Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2021
Good navigation on the site. Ease of ordering. Respect for delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
I do not have the machine sound rolling with steam
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2021
Good, however, still no response on the restocking of Faller barriers
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Nothing to report, fast delivery, product known to me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
site not very clear for my taste to see the new items only 3 pages. But otherwise no issues with each order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/02/2021
For a first time I am disappointed because my order is not correct. Ordered 2 R608 received 4. Ordered 4 R610 received 0. In this difficult context, it's hard to complete the circuit while my son is getting impatient.
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Response from Univers-Train
Hello, You can contact us directly beforehand for this type of incident. We can resolve the problem quickly rather than leaving a negative review without notifying us. A shipment of the 4 missing R610s will be sent out on Monday. I remain at your disposal if needed. Best regards, Univers-Train
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
A lot of choices. But, searches would be easier if the models were classified by period (the 50s, the 80s... for example.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2021
Too bad many items are out of stock
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2021
Delivery person left the package in the hall
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Response from Univers-Train
It's a shame to be penalized due to a delivery person's negligence... Deliveries are made against a code that you receive by SMS, and you seem to have communicated it well to the delivery person.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2021
There is a bit of missing information in the description, for example: the spring stamps are very good, that was not in the description, the van doors are not functional, that's less good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Easy order, fast shipping, correct packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2020
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2020
I still don't have a package to this day, it's been 8 days even in Germany they are faster
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Response from Univers-Train
Hello,
Your order was placed on Monday afternoon (4 days ago) and was shipped on Wednesday. Everyone is overwhelmed during this Christmas holiday period. Carriers included. I apologize for this delay.
You can also contact us directly if you encounter any delivery problems.
Thank you for your understanding. And happy holidays anyway...
Univers-Train
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Good welcome
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2020
N/A.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2020
Excellent article, very good shipping time but the price of this shipping is too high.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/07/2020
Very bad idea to use this kind of packaging for curved rails delivered. Result ===== an unusable rail due to the breakage of many 'screws' - too bad for the customer who is used to being delivered with original boxes accepted by the delivery people.
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Response from Univers-Train
Hello, We have just credited you with a voucher for the amount of the damaged product. However, you can contact us directly for this kind of incidents. Best regards, Univers-Train
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
Good store
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2020
It's a shame that many references (Roco) are missing when I placed my order, and on common references! I had to complete the missing items with a competitor = 563 € Too bad!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2020
A trustworthy site. Commitments are kept.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2020
No info yet. Nothing received.
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Response from Univers-Train
Hello, Order placed on 15/06 at 21h, processed and shipped by us on 16/06. Your package is in the hands of the DPD carrier and is on its way to be delivered to you.... You receive emails with each status change of your order (in preparation / shipping) and tracking number by email and also available in the history of your orders on your online customer account. Please contact us directly if you encounter any issues before leaving a negative rating and bad review. Have a good day, Univerrs-Train
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
Delivery delay problem, 7 days in colissimo..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2020
Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
Friendly welcome, good responsiveness from the store staff. Order conforms and consideration of the material in after-sales service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2020
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
In line with my expectations.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2020
Following my question about the wire-pin connection, I was answered pin-rail. I complete my question with a photo support ---> no more response..
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Response from Univers-Train
Hello Sir, We only received one email from you without photos. You can also call us at 04.79.44.91.42 if you encounter basic problems that an email response won't solve. The use is simple. To answer your question on how to insert the wires, nothing simpler, you press the 'button' and hold it down, insert the wire into the hole, and release the button... Best regards,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2020
Perfect and fast service and good for answering questions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2020
Good listening and good service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
Well arrived from the order in 48 hours.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2020
I made 2 orders. The first arrived in 2 weeks by Colissimo and the second arrived in 48 hours by DPD. I wrote to you about the first order not understanding a delay and you explained to me that at the moment the post office was having difficulties delivering, I think it would have been good to signal this on the site because I must not be the only one to have had this problem. Otherwise, the packages were well done and the products in good condition upon arrival.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2020
Order compliant and delivery within the deadline
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/03/2020
Registration done but order not taken into account despite online payment. Confusing.
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Response from Univers-Train
Hello Sir,
I do not understand your message. Your order placed on 4/03 was prepared and shipped that same day... Difficult to be faster.
It will be dropped off at the chosen relay point tomorrow or the day after.
We remain at your disposal if you have any questions.
Best regards,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/02/2020
Fast delivery, but product of poor quality; I am returning it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2020
I still haven't received my order from January 24
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