Customer reviews of UNILABS

8,8 /10

Based on 89 published reviews

Summary of reviews

The online store UNILABS is recognized for its fast delivery, with many customers highlighting their orders arriving promptly and efficiently. Customers appreciate the careful packaging, ensuring items are well-protected during transit. The product quality consistently meets expectations, as evidenced by numerous mentions of compliant items that match the descriptions provided on the website. Additionally, the customer service is noted for being responsive and helpful, with effective handling of inquiries and issues that arise during the purchasing process.

Reviews 1, 2, 3 and 4 stars

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Joseph Henri N.

Published on 20/12/2025 à 19h51 following a purchase from 05/12/2025

Not delivered on time, not notified, inactive tracking, therefore impossible

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Antoine L.

Published on 12/12/2025 à 15h00 following a purchase from 28/11/2025

Package received quickly but description not compliant (screen received with resolution of 1920 x 1080 while the description states a QHD resolution of 2560 × 1440) Return request unanswered for a week

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Reimund M.

Published on 19/07/2025 à 12h19 following a purchase from 06/07/2025

The package was intact but the cardboard inside the package was very damaged. The inverter is damaged/broken. After a week, I still have no response to my complaint.

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Response from UNILABS Published on 28/07/2025

Hello Sir,
I apologize, we had a mishap with your request in the sense that the email notifications were not working. Could you please confirm the handling?

Didier L.

Published on 08/11/2024 à 10h44 following a purchase from 26/10/2024

Unable to return my purchase

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Gislhaine C.

Published on 28/07/2024 à 19h02 following a purchase from 17/07/2024

Product did not conform to the description and characteristics and was not sent to my address but to a parcel relay. Being handicapped it was a big problem.

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Response from UNILABS Published on 08/08/2024

Hello, we're sorry to hear that you've had problems with our delivery service.
We hope that despite this inconvenience, you will still be able to fully enjoy our product.
Thank you for your constructive feedback and have a nice day.

Marie Thérèse M.

Published on 28/04/2024 à 09h27 following a purchase from 28/03/2024

Instructions for use not very explicit.

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Response from UNILABS Published on 29/05/2024

Hello Marie Thérèse,

Thank you for sharing your opinion on our UNILABS website. We're sorry to hear that you find the instructions for use not very explicit. We will take your comment into account and work with our supplier to improve the clarity of our instructions.

Thank you again for your feedback, it helps us to improve. We hope you will continue to use our services.

Yours faithfully
The UNILABS team

JEAN-MARC G.

Published on 15/03/2024 à 18h07 following a purchase from 03/03/2024

The order was delivered on time. The only thing missing was the order acknowledgement, which meant I had to call Unilab.

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Response from UNILABS Published on 29/05/2024

Thank you for your feedback on our service. We are pleased that your order was delivered on time. We have taken into account your comment about the order acknowledgement and will make sure that this does not happen again in the future. We hope to see you soon on our site. Thank you for your trust and loyalty to UNIFIED-LAB.COM.

magali B.

Published on 03/03/2024 à 14h36 following a purchase from 21/02/2024

Received only half of my order

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Response from UNILABS Published on 29/05/2024

Hello Magali, we're sorry for this disappointing experience and we thank you for sharing your opinion with us. We will do our best to improve our services to better meet your expectations. Your satisfaction is our priority. We thank you for your confidence.

Caroline B.

Published on 27/02/2024 à 10h54 following a purchase from 15/02/2024

I didn't receive the item I wanted I wanted A5 and white cards only

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Response from UNILABS Published on 29/05/2024

Hello Caroline, I'm sorry you didn't receive the item you wanted. We will do our best to improve the quality of our service. Please accept our apologies. Sincerely, Leman

Pierre V.

Published on 15/02/2024 à 13h57 following a purchase from 02/02/2024

I did not receive a purchase confirmation email. But I did receive the parcel.

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Victorien B.

Published on 19/01/2024 à 09h45 following a purchase from 05/01/2024

Product conforms, but slight problem, no email to trace the parcel, obliged to contact customer service to get confirmation of shipment.

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Jacqueline P.

Published on 15/12/2023 à 08h34 following a purchase from 01/12/2023

Dissatisfied, order not delivered but debited from my account. No news yet. This is unacceptable.

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Response from UNILABS Published on 29/05/2024

Hello Jacqueline, we're sorry to hear that you were unsatisfied with your order and did not receive your delivery. We will take the necessary steps to remedy the situation. Please contact us so that we can help you as best we can. Thank you for your confidence in WWW.UNIFIED-LAB.COM.

Maxime M.

Published on 05/12/2023 à 09h57 following a purchase from 23/11/2023

Attractive price, order delivered quickly, perfect for Christmas. However, I did not receive an order confirmation or invoice, which made me think it was a scam.

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Response from UNILABS Published on 06/12/2023

Hello Sir,
We apologize for the technical problem we are trying to solve.
Your invoice has just been sent to you by my colleague.
Cdt

Jonathan M.

Published on 27/07/2023 à 17h13 following a purchase from 14/07/2023

Null

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jean-françois P.

Published on 03/11/2022 à 10h58 following a purchase from 20/10/2022

Serious site, direct contacts on the phone with sellers. Fast shipping. However, beware of discrepancies between the site and the actual stock: on 2 items ordered, a cable was sent with a different color, and the battery was out of stock, which resulted in an exchange with other items.

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Nino D.

Published on 28/08/2022 à 14h46 following a purchase from 16/08/2022

Headphones didn't work. I spent time trying to set them up for my mom so that she could listen to her music, nothing. Complete bs. I did read the instructions, but no, headphones don't wana work. I don't think I'm ever gonna buy products from you anymore. Disappointed. You get 3 stars.

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Response from UNILABS Published on 29/08/2022

Hello Sir,
We are sorry for this, but your product is under warranty, we will contact you to make a standard exchange.
We are sorry for this experience which is not our fault, knowing that the products sold are new and under blister. Sincerely

Catherine G.

Published on 06/05/2022 à 12h59 following a purchase from 25/04/2022

I received my memory card which is supposed to fit my Sony W 830 but it doesn't work. what's the problem?

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Response from UNILABS Published on 29/05/2024

Hello Catherine, we're sorry to hear that you're experiencing problems with your memory card. Can you provide us with more details about the malfunction so that we can find a solution quickly? Thank you for your confidence in WWW.UNIFIED-LAB.COM. Sincerely, Solange from the Customer Service team.

Anne-Emilie B.

Published on 29/12/2021 à 20h21 following a purchase from 10/12/2021

Very very slow! Sincerely I do not recommend at all

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Marc S.

Published on 22/11/2021 à 07h56 following a purchase from 09/11/2021

perfectly

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