Customer reviews of UNILABS

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 89 published reviews
5 70 79% 4 5 6% 3 3 3% 2 2 2% 1 9 10%

Summary of reviews

The online store UNILABS is recognized for its fast delivery, with many customers highlighting their orders arriving promptly and efficiently. Customers appreciate the careful packaging, ensuring items are well-protected during transit. The product quality consistently meets expectations, as evidenced by numerous mentions of compliant items that match the descriptions provided on the website. Additionally, the customer service is noted for being responsive and helpful, with effective handling of inquiries and issues that arise during the purchasing process.

Reviews 3 and 4 stars

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M
Marie Thérèse M.
Rating: 4 out of 5
following a purchase from 28/03/2024
Instructions for use not very explicit.
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Response from UNILABS
Hello Marie Thérèse,

Thank you for sharing your opinion on our UNILABS website. We're sorry to hear that you find the instructions for use not very explicit. We will take your comment into account and work with our supplier to improve the clarity of our instructions.

Thank you again for your feedback, it helps us to improve. We hope you will continue to use our services.

Yours faithfully
The UNILABS team
J
JEAN-MARC G.
Rating: 4 out of 5
following a purchase from 03/03/2024
The order was delivered on time. The only thing missing was the order acknowledgement, which meant I had to call Unilab.
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Response from UNILABS
Thank you for your feedback on our service. We are pleased that your order was delivered on time. We have taken into account your comment about the order acknowledgement and will make sure that this does not happen again in the future. We hope to see you soon on our site. Thank you for your trust and loyalty to UNIFIED-LAB.COM.
P
Pierre V.
Rating: 3 out of 5
following a purchase from 02/02/2024
I did not receive a purchase confirmation email. But I did receive the parcel.
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Victorien B.
Rating: 4 out of 5
following a purchase from 05/01/2024
Product conforms, but slight problem, no email to trace the parcel, obliged to contact customer service to get confirmation of shipment.
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Maxime M.
Rating: 4 out of 5
following a purchase from 23/11/2023
Attractive price, order delivered quickly, perfect for Christmas. However, I did not receive an order confirmation or invoice, which made me think it was a scam.
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Response from UNILABS
Hello Sir,
We apologize for the technical problem we are trying to solve.
Your invoice has just been sent to you by my colleague.
Cdt
J
jean-françois P.
Rating: 4 out of 5
following a purchase from 20/10/2022
Serious site, direct contacts on the phone with sellers. Fast shipping. However, beware of discrepancies between the site and the actual stock: on 2 items ordered, a cable was sent with a different color, and the battery was out of stock, which resulted in an exchange with other items.
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Nino D.
Rating: 3 out of 5
following a purchase from 16/08/2022
Headphones didn't work. I spent time trying to set them up for my mom so that she could listen to her music, nothing. Complete bs. I did read the instructions, but no, headphones don't wana work. I don't think I'm ever gonna buy products from you anymore. Disappointed. You get 3 stars.
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Response from UNILABS
Hello Sir,
We are sorry for this, but your product is under warranty, we will contact you to make a standard exchange.
We are sorry for this experience which is not our fault, knowing that the products sold are new and under blister. Sincerely
M
Marc S.
Rating: 3 out of 5
following a purchase from 09/11/2021
perfectly
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