Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2022
Fast shipping and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2022
I was notified when the product became available after a stock outage. Smooth site, clear and effective alert.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2022
Good listening and effective action in case of problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2022
Speed, choice, follow-up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2022
Everything really very well. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2022
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2022
Very good.
I found everything I was looking for
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2022
Very good contact, competent, fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2022
Always as perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2022
Easy to use site. Fast delivery. Item very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2022
Very appreciated service: very well packaged parcel, very fast delivery, and provision of catalogs as a gift
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2022
Very good site, fast delivery and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2022
Order in the middle of the afternoon, delivered the next day at 10 am at the relay point
Parcel compliant with the order and well protected packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2022
Speed, view of what is available
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2022
very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2022
Clear website and smooth navigation, secure and reliable ordering process. Order taken immediately and email response in the same vein with almost live tracking. Order placed on Thursday around 1pm and delivered the next day before noon.
Highly recommended without any reservation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2022
Very easy access site and for navigation. Stock is well displayed for what is available or not
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2022
Locomotive compliant with very fast and well protected shipping... impeccable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/11/2021
Wagon well received, I am surprised by a railing of the Gefco car carrier that detaches easily.
3 months wait to receive it.
When is the delivery time for the AGC Ls Models that I reserved in 2020.
Thank you, happy new year, best wishes.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2022
Easy navigation on the site for searching. A varied choice and items with the photo of the model. Very careful packaging and fast shipping. Impeccable service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2022
Order delivered very quickly.
Less than 24 hours, hats off to the train universe.
Congratulations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2022
Very good welcome and good advice, technical competence
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2021
Very fast and neat.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2022
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2021
Very disappointed with my purchase, it was a Christmas gift for my dad and the decoder doesn't work, I am disappointed my father is taking the necessary steps with the service. But really disappointed!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2021
Delivered on time and matching the description. The product referencing on the site and the search engine needs improvement.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2021
*ras
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2021
Warm telephone reception. Excellent order follow-up. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2021
After my first order at Univers Train, I was impressed by the care taken in packaging. The package arrived very quickly (2 days) and the packaging is very discreet. For future purchases, it will be at Univers Train and nowhere else! A big congratulations to them for the quality of the services!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2021
Very simple navigation. Delivery time respected, very well packaged. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
Very well made site, fast and careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2021
Impeccable and serious service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2021
Fast, compliant, very good +++++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2021
Fast delivery, careful packaging, correct price to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
Fast delivery, everything is fine, thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
Easy to use and effective
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2021
very satisfied in every way. Very friendly and commercial
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2021
Order sent, thank you.
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