The online store "TSURU" excels in delivering quality products that consistently meet or exceed expectations. Customers frequently highlight the impressive craftsmanship of items like zori and kimono, appreciating both their aesthetic appeal and functionality. Delivery services are noted for their speed and reliability, with many orders arriving promptly and in excellent condition, reinforcing a sense of efficiency and trustworthiness. Additionally, the customer service is commended for its responsiveness and helpfulness, ensuring that inquiries are addressed swiftly and effectively.
Very friendly service(I had a question about my order). Good product and quick delivery
Response from TSURU
Thank you so much for your kind words! 😊
We’re glad we could assist you and that you’re happy with the product.
Looking forward to seeing you again on Tsuru ! 🇯🇵✨
J
Julie J.
Rating: 5 out of 5
following a purchase from 15/05/2025
Superb products, very short delivery times, it's perfect.
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Response from TSURU
Thank you very much for your feedback! 🌸
We are delighted that you like our products and that the delivery was fast.
See you very soon on Tsuru 🇫🇷✨
C
Christiane B.
Rating: 5 out of 5
following a purchase from 05/05/2025
Everything is great (almost). The product fully meets expectations. Delivery time is fine. (In the end, I forgot to enter the current 19% discount code, so it was already paid. I think this should be done automatically for existing customers.)
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Response from TSURU
Thank you very much for your feedback and your comment!
We are very pleased that you are completely satisfied with the product and the delivery. Regarding the discount code: it must be entered manually during the ordering process and unfortunately is not applied automatically – not even for existing customers.
As a subscriber to our newsletter, you will regularly receive our discount promotions in advance via email. Additionally, all new customers receive a welcome voucher upon signing up for the newsletter.
Thank you again for your trust – we look forward to your next visit!
S
sonny B.
Rating: 5 out of 5
following a purchase from 02/05/2025
Very good quality, very fast shipping, unfortunately the model is too small, return without any problem, refund within 48 hours. Serious site to recommend.
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Response from TSURU
Hello,
Thank you very much for your feedback!
We are sorry that the model did not fit.
Happy to know that the return and refund went smoothly after all — your satisfaction remains our priority.
Looking forward to seeing you again on our site! 😊
K
Katja H.
Rating: 5 out of 5
following a purchase from 28/04/2025
Very nice items, matching the description really well - or even better!
Response from TSURU
Thank you very much! We’re happy to hear the items met or even exceeded your expectations.
C
Catherine G.
Rating: 5 out of 5
following a purchase from 22/04/2025
Quality product (like all those ordered so far), as described, ultra-fast service. Thank you
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Response from TSURU
A big thank you for your loyalty and trust! Happy to know that our products and service continue to satisfy you. See you very soon.
D
Dominique D.
Rating: 5 out of 5
following a purchase from 22/04/2025
Perfect
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Response from TSURU
Thank you for your feedback!
R
Roberto R.
Rating: 5 out of 5
following a purchase from 22/04/2025
Package arrived quickly and perfect.. Great
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Response from TSURU
Thank you very much for your feedback! We are happy that everything went perfectly. See you soon!
S
Sabine D.
Rating: 5 out of 5
following a purchase from 05/04/2025
Very nice socks and of good quality, plus they are original!
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Response from TSURU
Thank you for your feedback! We are delighted that you like the socks, both for their quality and their originality. See you soon!
M
Maryon D.
Rating: 5 out of 5
following a purchase from 29/03/2025
Great, particularly original and comfortable article
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Response from TSURU
Thank you very much! We are delighted that you liked the article both for its style and its comfort 😊
P
Patricia V.
Rating: 5 out of 5
following a purchase from 22/03/2025
good product Fast and reliable delivery Will do again
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Response from TSURU
Thank you for your positive feedback! We are glad everything went well and we will be happy to serve you again.
A
Andrea P.
Rating: 5 out of 5
following a purchase from 24/03/2025
Beautiful
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Response from TSURU
Thank you very much for your comment! We are happy that you like it.
C
Christian L.
Rating: 5 out of 5
following a purchase from 17/03/2025
Thank you for your feedback!
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Response from TSURU
Thank you for your feedback!
B
BRUNO L.
Rating: 5 out of 5
following a purchase from 11/03/2025
Thanks for a perfect buy
Response from TSURU
You're very welcome! 😊 We're glad you're happy with your purchase. Enjoy! 🎉
C
cecile V.
Rating: 5 out of 5
following a purchase from 11/03/2025
Perfect
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Response from TSURU
Thank you for your feedback!
N
Nigel D.
Rating: 5 out of 5
following a purchase from 15/02/2025
Ordering was easy, goods are flawless, fast shipping, absolute recommendation!
