Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
I do not have the machine sound rolling with steam
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2021
Good, however, still no response on the restocking of Faller barriers
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2021
serious store orders arrive quickly and in good condition I recommend univers train
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2021
Kindness
Quality advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2021
Package well packaged. Good protections inside. Very satisfied with the service and quick response to a question asked.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2021
Ok listening and thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/02/2021
Fast delivery, compliant and very responsive customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2021
very well packaged. product conforms
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
excellent responsiveness
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2021
Except for the delivery method that I have to pick up 20km away, while we have relay points at home, for the rest it's fine.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2021
Accessible and functional site. Warning email sent as soon as the desired product was available. Fast delivery, carefully packaged. An appreciated commercial gesture with the installation of a digital decoder.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
Clarity, speed, efficiency. Nice photos. Maybe there's a bit of a lack of choice or stock, I don't have enough perspective on this subject. But real satisfaction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2021
A SERVICE PRESENT AND ALWAYS AVAILABLE TO THE CUSTOMER.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2021
The delivery was respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Nothing to report, fast delivery, product known to me
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2021
Speed of order processing
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2021
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
well stocked and friendly welcome
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2021
Fast delivery, well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2021
Very good, correct price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2021
Thank you for the speed of delivery, see you soon for the next order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
site not very clear for my taste to see the new items only 3 pages. But otherwise no issues with each order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
Very responsive shop! Choice in the delivery method. Very good thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2021
Great. Very fast and a well-chosen selection of items and a considerable choice of delivery methods. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
fast
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/02/2021
For a first time I am disappointed because my order is not correct. Ordered 2 R608 received 4. Ordered 4 R610 received 0. In this difficult context, it's hard to complete the circuit while my son is getting impatient.
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Response from Univers-Train
Hello, You can contact us directly beforehand for this type of incident. We can resolve the problem quickly rather than leaving a negative review without notifying us. A shipment of the 4 missing R610s will be sent out on Monday. I remain at your disposal if needed. Best regards, Univers-Train
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2021
Order processed quickly and properly packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2021
Order and delivery were quick, I am delighted
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2021
Very good responsiveness, the package is neat and the items well protected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2021
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2021
Very fast, thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2021
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2021
Great site
The seller advised me well by email regarding the dimensions and compatibility of the train with the elements I already had
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2021
Very good - simple site and good communication for order tracking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2021
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2021
Delivery speed (24h)
Correct packaging, serious material
Works perfectly, just a shame that contrary to what is written in the manuals, no cables are provided!? For example, the connection socket on the rail?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2021
Pro to the fingertips, does not hesitate to call you if your order seems abnormal (example of a product that is not in the same scale as the rest of the order).
Very accommodating when you made a mistake on your order ...
In summary, a true professional at your service. I recommend once again with my eyes closed!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2021
Very serious, I recommend!
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