Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2021
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2021
Great site
The seller advised me well by email regarding the dimensions and compatibility of the train with the elements I already had
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2021
Very good - simple site and good communication for order tracking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2021
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2021
Delivery speed (24h)
Correct packaging, serious material
Works perfectly, just a shame that contrary to what is written in the manuals, no cables are provided!? For example, the connection socket on the rail?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2021
Pro to the fingertips, does not hesitate to call you if your order seems abnormal (example of a product that is not in the same scale as the rest of the order).
Very accommodating when you made a mistake on your order ...
In summary, a true professional at your service. I recommend once again with my eyes closed!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2021
Very serious, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2021
I easily found the items I was looking for, my package was very well packaged (it was even wrapped to protect it from the rain, I received my order 4 days after my purchase, the payment was made via PayPal without any problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2021
Item in stock, reasonable delivery time, perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2021
Efficiency and speed of service! Easy navigation, clarity of services!
Top notch!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2021
Fast and efficient. Nothing to complain about, order placed, order shipped, just the way I like it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2021
Nothing to report!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2021
Compliant with the order placed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2021
Attractive prices and fast shipping!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2021
Difficult to find a model railway store, so this site is perfect to meet our expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
A lot of choices. But, searches would be easier if the models were classified by period (the 50s, the 80s... for example.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2021
Too bad many items are out of stock
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2021
Very serious trader
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2021
It was my first order with you.
Totality of products delivered, no 'surprise' shortfall.
Serious packaging.
Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2021
As usual, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2021
As usual, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2021
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2021
Good and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2021
Staff attentive to the customer always ready to find the suitable solution
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2021
Always on top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2021
Very well-made and very complete site. However, do not hesitate to contact by email for clearer explanations; the contact person is quick, clear, friendly, and perfectly helpful. Thank you to this gentleman.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2021
Very well-made and very complete site. However, do not hesitate to contact by email for clearer explanations; the contact person is quick, clear, friendly, and perfectly helpful. Thank you to this gentleman.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2020
The distinction between scales needs to be improved. Wanting N, I received HO...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2021
There is a bit of missing information in the description, for example: the spring stamps are very good, that was not in the description, the van doors are not functional, that's less good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2021
Very careful packaging. Respect for the announced shipping deadlines at the order. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2021
Very serious and punctual.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2021
Very good but I find it a shame to pay fees for a predictive delivery when it is the post office that delivers and moreover beyond 48 hours.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2020
No problem; serious site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Careful packaging, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Reactive and fast! Highly recommended!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2021
Site visible, not very fast in deliveries, would be better by chrono post. Missing a payment in 3 installments by credit card, we could make more beautiful orders. With another merchant at ALMA, it's top and secure.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Delivery within the given deadlines. Product as described. Good. I am restarting a network after 40 years of inactivity and I plan to allocate a certain budget. I will test 3 specialists. This one starts very well. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2021
Fast shipping. Excellent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2020
Fast and quality services
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Excellent
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