Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.
It's a shame that many references (Roco) are missing when I placed my order, and on common references! I had to complete the missing items with a competitor = 563 € Too bad!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2020
A trustworthy site. Commitments are kept.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2020
No info yet. Nothing received.
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Response from Univers-Train
Hello, Order placed on 15/06 at 21h, processed and shipped by us on 16/06. Your package is in the hands of the DPD carrier and is on its way to be delivered to you.... You receive emails with each status change of your order (in preparation / shipping) and tracking number by email and also available in the history of your orders on your online customer account. Please contact us directly if you encounter any issues before leaving a negative rating and bad review. Have a good day, Univerrs-Train
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
Delivery delay problem, 7 days in colissimo..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2020
Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2020
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2020
It's correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
Friendly welcome, good responsiveness from the store staff. Order conforms and consideration of the material in after-sales service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2020
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
In line with my expectations.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2020
Following my question about the wire-pin connection, I was answered pin-rail. I complete my question with a photo support ---> no more response..
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Response from Univers-Train
Hello Sir, We only received one email from you without photos. You can also call us at 04.79.44.91.42 if you encounter basic problems that an email response won't solve. The use is simple. To answer your question on how to insert the wires, nothing simpler, you press the 'button' and hold it down, insert the wire into the hole, and release the button... Best regards,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2020
Perfect and fast service and good for answering questions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2020
Good listening and good service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
Well arrived from the order in 48 hours.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2020
I made 2 orders. The first arrived in 2 weeks by Colissimo and the second arrived in 48 hours by DPD. I wrote to you about the first order not understanding a delay and you explained to me that at the moment the post office was having difficulties delivering, I think it would have been good to signal this on the site because I must not be the only one to have had this problem. Otherwise, the packages were well done and the products in good condition upon arrival.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2020
Order compliant and delivery within the deadline
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/03/2020
Registration done but order not taken into account despite online payment. Confusing.
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Response from Univers-Train
Hello Sir,
I do not understand your message. Your order placed on 4/03 was prepared and shipped that same day... Difficult to be faster.
It will be dropped off at the chosen relay point tomorrow or the day after.
We remain at your disposal if you have any questions.
Best regards,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/02/2020
Fast delivery, but product of poor quality; I am returning it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2020
I still haven't received my order from January 24
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2020
Well, nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
Hello, these products are part of a second order not received to date.
But I am happy with my first order.
Regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
Varied products and a lot of choice and price level.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2020
Very clear site, only downside is that taxes are not displayed on the price of each item.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2020
Perfect and fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2020
Everything is very good except for the packaging which is not reassuring but no damage to the material... recycling?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2020
Fast shipping but average packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2020
Poorly done packaging, risk of crushing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2020
Easy to use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2019
the site is well done. Fast delivery, careful packaging.
Serious company.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
I am waiting for the delivery which should not be delayed. Regards.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2019
Slowness of delivery after sending the payment; delivery date announced by the carrier inaccurate; mediocre packaging
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Response from Univers-Train
Hello Sir, Your order has been paid by check. As specified in our payment conditions, we still accept this payment method, but the shipment of the order is made 10 days after the cashing of the latter. For payment by card, PayPal or bank transfer, the order is shipped the same day or the next day at the latest. Your order was available at the relay point the day after its shipment. We remain at your disposal if needed. Best regards,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2019
Website easily accessible and relatively well thought out.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2019
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2019
Good site, reactive company.
Thank you for your answers to questions.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2019
average package wrapping - delivery time very good
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