Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

Reviews 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2024
very easy to use site, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2024
We are always well received and informed when we contact the store. It's a sign of quality and trust that can only retain customers.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2024
Order recorded and shipped the next day. Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2024
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2024
impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2024
Easy and pleasant site to use.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2024
Attractive prices, fast and tracked delivery. Bravo.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2024
Clear and detailed site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2024
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2024
Interesting site. I regret that there is not more material from the I and II eras, especially in wagons and passenger cars.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2024
Very satisfied. Good delivery, careful packaging, delivery in accordance with the commitments made during the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2024
to recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2024
Great service and also fast. Small downside, some detached parts that are moving around in the box and a step missing on my BB63000 REE, untraceable in the box. A check before sending would be appreciated.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2024
Fast customer service. It's appreciated.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2024
Site OK easy to navigate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2024
Slow navigation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2024
Choice
Stock
Speed
Tracking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2024
Reactive staff. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2024
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2024
Very quick handling of the order, shipping the next day, careful and protective packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2024
Always the same quality of customer order processing
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2024
Serious and very responsive service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2024
very good commercial service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2024
Services always very satisfactory with attentive listening to the customer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2024
I ordered from international.
Unfortunately, I received a different model than the one I ordered.
They responded appropriately to the complaint.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2024
I am very satisfied with the Univers Train site as well as the receipt of my order in very good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2024
All ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2024
a good store, very efficient, attentive to its customers
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2024
Easy to use site,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2024
Impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
Perfect! 5 stars, everything is said! thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2024
Perfect in every way
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2024
Careful shipping, fast and good value for money for this spring promotion.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2024
Very warm welcome. Responsiveness and services are combined.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2024
It's a shame we don't have photos of the reduced model. I was very surprised by the length of the classic 'loop' couplings. It's a shame, but for the price, it's a very nice reproduction. The electromechanical group works on velvet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2024
Choice and availability of products very good, easy navigation on the site and very warm welcome at the store for picking up my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2024
Since I have known Univers Train, I have always been satisfied with the site, the availability and responsiveness of Mr. Renaud Sylvestri when I needed more information or explanations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2024
Very good store, very fast order and shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2024
the max
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2024
received today in good order. Quickly done.
Happy so far
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