Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.
Product ordered on Thursday, December 29 in the early afternoon, delivered to the Post Office within 2/3 hours and received on Saturday morning, December 31; very satisfactory considering it was a busy time! When calling between 12 PM and 2 PM, instead of hearing 'we are busy, please call back in a moment', it would be preferable to hear the opening hours!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2022
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2022
It's a real shame that there is not enough stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2022
Shipping costs are not free for an order of 300€, that's a shame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2022
Fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2022
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2022
Navigation ok, delivery, ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2022
Fast shipping and well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2021
Delivered on time and matching the description. The product referencing on the site and the search engine needs improvement.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2021
*ras
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
Navigation on the site meets expectations for very fast delivery except for a small problem quickly resolved by Colissimo otherwise nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2021
Easy navigation, up-to-date stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2021
more ergonomics, the site opens on a page without interest, I would like it to open on new items for example
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
satisfied with the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
Nice site but offers loyalty points that could be interesting if they weren't tied to a so-called included delivery but not to home delivery but to a relay point!?... specified in the fine print of the general conditions!!!...
Other sites don't make this seem free but deliver to home!...
Annoyed by this operation, initially due to the unavailability of a car,... I disparaged the site because I was not delivered by a car! .. to which I was told that it was an order!.
Yes indeed I had forgotten, I apologize for this point!...
See the inconvenience this causes and the contempt that arises from a client not expecting a trick at delivery!....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2021
Slight wait, but perfectly informed about the stock issue. Serious supplier, reasonable price or even very reasonable! I regularly visit the site before making my purchase decision.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2021
I am satisfied, the delivery is fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2021
A WAIT A LITTLE TOO LONG AFTER CASHING THE CHECK
TAKE MORE CARE WITH THE PACKAGING OF YOUR PRODUCTS INSIDE THE CARTON BOX.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2021
Very good, too bad it's not possible to be alerted about the availability of a new product on the site. Possible for out-of-stock products but not for new items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2021
happy with this locomotive but no coupling., otherwise very happy with univers train, especially the choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2021
Well-organized site and interesting choice. Small delay in sending the order, which forced me to go to the post office. Store to recommend without reservation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
Satisfied with the service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2021
Good, the site has evolved well, we find more easily and especially more choice, so keep going in this direction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2021
less practical than some sites
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2021
good, just that the flocking is a bit large for N, I have to grind it a bit to be finer, but I am satisfied. Thank you and looking forward to it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2021
As part of an update of a digital center, univers train did a good job.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2021
Delivery by colissimo rather than DPD seems preferable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2021
I haven't received this order yet but the customer service is impeccable and fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2021
Good navigation on the site. Ease of ordering. Respect for delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
I do not have the machine sound rolling with steam
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2021
Good, however, still no response on the restocking of Faller barriers
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Nothing to report, fast delivery, product known to me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
site not very clear for my taste to see the new items only 3 pages. But otherwise no issues with each order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
A lot of choices. But, searches would be easier if the models were classified by period (the 50s, the 80s... for example.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2021
Too bad many items are out of stock
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2021
There is a bit of missing information in the description, for example: the spring stamps are very good, that was not in the description, the van doors are not functional, that's less good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Easy order, fast shipping, correct packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2020
Good
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