Customer reviews of Univers-Train

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Acheteur Vérifié

Rating: 5 out of 5

Published on 09/02/2021 à 09h34 following a purchase from 05/02/2021

Excellent

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Acheteur Vérifié

Rating: 5 out of 5

Published on 09/02/2021 à 09h34 following a purchase from 04/02/2021

Thank you for the speed of delivery, see you soon for the next order

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Acheteur Vérifié

Rating: 5 out of 5

Published on 09/02/2021 à 07h18 following a purchase from 05/02/2021

Very responsive shop! Choice in the delivery method. Very good thank you!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 09/02/2021 à 07h05 following a purchase from 08/02/2021

Great. Very fast and a well-chosen selection of items and a considerable choice of delivery methods. Thank you

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Acheteur Vérifié

Rating: 5 out of 5

Published on 07/02/2021 à 15h30 following a purchase from 05/02/2021

fast

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Acheteur Vérifié

Rating: 1 out of 5

Published on 06/02/2021 à 13h34 following a purchase from 03/02/2021

For a first time I am disappointed because my order is not correct. Ordered 2 R608 received 4. Ordered 4 R610 received 0. In this difficult context, it's hard to complete the circuit while my son is getting impatient.

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Response from Univers-Train Published on 06/02/2021

Hello, You can contact us directly beforehand for this type of incident. We can resolve the problem quickly rather than leaving a negative review without notifying us. A shipment of the 4 missing R610s will be sent out on Monday. I remain at your disposal if needed. Best regards, Univers-Train

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Acheteur Vérifié

Rating: 5 out of 5

Published on 05/02/2021 à 19h02 following a purchase from 02/02/2021

Order processed quickly and properly packaged.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 04/02/2021 à 08h02 following a purchase from 02/02/2021

Order and delivery were quick, I am delighted

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Acheteur Vérifié

Rating: 5 out of 5

Published on 04/02/2021 à 07h44 following a purchase from 30/01/2021

Very good responsiveness, the package is neat and the items well protected

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Acheteur Vérifié

Rating: 5 out of 5

Published on 03/02/2021 à 15h46 following a purchase from 29/01/2021

Perfect

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Acheteur Vérifié

Rating: 5 out of 5

Published on 03/02/2021 à 14h00 following a purchase from 22/01/2021

very good

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Acheteur Vérifié

Rating: 5 out of 5

Published on 03/02/2021 à 13h35 following a purchase from 07/01/2021

Very fast, thank you very much!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 03/02/2021 à 10h03 following a purchase from 02/02/2021

perfect

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Acheteur Vérifié

Rating: 5 out of 5

Published on 03/02/2021 à 08h57 following a purchase from 18/01/2021

Great site
The seller advised me well by email regarding the dimensions and compatibility of the train with the elements I already had

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Acheteur Vérifié

Rating: 5 out of 5

Published on 01/02/2021 à 18h50 following a purchase from 26/01/2021

Very good - simple site and good communication for order tracking

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Acheteur Vérifié

Rating: 5 out of 5

Published on 01/02/2021 à 12h56 following a purchase from 20/01/2021

Perfect!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 01/02/2021 à 11h34 following a purchase from 29/01/2021

Delivery speed (24h)
Correct packaging, serious material
Works perfectly, just a shame that contrary to what is written in the manuals, no cables are provided!? For example, the connection socket on the rail?

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Acheteur Vérifié

Rating: 5 out of 5

Published on 01/02/2021 à 10h39 following a purchase from 29/01/2021

Pro to the fingertips, does not hesitate to call you if your order seems abnormal (example of a product that is not in the same scale as the rest of the order).
Very accommodating when you made a mistake on your order ...
In summary, a true professional at your service. I recommend once again with my eyes closed!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 30/01/2021 à 20h51 following a purchase from 24/01/2021

Very serious, I recommend!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 29/01/2021 à 16h09 following a purchase from 25/01/2021

I easily found the items I was looking for, my package was very well packaged (it was even wrapped to protect it from the rain, I received my order 4 days after my purchase, the payment was made via PayPal without any problem

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Acheteur Vérifié

Rating: 5 out of 5

Published on 29/01/2021 à 12h27 following a purchase from 26/01/2021

Item in stock, reasonable delivery time, perfect!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 29/01/2021 à 10h35 following a purchase from 21/01/2021

Efficiency and speed of service! Easy navigation, clarity of services!
Top notch!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 28/01/2021 à 22h28 following a purchase from 28/01/2021

Fast and efficient. Nothing to complain about, order placed, order shipped, just the way I like it.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 28/01/2021 à 17h48 following a purchase from 26/01/2021

Nothing to report!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 28/01/2021 à 04h48 following a purchase from 22/01/2021

Compliant with the order placed

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Acheteur Vérifié

Rating: 5 out of 5

Published on 27/01/2021 à 09h35 following a purchase from 20/01/2021

Attractive prices and fast shipping!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 26/01/2021 à 14h19 following a purchase from 19/01/2021

Difficult to find a model railway store, so this site is perfect to meet our expectations

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Acheteur Vérifié

Rating: 5 out of 5

Published on 23/01/2021 à 23h55 following a purchase from 20/01/2021

Very serious trader

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Acheteur Vérifié

Rating: 5 out of 5

Published on 23/01/2021 à 13h11 following a purchase from 20/01/2021

It was my first order with you.
Totality of products delivered, no 'surprise' shortfall.
Serious packaging.
Thank you.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 23/01/2021 à 10h23 following a purchase from 16/01/2021

As usual, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 23/01/2021 à 10h22 following a purchase from 16/01/2021

As usual, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 23/01/2021 à 10h19 following a purchase from 16/01/2021

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 22/01/2021 à 08h32 following a purchase from 14/01/2021

Good and fast delivery.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 19/01/2021 à 18h15 following a purchase from 13/01/2021

Staff attentive to the customer always ready to find the suitable solution

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Acheteur Vérifié

Rating: 5 out of 5

Published on 19/01/2021 à 09h14 following a purchase from 12/01/2021

Always on top!

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Acheteur Vérifié

Rating: 1 out of 5

Published on 18/01/2021 à 16h36 following a purchase from 15/01/2021

Delivery person left the package in the hall

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Response from Univers-Train Published on 18/01/2021

It's a shame to be penalized due to a delivery person's negligence... Deliveries are made against a code that you receive by SMS, and you seem to have communicated it well to the delivery person.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 18/01/2021 à 05h04 following a purchase from 04/01/2021

Very well-made and very complete site. However, do not hesitate to contact by email for clearer explanations; the contact person is quick, clear, friendly, and perfectly helpful. Thank you to this gentleman.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 18/01/2021 à 05h02 following a purchase from 04/01/2021

Very well-made and very complete site. However, do not hesitate to contact by email for clearer explanations; the contact person is quick, clear, friendly, and perfectly helpful. Thank you to this gentleman.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 15/01/2021 à 09h45 following a purchase from 11/12/2020

The distinction between scales needs to be improved. Wanting N, I received HO...

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Acheteur Vérifié

Rating: 5 out of 5

Published on 11/01/2021 à 13h45 following a purchase from 06/01/2021

Very careful packaging. Respect for the announced shipping deadlines at the order. Perfect

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