The online store "TSURU" excels in delivering quality products that consistently meet or exceed expectations. Customers frequently highlight the impressive craftsmanship of items like zori and kimono, appreciating both their aesthetic appeal and functionality. Delivery services are noted for their speed and reliability, with many orders arriving promptly and in excellent condition, reinforcing a sense of efficiency and trustworthiness. Additionally, the customer service is commended for its responsiveness and helpfulness, ensuring that inquiries are addressed swiftly and effectively.
Delighted with the sandals, disappointed with the packaging, and not having a little review.
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Response from TSURU
Thank you very much for your feedback, we are happy that you like the sandals! We always do our best to ensure that products arrive in good condition. Unfortunately, we do not offer reviews, but we remain at your disposal if you have any questions. Looking forward to seeing you again soon!
J
Jean C.
Rating: 4 out of 5
following a purchase from 29/06/2025
Good
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Response from TSURU
Thank you for your feedback. Looking forward to seeing you again!
C
Catherine C.
Rating: 4 out of 5
following a purchase from 28/06/2024
Satisfied with the product, but unable to choose delivery to a relay point when validating.
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Response from TSURU
Hello,
Indeed, we have small problems with the geolocation of our customers when it comes to choosing the relay point. The best thing to do is to create an account when you make your payment. Best regards. The Tsuru team
J
JEANINE T.
Rating: 4 out of 5
following a purchase from 24/04/2024
Good evening, I received my order very quickly... Bravo for the professionalism. Very serious site. Thank you very much. The articles are beautiful and suit me. It's Japan at home. Jeanine
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C
Christophe F.
Rating: 4 out of 5
following a purchase from 28/02/2024
Nothing to say
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BRIGITTE D.
Rating: 4 out of 5
following a purchase from 08/01/2024
High quality product and good value for money
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Gerard M.
Rating: 4 out of 5
following a purchase from 25/07/2023
Very nice cotton . Quick delivery . Simple obligation to make a hem to put your size. I recommend
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Marie Cécile R.
Rating: 4 out of 5
following a purchase from 18/04/2023
Satisfied, except that this time it was more difficult to find the right size socks, the order was more difficult to place.
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A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/03/2023
-
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
Great!
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A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/01/2023
Sorry bad handling. My vote is: 4 stars. Bravo
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2022
no distinction between high and low socks.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2022
At the top!
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2022
Nothing to complain about, everything was perfect.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/11/2022
Everything is correct Only the belts of the kimonos could be longer and of better quality .........
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/09/2022
fast delivery
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Michelle V.
Rating: 4 out of 5
following a purchase from 12/08/2022
delivery went smooth and products were as described. Was exactly what I was looking for
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/08/2022
description of the sizes, to specify
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/07/2022
Great!
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/07/2022
At the top!
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/04/2022
Great!
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/03/2022
The yukata is in accordance with the visual on the site and I was able to get additional information by phone, I was very well received.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/03/2022
At the top!
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/12/2021
Items conformed, sent and received on time.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/11/2021
arrived on time and without problems in the mailbox.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/10/2021
Disappointing belt, very narrow but especially too short to tie it in the traditional way. In short, unusable.
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Martine B.
Rating: 4 out of 5
following a purchase from 03/09/2021
Everything is perfect. The kimono a little too long.
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Response from TSURU
Hello, Do not hesitate to contact our services to be directed on the sizes during your next order. Sincerely
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/07/2021
DPD delivery service not up to par, kafkaesque!
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/07/2021
Very fast shipping and delivery. Concerning the received products, I would have liked to know in advance the fabric weight of the Yukata/kimono. I was expecting a thicker fabric with a better hold. Quite satisfied anyway.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/07/2021
Good for a first use
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/07/2021
nice product, compliant
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/07/2021
beautiful print, the carp coÏ are superb but the size xxl is a little too long
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mchorwich
Rating: 4 out of 5
A good half of your models only exist in one size, which limits the choice enormously. It's a shame. I also received a size that did not match my order and had to pay to return it.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/06/2021
A good half of your models exist only in one size, which limits enormously the choice available. It's a shame. Also, I received a size that did not match my order and I had to pay to return it.
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Response from TSURU
Hello, we are sorry for the lack of choice concerning the sizes. Some of them are indeed going faster than others. However, if you like a particular model, you can let us know so that we can include it if possible in a next order with our suppliers. For any problems, we can be reached by email or phone. Sincerely
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
Hello, I am not satisfied with the delivery DPD....ce would be top log to explain..... however nothing to complain about Tsuru c perfect. Nadine ADDE
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Response from TSURU
Hello, we are sorry for your experience with the delivery We are unfortunately dependent on their behavior, but taking into account your feedback. Sincerely
J
jeanmichelnolwenn
Rating: 4 out of 5
Very good. Nothing to say. Continue
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Jean-michel R.
Rating: 4 out of 5
following a purchase from 03/06/2021
Very good. Nothing to say. Continue
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f.palaniaye
Rating: 4 out of 5
Good product, good quality and good price. Im glad regarding the service . Satisfied.
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Frederick P.
Rating: 4 out of 5
following a purchase from 20/05/2021
Good product, good quality and good price. Im glad regarding the service . Satisfied.
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sylvia.talbourdeau
Rating: 4 out of 5
A little disappointed by the quality of the kimono for the price: it should be lined, the belt is too short and what an idea to have sewn the edge of the sleeves by half! So some sewing work to be expected for this article.
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