Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

2 star reviews

Reset filters
P
Philippe C.
Rating: 2 out of 5
following a purchase from 02/05/2025
Of the 4 cars ordered, 1 cannot be used due to lack of hitch and another has all wheels oxidized and runs very poorly.
Translated reviews
Response from Univers-Train
Hello, Thank you for taking the time to share your experience with us. We are sorry to hear that 2 of your cars have issues. The hitches are normally delivered in the packaging bags. We have not received any request from you for missing parts. Best regards, The team at univers-train.com
J
Jacky B.
Rating: 2 out of 5
following a purchase from 10/01/2025
Hello, the ROCO blister is torn. It has already been opened. One of the two cables is not attached by a tie. It gives the impression of a second-hand product.
Translated reviews
L
Laurent C.
Rating: 2 out of 5
following a purchase from 02/02/2025
Poor stock management!
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2023
I just received my 'mini' drill, it's not at all what I was looking for. I already have a Dremel, so it will serve double duty. I was looking for a 'mini' drill of 15/20 cm max!.... Very disappointed.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/03/2022
Nothing special to say. Photos of the materials too small.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/05/2021
I just placed another large order but it's a shame that loyalty is not rewarded.
Translated reviews
Response from Univers-Train
Hello,
Of course... Every online order gives you points, which you can convert into a voucher to use on a future order. You actually made this points conversion on 26/05/2021. You have not yet used this voucher to date.
Too bad for a negative note on this subject :-( . You can contact us directly beforehand if you wish.
Best regards,
Univers-Train
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/07/2020
Very bad idea to use this kind of packaging for curved rails delivered. Result ===== an unusable rail due to the breakage of many 'screws' - too bad for the customer who is used to being delivered with original boxes accepted by the delivery people.
Translated reviews
Response from Univers-Train
Hello, We have just credited you with a voucher for the amount of the damaged product. However, you can contact us directly for this kind of incidents. Best regards, Univers-Train
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/03/2020
Registration done but order not taken into account despite online payment. Confusing.
Translated reviews
Response from Univers-Train
Hello Sir,
I do not understand your message. Your order placed on 4/03 was prepared and shipped that same day... Difficult to be faster.
It will be dropped off at the chosen relay point tomorrow or the day after.
We remain at your disposal if you have any questions.
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/02/2020
Fast delivery, but product of poor quality; I am returning it.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2019
Slowness of delivery after sending the payment; delivery date announced by the carrier inaccurate; mediocre packaging
Translated reviews
Response from Univers-Train
Hello Sir, Your order has been paid by check. As specified in our payment conditions, we still accept this payment method, but the shipment of the order is made 10 days after the cashing of the latter. For payment by card, PayPal or bank transfer, the order is shipped the same day or the next day at the latest. Your order was available at the relay point the day after its shipment. We remain at your disposal if needed. Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2019
Why do we have to pay shipping costs over 100 euros?
Translated reviews
Response from Univers-Train
Hello, Because with our prices, points system/additional discount, free shipping is from 200€. Best regards, Univers-Train
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2019
Hello, non-compliant product received missing parts on wagon etc... best regards
Translated reviews
We use cookies for audience measurement and improving user experience.