Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2021
very responsive I recommend this store
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2021
Very nice presentation of the models on the site. Very good responsiveness of the seller to questions. Very good value for money.
Very fast delivery and very careful packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2021
it's a very good site for model trains, you can find a lot of good things, I recommend it to people who want to buy. very fast delivery no problem, the packaging of the package was well done. since then I am very satisfied with all my purchases I made on the site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2021
Compliant, fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2021
extremely fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2021
Ultra fast delivery: Bravo!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
satisfactory order.....good follow-up
perfect and fast communication
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2021
Very good merchant, the stock is up to date, the shipment is immediate and well packaged,
the material is in perfect condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2021
I received my order last night thank you for this shipment as well as for all the other catalogs that were in the package
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2021
Fast, serious a true professional and careful and very well prepared package shipping.
I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2021
Bravo for your speed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2021
Good communication with the seller, perfect and careful packaging, fast delivery in 24h
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2021
Serious article delivered quickly and well protected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2021
Ordered material received on time.
I will order on the site.
Thank you for your speed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2021
Thank you for the speed between the order and the delivery, all the products are very good and of good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2021
serious store orders arrive quickly and in good condition I recommend univers train
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2021
Kindness
Quality advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2021
Package well packaged. Good protections inside. Very satisfied with the service and quick response to a question asked.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2021
Ok listening and thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/02/2021
Fast delivery, compliant and very responsive customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2021
very well packaged. product conforms
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
excellent responsiveness
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2021
Except for the delivery method that I have to pick up 20km away, while we have relay points at home, for the rest it's fine.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2021
Accessible and functional site. Warning email sent as soon as the desired product was available. Fast delivery, carefully packaged. An appreciated commercial gesture with the installation of a digital decoder.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
Clarity, speed, efficiency. Nice photos. Maybe there's a bit of a lack of choice or stock, I don't have enough perspective on this subject. But real satisfaction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2021
A SERVICE PRESENT AND ALWAYS AVAILABLE TO THE CUSTOMER.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2021
The delivery was respected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2021
Speed of order processing
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2021
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
well stocked and friendly welcome
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2021
Fast delivery, well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2021
Very good, correct price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2021
Thank you for the speed of delivery, see you soon for the next order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
Very responsive shop! Choice in the delivery method. Very good thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2021
Great. Very fast and a well-chosen selection of items and a considerable choice of delivery methods. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
fast
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/02/2021
For a first time I am disappointed because my order is not correct. Ordered 2 R608 received 4. Ordered 4 R610 received 0. In this difficult context, it's hard to complete the circuit while my son is getting impatient.
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Response from Univers-Train
Hello, You can contact us directly beforehand for this type of incident. We can resolve the problem quickly rather than leaving a negative review without notifying us. A shipment of the 4 missing R610s will be sent out on Monday. I remain at your disposal if needed. Best regards, Univers-Train
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2021
Order processed quickly and properly packaged.
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