Customer reviews of Univers-Train

Hello, first, I did not receive the correct wagon, then it was recommended and arrived well, but a commercial gesture could have been made, that's why 3 stars.

packaging box too fragile. Deformed and torn upon delivery.

Good reaction from UNIVERS TRAIN following my decision to exercise my right of withdrawal!

Wagon well received, I am surprised by a railing of the Gefco car carrier that detaches easily.
3 months wait to receive it.
When is the delivery time for the AGC Ls Models that I reserved in 2020.
Thank you, happy new year, best wishes.

Very disappointed with my purchase, it was a Christmas gift for my dad and the decoder doesn't work, I am disappointed my father is taking the necessary steps with the service. But really disappointed!

Expensive delivery and very poorly done. Torn packaging, crudely taped in a reused cable box from a brand. The high shipping costs led to expectations of a different quality treatment.

Well-made package, material well protected.
However, I tried my AGC LS Model train and it had poor reception. After checking, I noticed that the wheels were dirty. I deduce that I was sold a used material (how many hours and thus second-hand), sold as new without discount,
Here is my disappointment for this purchase.

ridiculous promotions.
Many products out of stock still present on the site
Limited-time loyalty points that I lost

Box of the damaged wagon (wagon intact) during transport
Packaging too light

Fast delivery. However, I just received my last order, a LS MODELS loco ref 10325S for 399 euros in a more than questionable package. Just surrounded by cardboard without protection. So the box of the loco is obviously damaged. I have always been satisfied with my previous orders but not for this one.

A gift wrapping charged at €5 (?), in addition to already particularly high shipping costs (€11.90!). Otherwise, nothing to complain about.

THE SUPPLIER CANNOT BE INFORMED OF ALL PRODUCTS TO BE DISTRIBUTED AND BE AVAILABLE TO LISTEN TO YOU. THE INTERNET CUSTOMER IS NOT A REAL PRESENCE, AN ANONYMOUS IN A CODE FILE.

In a previous order, I had ordered an Esu 59810 Lokpilot V5 micro decoder and I couldn't program it and no one was able to inform me. I ordered 2 other decoders which worked perfectly, I suppose the one I couldn't program was defective.

The distinction between scales needs to be improved. Wanting N, I received HO...

No summary of my order, and no tracking of the shipment. Otherwise, everything corresponds to my order.

The train meets my expectations but it is the rest of the order that was not compliant.

Incomplete package, awaiting completion.

Upon arrival of the package, 1 Artitec car was unscrewed from its support, cannon and projector broken

This is the second time I order from Univers Train. The first time, I just returned the Hornby/Jouef locomotive which does not satisfy me at all (to be continued). The second, a flatbed truck with an AMX30D, which arrived (the tank) slightly broken. The camouflage net holder had fallen in the box. It can happen during transport, but looking closer, this accessory (very visible traces of glue) had already been re-glued. Nothing serious except that for a new item, it looks shabby. To be positive, the delivery is fast after the order (24-48h), the deadlines are met. So, I have a new order in progress. However, if I were to encounter a difficulty again, it would be the last time, despite an undeniable asset that makes Univers Train one of the cheapest sites. Best regards.

It's not bad but even more choice and a classification in the different product categories

For the deadlines and the tracking on the site, no problem. However, I am disappointed because the material received does not comply with French standards regarding the US type power plug. This was not specified in the item description.

It's correct

average package wrapping - delivery time very good

The image of what is proposed and the reality of the contents of the box. For example, no hangar, lack of explanation about what actually composes the box.

Fast delivery but be careful with the package, ballast bag pierced and lid of the broken spray glue can.

Average navigation via the search engine.
Very expensive shipping costs. You push for consumption to avoid feeling cheated, like paying €7 for shipping for 2 rails.
Very complete offer but the best sellers are out of stock...

Navigation? The 'continue your shopping' procedure is cumbersome! I am currently looking for characters: very little choice at PREISER, and rarely more than one item in stock (when it's not out of stock!). Too bad because the sets at 10 euros are attractive.

correct but nothing more