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Response from TSURU
Thank you for your great feedback! 😊 We are delighted that you are completely satisfied with your order. See you next time! ✨
P
Pierre P.
Rating: 5 out of 5
following a purchase from 12/02/2025
Great quality, fast delivery: perfect!
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Response from TSURU
Thank you very much for your feedback! We're delighted that you were satisfied with the quality and speed of delivery. We hope to see you soon!
M
Michel S.
Rating: 5 out of 5
following a purchase from 09/02/2025
Well received, corresponds to the description. Nickel Thank you
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Norbert M.
Rating: 5 out of 5
following a purchase from 26/01/2025
Parfait....
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Response from TSURU
Thanks for your feedback!
J
Julien T.
Rating: 5 out of 5
following a purchase from 22/01/2025
Good material, perfect delivery service
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Response from TSURU
Thank you for your positive feedback! 😊 We are delighted that you are satisfied. See you soon!
P
pierre yves L.
Rating: 5 out of 5
following a purchase from 15/01/2025
Nothing to say, everything is perfect!
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Response from TSURU
Thank you so much for your review! 😊 We are delighted that everything was perfect. See you soon for another order!
L
Léa O.
Rating: 5 out of 5
following a purchase from 06/01/2025
The parcel arrived in very good condition, well packaged and the item corresponds exactly to the description on the site.
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Response from TSURU
Thank you for your positive feedback! We're delighted that your package arrived in perfect condition and that the product met your expectations. Your satisfaction is our priority, and we hope to see you soon for a new order!
D
Daniel C.
Rating: 5 out of 5
following a purchase from 20/12/2024
ALL WENT WELL
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MARIE FRANCOISE S.
Rating: 5 out of 5
following a purchase from 16/12/2024
Good quality, meets my expectations
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Response from TSURU
Hello,
Thank you for your feedback! We hope to see you soon!
Best regards,
The Tsuru team
J
Jose M.
Rating: 5 out of 5
following a purchase from 11/12/2024
Great, I had a problem with the shipment and they responded quickly and helped me, 100% recommendable.
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Response from TSURU
Hello!
Thank you very much for your comment. We are glad to hear that we were able to help you quickly with the shipment. We really appreciate your recommendation and trust. 😊
We hope to see you again soon!
The Tsuru Team
A
Adam D.
Rating: 5 out of 5
following a purchase from 12/12/2024
Very happy with my purchase
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Daniel F.
Rating: 5 out of 5
following a purchase from 09/12/2024
Fast delivery, item conforms to the photos on the site.
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Response from TSURU
Hello,
Thanks for your feedback!
See you soon,
The Tsuru team
S
Sandrine M.
Rating: 5 out of 5
following a purchase from 04/12/2024
Very fast shipping. Very satisfied with the fabric, very good quality.
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odette P.
Rating: 5 out of 5
following a purchase from 25/11/2024
Good value for money
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Response from TSURU
Hello and thank you for your comment! 😊 We're delighted that you're happy with the value for money of our products. See you soon for your next order! 🌟
R
Roseline B.
Rating: 5 out of 5
following a purchase from 23/11/2024
Perfect, I'll order again for sure.
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Response from TSURU
Hello and thank you so much for your comment! 😊 We're delighted that everything went perfectly. It will be a pleasure to meet you again for your next order! See you soon! 🌟
E
Elise F.
Rating: 5 out of 5
following a purchase from 10/11/2024
Thank you
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Nathalie M.
Rating: 5 out of 5
following a purchase from 26/10/2024
Good service, fast delivery.
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Fabrice J.
Rating: 5 out of 5
following a purchase from 18/10/2024
Fast delivery and excellent packaging. I am very satisfied with this order.
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fabienne V.
Rating: 5 out of 5
following a purchase from 03/10/2024
Very good
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LUIS MIGUEL B.
Rating: 5 out of 5
following a purchase from 20/09/2024
All very correct
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Camille E.
Rating: 5 out of 5
following a purchase from 18/09/2024
Very satisfied with my order. The Japanese cushion is exactly as described. Good quality and delivery was fast.
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Jacopo S.
Rating: 5 out of 5
following a purchase from 14/09/2024
Good quality of the products. What I was looking for.
N
Nestor G.
Rating: 5 out of 5
following a purchase from 13/09/2024
Nice product. True to size. Delivery as expected. No issues to report.
N
Nicola A.
Rating: 5 out of 5
following a purchase from 08/09/2024
I bought 3 scraps of Japanese fabric. Awesome quality, perfect description, fast delivery.
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nelly O.
Rating: 5 out of 5
following a purchase from 03/09/2024
Very responsive, my order corresponds to what I wanted
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