Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

Reviews 1, 2 and 3 stars

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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/03/2020
Registration done but order not taken into account despite online payment. Confusing.
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Response from Univers-Train
Hello Sir,
I do not understand your message. Your order placed on 4/03 was prepared and shipped that same day... Difficult to be faster.
It will be dropped off at the chosen relay point tomorrow or the day after.
We remain at your disposal if you have any questions.
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/02/2020
Fast delivery, but product of poor quality; I am returning it.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2019
Slowness of delivery after sending the payment; delivery date announced by the carrier inaccurate; mediocre packaging
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Response from Univers-Train
Hello Sir, Your order has been paid by check. As specified in our payment conditions, we still accept this payment method, but the shipment of the order is made 10 days after the cashing of the latter. For payment by card, PayPal or bank transfer, the order is shipped the same day or the next day at the latest. Your order was available at the relay point the day after its shipment. We remain at your disposal if needed. Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2019
average package wrapping - delivery time very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2019
Why do we have to pay shipping costs over 100 euros?
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Response from Univers-Train
Hello, Because with our prices, points system/additional discount, free shipping is from 200€. Best regards, Univers-Train
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2018
The image of what is proposed and the reality of the contents of the box. For example, no hangar, lack of explanation about what actually composes the box.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/10/2019
Fast delivery but be careful with the package, ballast bag pierced and lid of the broken spray glue can.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2019
Average navigation via the search engine.
Very expensive shipping costs. You push for consumption to avoid feeling cheated, like paying €7 for shipping for 2 rails.
Very complete offer but the best sellers are out of stock...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2019
Hello, non-compliant product received missing parts on wagon etc... best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2019
Navigation? The 'continue your shopping' procedure is cumbersome! I am currently looking for characters: very little choice at PREISER, and rarely more than one item in stock (when it's not out of stock!). Too bad because the sets at 10 euros are attractive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2019
correct but nothing more
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