Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2023
good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2023
To give a review, one would need to have received the order. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2023
Store nearby and a wide choice of materials ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2023
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2023
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2023
Good but delivery fees are expensive
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2023
I just received my 'mini' drill, it's not at all what I was looking for. I already have a Dremel, so it will serve double duty. I was looking for a 'mini' drill of 15/20 cm max!.... Very disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2023
The site is quite user-friendly. I would like more brands for more choices.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2023
Does not work at the level of physical digital motor forward and backward. The rest works lighting and other functions CV 1.3.
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Response from Univers-Train
Hello, you have already contacted us about this and your model will be exchanged, as explained by phone. Best regards, Univers-Train.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2022
Small stock error requiring an order correction, flawless store follow-up and careful packaging. To recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2022
Product ordered on Thursday, December 29 in the early afternoon, delivered to the Post Office within 2/3 hours and received on Saturday morning, December 31; very satisfactory considering it was a busy time! When calling between 12 PM and 2 PM, instead of hearing 'we are busy, please call back in a moment', it would be preferable to hear the opening hours!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2022
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2022
It's a real shame that there is not enough stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2022
Shipping costs are not free for an order of 300€, that's a shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/10/2022
Good reaction from UNIVERS TRAIN following my decision to exercise my right of withdrawal!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2022
Fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2022
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2022
Navigation ok, delivery, ok
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/03/2022
Nothing special to say. Photos of the materials too small.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2022
Fast shipping and well packaged
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/11/2021
Wagon well received, I am surprised by a railing of the Gefco car carrier that detaches easily.
3 months wait to receive it.
When is the delivery time for the AGC Ls Models that I reserved in 2020.
Thank you, happy new year, best wishes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2021
Very disappointed with my purchase, it was a Christmas gift for my dad and the decoder doesn't work, I am disappointed my father is taking the necessary steps with the service. But really disappointed!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2021
Delivered on time and matching the description. The product referencing on the site and the search engine needs improvement.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2021
*ras
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2021
Expensive delivery and very poorly done. Torn packaging, crudely taped in a reused cable box from a brand. The high shipping costs led to expectations of a different quality treatment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
Navigation on the site meets expectations for very fast delivery except for a small problem quickly resolved by Colissimo otherwise nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2021
Easy navigation, up-to-date stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2021
more ergonomics, the site opens on a page without interest, I would like it to open on new items for example
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
satisfied with the product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/09/2021
Well-made package, material well protected.
However, I tried my AGC LS Model train and it had poor reception. After checking, I noticed that the wheels were dirty. I deduce that I was sold a used material (how many hours and thus second-hand), sold as new without discount,
Here is my disappointment for this purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
Nice site but offers loyalty points that could be interesting if they weren't tied to a so-called included delivery but not to home delivery but to a relay point!?... specified in the fine print of the general conditions!!!...
Other sites don't make this seem free but deliver to home!...
Annoyed by this operation, initially due to the unavailability of a car,... I disparaged the site because I was not delivered by a car! .. to which I was told that it was an order!.
Yes indeed I had forgotten, I apologize for this point!...
See the inconvenience this causes and the contempt that arises from a client not expecting a trick at delivery!....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2021
Slight wait, but perfectly informed about the stock issue. Serious supplier, reasonable price or even very reasonable! I regularly visit the site before making my purchase decision.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2021
I am satisfied, the delivery is fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2021
A WAIT A LITTLE TOO LONG AFTER CASHING THE CHECK
TAKE MORE CARE WITH THE PACKAGING OF YOUR PRODUCTS INSIDE THE CARTON BOX.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2021
Very good, too bad it's not possible to be alerted about the availability of a new product on the site. Possible for out-of-stock products but not for new items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2021
happy with this locomotive but no coupling., otherwise very happy with univers train, especially the choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2021
Well-organized site and interesting choice. Small delay in sending the order, which forced me to go to the post office. Store to recommend without reservation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
Satisfied with the service.
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