Customer reviews of Univers-Train

Good, the site has evolved well, we find more easily and especially more choice, so keep going in this direction.

ridiculous promotions.
Many products out of stock still present on the site
Limited-time loyalty points that I lost

Box of the damaged wagon (wagon intact) during transport
Packaging too light

I just placed another large order but it's a shame that loyalty is not rewarded.

Fast delivery. However, I just received my last order, a LS MODELS loco ref 10325S for 399 euros in a more than questionable package. Just surrounded by cardboard without protection. So the box of the loco is obviously damaged. I have always been satisfied with my previous orders but not for this one.

less practical than some sites

good, just that the flocking is a bit large for N, I have to grind it a bit to be finer, but I am satisfied. Thank you and looking forward to it.

A gift wrapping charged at €5 (?), in addition to already particularly high shipping costs (€11.90!). Otherwise, nothing to complain about.

THE SUPPLIER CANNOT BE INFORMED OF ALL PRODUCTS TO BE DISTRIBUTED AND BE AVAILABLE TO LISTEN TO YOU. THE INTERNET CUSTOMER IS NOT A REAL PRESENCE, AN ANONYMOUS IN A CODE FILE.

As part of an update of a digital center, univers train did a good job.

Delivery by colissimo rather than DPD seems preferable.

In a previous order, I had ordered an Esu 59810 Lokpilot V5 micro decoder and I couldn't program it and no one was able to inform me. I ordered 2 other decoders which worked perfectly, I suppose the one I couldn't program was defective.

I haven't received this order yet but the customer service is impeccable and fast.

Good navigation on the site. Ease of ordering. Respect for delivery times.

I do not have the machine sound rolling with steam

Good, however, still no response on the restocking of Faller barriers

Nothing to report, fast delivery, product known to me

site not very clear for my taste to see the new items only 3 pages. But otherwise no issues with each order

For a first time I am disappointed because my order is not correct. Ordered 2 R608 received 4. Ordered 4 R610 received 0. In this difficult context, it's hard to complete the circuit while my son is getting impatient.

A lot of choices. But, searches would be easier if the models were classified by period (the 50s, the 80s... for example.

Too bad many items are out of stock

Delivery person left the package in the hall

The distinction between scales needs to be improved. Wanting N, I received HO...

There is a bit of missing information in the description, for example: the spring stamps are very good, that was not in the description, the van doors are not functional, that's less good.

Easy order, fast shipping, correct packaging

Good site

Good

No summary of my order, and no tracking of the shipment. Otherwise, everything corresponds to my order.

The train meets my expectations but it is the rest of the order that was not compliant.

Incomplete package, awaiting completion.

I still don't have a package to this day, it's been 8 days even in Germany they are faster

Good welcome

N/A.

Upon arrival of the package, 1 Artitec car was unscrewed from its support, cannon and projector broken

Excellent article, very good shipping time but the price of this shipping is too high.

This is the second time I order from Univers Train. The first time, I just returned the Hornby/Jouef locomotive which does not satisfy me at all (to be continued). The second, a flatbed truck with an AMX30D, which arrived (the tank) slightly broken. The camouflage net holder had fallen in the box. It can happen during transport, but looking closer, this accessory (very visible traces of glue) had already been re-glued. Nothing serious except that for a new item, it looks shabby. To be positive, the delivery is fast after the order (24-48h), the deadlines are met. So, I have a new order in progress. However, if I were to encounter a difficulty again, it would be the last time, despite an undeniable asset that makes Univers Train one of the cheapest sites. Best regards.

Very bad idea to use this kind of packaging for curved rails delivered. Result ===== an unusable rail due to the breakage of many 'screws' - too bad for the customer who is used to being delivered with original boxes accepted by the delivery people.

Good store

It's not bad but even more choice and a classification in the different product categories

For the deadlines and the tracking on the site, no problem. However, I am disappointed because the material received does not comply with French standards regarding the US type power plug. This was not specified in the item description.