: 3 out of 5
Search results are too broad, not precise enough.
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Q
Rating: 3 out of 5
Very attractive price but liquid with very little aroma and little flavor.
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V
Rating: 3 out of 5
Good, satisfied for several years, we order, nothing to say.
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J
Rating: 3 out of 5
Navigation on the site can be improved.
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A
Rating: 3 out of 5
When ordering items of the same brand, make sure they are compatible. The customer does not necessarily have this information!
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A
Rating: 3 out of 5
Product not compliant with the definition, eliquid, no fresh effect and very distant strawberry taste
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A
Rating: 3 out of 5
A product leaked throughout the entire package. First time this happens but it's really annoying. I had to clean everything. Given the quantity of products ordered, I imagined a slightly sturdier package.
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A
Rating: 3 out of 5
delivery a bit slow
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A
Rating: 3 out of 5
The site is great, the prices too, unfortunately on the second order there was a delivery issue due to the post office
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A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
Great choice. Super promotions. However, often missing items. You have to like change.
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A
Rating: 3 out of 5
Good product but beware of customs fees in Switzerland for an order of 68 euros, 20 euros in customs in Switzerland
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A
Rating: 3 out of 5
Warning declines all responsibility for loss from the moment the package is handed over to the sole carrier, the post office, which also declines if the package is marked as delivered... my advice is to avoid ordering in December with the theft of packages at the post office during this period.
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Response from Unicorn Vape
Hello, We sent you a message regarding the procedure when a package is stolen from your mailbox. To date, we have not received any response to this message. Best regards, Bastien Unicorn Vape
A
Rating: 3 out of 5
A liquid (Mando silver - smoke wars) had leaked in the box. Another (dario - game over) seems to have its security ring already broken and this one has neither batch number nor DDM so I don't know what to think of this bottle, not very reassuring! I had customer service for the first one but radio silence for the second... Average!
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A
Rating: 3 out of 5
Too long delay not respected
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A
Rating: 3 out of 5
My package was broken, I lost a bit of product at the neck...
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A
Rating: 3 out of 5
Very disappointed to order a juice and upon arrival.... sold out
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A
Rating: 3 out of 5
Good products even if the 1l versions need a bit of steeping upon receipt. Just a bit disappointed not to have received any goodies for the price of the order (70€ to get free shipping).
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A
Rating: 3 out of 5
Not easy to find your way around!
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A
Rating: 3 out of 5
very good
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A
Rating: 3 out of 5
The site itself is very good, the products are good and the prices are very interesting, don't change anything. The only problem is the delivery. LaPoste is a nightmare and delivery to a pickup point is really essential. Unfortunately, I already reported this information over a year and a half ago but apparently nothing has been taken into account
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A
Rating: 3 out of 5
Very good site but not expensive and offers a lot of variety
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