Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

1 star review

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M
Mireille V.
Rating: 1 out of 5
following a purchase from 25/01/2026
I have not yet received the goods
I will give my opinion when I have received, unpacked, and used these items
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Response from Univers-Train
Hello, Rather than leaving a negative review, if you wish to give your opinion later, the pious thing is to wait... :( We are here to answer your questions if needed, and if something went wrong, we are here to help too. Best regards, Renaud
F
Franck M.
Rating: 1 out of 5
following a purchase from 14/06/2025
No review
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Response from Univers-Train
Hello, if you don't leave a review, why leave a negative one then? What went wrong? Best regards, Renaud
D
D D.
Rating: 1 out of 5
following a purchase from 18/09/2024
I received the 81701 at €179 instead of the 81874 at €300 that I paid, can you refund the difference?
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Response from Univers-Train
Hello, I am sorry for this error, we did not send you the correct box. We have just sent you a return label. We will send you the correct box in exchange. I remain at your disposal if needed. Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2023
To give a review, one would need to have received the order. Have a nice day
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2023
Does not work at the level of physical digital motor forward and backward. The rest works lighting and other functions CV 1.3.
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Response from Univers-Train
Hello, you have already contacted us about this and your model will be exchanged, as explained by phone. Best regards, Univers-Train.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/02/2021
For a first time I am disappointed because my order is not correct. Ordered 2 R608 received 4. Ordered 4 R610 received 0. In this difficult context, it's hard to complete the circuit while my son is getting impatient.
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Response from Univers-Train
Hello, You can contact us directly beforehand for this type of incident. We can resolve the problem quickly rather than leaving a negative review without notifying us. A shipment of the 4 missing R610s will be sent out on Monday. I remain at your disposal if needed. Best regards, Univers-Train
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2021
Delivery person left the package in the hall
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Response from Univers-Train
It's a shame to be penalized due to a delivery person's negligence... Deliveries are made against a code that you receive by SMS, and you seem to have communicated it well to the delivery person.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2020
I still don't have a package to this day, it's been 8 days even in Germany they are faster
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Response from Univers-Train
Hello,
Your order was placed on Monday afternoon (4 days ago) and was shipped on Wednesday. Everyone is overwhelmed during this Christmas holiday period. Carriers included. I apologize for this delay.
You can also contact us directly if you encounter any delivery problems.
Thank you for your understanding. And happy holidays anyway...
Univers-Train
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2020
No info yet. Nothing received.
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Response from Univers-Train
Hello, Order placed on 15/06 at 21h, processed and shipped by us on 16/06. Your package is in the hands of the DPD carrier and is on its way to be delivered to you.... You receive emails with each status change of your order (in preparation / shipping) and tracking number by email and also available in the history of your orders on your online customer account. Please contact us directly if you encounter any issues before leaving a negative rating and bad review. Have a good day, Univerrs-Train
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2020
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2020
Following my question about the wire-pin connection, I was answered pin-rail. I complete my question with a photo support ---> no more response..
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Response from Univers-Train
Hello Sir, We only received one email from you without photos. You can also call us at 04.79.44.91.42 if you encounter basic problems that an email response won't solve. The use is simple. To answer your question on how to insert the wires, nothing simpler, you press the 'button' and hold it down, insert the wire into the hole, and release the button... Best regards,
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