Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2021
Always on top!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2021
Delivery person left the package in the hall
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Response from Univers-Train
It's a shame to be penalized due to a delivery person's negligence... Deliveries are made against a code that you receive by SMS, and you seem to have communicated it well to the delivery person.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2021
Very well-made and very complete site. However, do not hesitate to contact by email for clearer explanations; the contact person is quick, clear, friendly, and perfectly helpful. Thank you to this gentleman.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2021
Very well-made and very complete site. However, do not hesitate to contact by email for clearer explanations; the contact person is quick, clear, friendly, and perfectly helpful. Thank you to this gentleman.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2020
The distinction between scales needs to be improved. Wanting N, I received HO...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2021
Very careful packaging. Respect for the announced shipping deadlines at the order. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2021
Very serious and punctual.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2021
Very good but I find it a shame to pay fees for a predictive delivery when it is the post office that delivers and moreover beyond 48 hours.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2020
No problem; serious site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Careful packaging, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Reactive and fast! Highly recommended!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2021
Site visible, not very fast in deliveries, would be better by chrono post. Missing a payment in 3 installments by credit card, we could make more beautiful orders. With another merchant at ALMA, it's top and secure.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Delivery within the given deadlines. Product as described. Good. I am restarting a network after 40 years of inactivity and I plan to allocate a certain budget. I will test 3 specialists. This one starts very well. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2021
Fast shipping. Excellent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2020
Fast and quality services
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
Wide choice of products, fast and secure order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2020
Always efficient and good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2020
Navigation on the site is very smooth, delivery quite long but COVID may explain this delay
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
Satisfied with my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Package delivered quickly and as expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Clear photos and equally clear explanations. The prices are very reasonable and the availability of products is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Very responsive and always on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
Very good and serious.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Order was accurate and fast. No issues with delivery. So perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Available and helpful in assisting me with my online order, fast shipping and well-done packaging, remote support responsiveness, I recommend this brand.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
Simple and effective navigation on the site. Tight prices, very professional service, thank you for the discounts through points accumulation!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2020
From order to delivery, everything was perfect. Kudos for your responsiveness, even in these COVID times.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2020
No summary of my order, and no tracking of the shipment. Otherwise, everything corresponds to my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2020
The train meets my expectations but it is the rest of the order that was not compliant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
Always on top.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2020
Everything is very good, nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
Attentive and good advisor.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2020
Always perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
Very pleasant website to browse. Reasonable prices. Fast shipping in solid packaging. Transport by DPD very quick (Chambéry-Alès in one night). Personally, I will order other models from Univers Train.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2020
Fast delivery. A store that deserves to be known.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Easy choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2020
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/10/2020
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