Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

Reviews 1, 2, 3 and 5 stars

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L
Laurent C.
Rating: 5 out of 5
following a purchase from 29/04/2025
Impeccable service!
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Jack P.
Rating: 5 out of 5
following a purchase from 25/04/2025
Total satisfaction
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Pierre T.
Rating: 5 out of 5
following a purchase from 20/04/2025
Delivery always express, well packaged. Good communication. Prices quite reasonable, which is a plus!
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Jean Claude N.
Rating: 5 out of 5
following a purchase from 21/04/2025
Perfect, very fast, a real TGV
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E
Eric S.
Rating: 5 out of 5
following a purchase from 08/01/2025
Top service
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Nicolas B.
Rating: 5 out of 5
following a purchase from 30/03/2025
Superb, just what we love from Roco
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D
Daniel E.
Rating: 5 out of 5
following a purchase from 21/03/2025
A must-visit store for train lovers.
A big plus: customer service.
I recommend this site without reservation.
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Philippe S.
Rating: 5 out of 5
following a purchase from 08/04/2025
Very good
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J
Jacques B.
Rating: 5 out of 5
following a purchase from 26/03/2025
Very good!
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J
Jean Jacques T.
Rating: 5 out of 5
following a purchase from 09/04/2025
Easy navigation, logical product selection on the site.
Delivery in 24 hours. Good packaging.
Very technical, professional, and precise phone support.
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T
Thorsten S.
Rating: 5 out of 5
following a purchase from 25/03/2025
Thank you very much! Everything worked very well. The missing delivery was also sent very quickly.
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C
Christian E.
Rating: 5 out of 5
following a purchase from 05/09/2024
Very good
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Alexandre R.
Rating: 5 out of 5
following a purchase from 31/03/2025
Product conforms to the description, delivery in 2-3 days. Nothing to say.
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P
Paul L.
Rating: 3 out of 5
following a purchase from 17/03/2025
Hello, first, I did not receive the correct wagon, then it was recommended and arrived well, but a commercial gesture could have been made, that's why 3 stars.
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R
Romuald M.
Rating: 5 out of 5
following a purchase from 30/03/2025
Very good
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Jacky C.
Rating: 5 out of 5
following a purchase from 03/04/2025
Serious and fast
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Patrick G.
Rating: 5 out of 5
following a purchase from 28/03/2025
Intuitive site, fast shipping, careful packaging. All positive
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Antoine M.
Rating: 5 out of 5
following a purchase from 28/03/2025
Responsive site, excellent price
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Alain G.
Rating: 5 out of 5
following a purchase from 24/03/2025
Nothing to redirect. Very good.
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Fabien M.
Rating: 5 out of 5
following a purchase from 23/03/2025
Well packaged and serious, in accordance with the order.
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Roger H.
Rating: 5 out of 5
following a purchase from 16/03/2025
Very well received the package.
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Jack M.
Rating: 5 out of 5
following a purchase from 13/03/2025
Very good, impeccable service, careful and attentive. I recommend!
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Bruno P.
Rating: 5 out of 5
following a purchase from 10/06/2023
Very good
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F
Flipo J.
Rating: 5 out of 5
following a purchase from 08/03/2025
Quick intervention
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Jean-Pierre B.
Rating: 5 out of 5
following a purchase from 16/02/2025
Fast shipping, package very well packaged, I recommend...
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B
Bernard V.
Rating: 5 out of 5
following a purchase from 28/02/2025
Nothing to report. Stock available and up to date. Quick shipping. Tracking. Well done package.
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F
Francis C.
Rating: 5 out of 5
following a purchase from 18/02/2025
Perfect product well packaged and fast delivery at a fair price.
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R
Régis P.
Rating: 5 out of 5
following a purchase from 19/02/2025
Very fast shipping of the order. Thank you.
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Jean-Claude B.
Rating: 5 out of 5
following a purchase from 18/12/2024
Very good site, willing to help with a smile.
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B
Benoît L.
Rating: 5 out of 5
following a purchase from 07/02/2025
Fast and careful shipping.
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C
Christophe C.
Rating: 5 out of 5
following a purchase from 10/02/2025
Hello, very fast, highly recommend, thank you.
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R
Rémi T.
Rating: 5 out of 5
following a purchase from 16/01/2025
Nothing to say, ultra-fast delivery, competitive price. Top, I will reorder.
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Jean-Yves V.
Rating: 5 out of 5
following a purchase from 27/01/2025
Very good, very fast shipping and impeccable service.
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Jean-Luc B.
Rating: 5 out of 5
following a purchase from 06/12/2024
Good reception on time. Product arrived in perfect condition.
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E
Elvino C.
Rating: 5 out of 5
following a purchase from 27/12/2024
Easy to consult website, contacts with excellent customer service, shipping without problems, product well protected in the package.
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P
Pierre M.
Rating: 5 out of 5
following a purchase from 12/12/2024
Well-stocked store, close by, perfect!
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M
Michel V.
Rating: 5 out of 5
following a purchase from 09/02/2025
Good product as expected.
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D
Daniel L.
Rating: 5 out of 5
following a purchase from 03/02/2025
Simple site to use, a wide choice of products.
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Nicolas J.
Rating: 5 out of 5
following a purchase from 29/01/2025
Hello, regarding the site, maybe more ease in finding three-rail products...?
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J
Jean François L.
Rating: 5 out of 5
following a purchase from 05/02/2025
Nothing to say, very professional
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