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J
Rating: 2 out of 5
Not delivered on time, not notified, inactive tracking, therefore impossible
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Customer reviews of UNILABS
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 89 published reviews
Summary of reviews
UNILABS consistently delivers quickly with fast and accurate shipping and carefully protected shipments that keep products intact. Customers highlight compliant items delivered on time, good sound quality, and reasonable prices, with experiences ranging from easy ordering to prompt handling of complaints and fast customer service. The positive experiences also emphasize reliable product conformance to descriptions and straightforward, efficient transactions, including direct communication with sellers and responsive support. Overall, shoppers praise timely delivery, smooth ordering, reliable product conformity, and attentive service.
Reviews 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
Package received quickly but description not compliant (screen received with resolution of 1920 x 1080 while the description states a QHD resolution of 2560 × 1440) Return request unanswered for a week
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M
Rating: 4 out of 5
Instructions for use not very explicit.
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Response from UNILABS
Hello Marie Thérèse,
Thank you for sharing your opinion on our UNILABS website. We're sorry to hear that you find the instructions for use not very explicit. We will take your comment into account and work with our supplier to improve the clarity of our instructions.
Thank you again for your feedback, it helps us to improve. We hope you will continue to use our services.
Yours faithfully
The UNILABS team
Thank you for sharing your opinion on our UNILABS website. We're sorry to hear that you find the instructions for use not very explicit. We will take your comment into account and work with our supplier to improve the clarity of our instructions.
Thank you again for your feedback, it helps us to improve. We hope you will continue to use our services.
Yours faithfully
The UNILABS team
J
Rating: 4 out of 5
The order was delivered on time. The only thing missing was the order acknowledgement, which meant I had to call Unilab.
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Response from UNILABS
Thank you for your feedback on our service. We are pleased that your order was delivered on time. We have taken into account your comment about the order acknowledgement and will make sure that this does not happen again in the future. We hope to see you soon on our site. Thank you for your trust and loyalty to UNIFIED-LAB.COM.
V
Rating: 4 out of 5
Product conforms, but slight problem, no email to trace the parcel, obliged to contact customer service to get confirmation of shipment.
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M
Rating: 4 out of 5
Attractive price, order delivered quickly, perfect for Christmas. However, I did not receive an order confirmation or invoice, which made me think it was a scam.
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Response from UNILABS
Hello Sir,
We apologize for the technical problem we are trying to solve.
Your invoice has just been sent to you by my colleague.
Cdt
We apologize for the technical problem we are trying to solve.
Your invoice has just been sent to you by my colleague.
Cdt
J
Rating: 4 out of 5
Serious site, direct contacts on the phone with sellers. Fast shipping. However, beware of discrepancies between the site and the actual stock: on 2 items ordered, a cable was sent with a different color, and the battery was out of stock, which resulted in an exchange with other items.
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