Customer reviews of TSURU

9,6 /10

Based on 494 published reviews

Summary of reviews

The online store "TSURU" excels in delivering quality products that consistently meet or exceed expectations. Customers frequently highlight the impressive craftsmanship of items like zori and kimono, appreciating both their aesthetic appeal and functionality. Delivery services are noted for their speed and reliability, with many orders arriving promptly and in excellent condition, reinforcing a sense of efficiency and trustworthiness. Additionally, the customer service is commended for its responsiveness and helpfulness, ensuring that inquiries are addressed swiftly and effectively.

2 star reviews

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Dragan L.

Published on 07/10/2023 à 08h03 following a purchase from 26/09/2023

The parcel was not delivered to my letterbox. But to a relay point

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Response from TSURU Published on 18/01/2024

Hello,
Sorry for the late reply. We've checked but you had ticked the box for the relay point and not for home delivery. Have a nice day!

Acheteur vérifié

Published on 15/10/2022 à 08h22 following a purchase from 08/10/2022

The item purchased was not as described on the website. There was no mention that this fabric was embossed, which made it useless for my project. Even the colors are very different from what is shown in the picture. I was very disappointed, the fabric being quite expensive as well. I can't trust your descriptions anymore.

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Acheteur vérifié

Published on 15/09/2022 à 07h34 following a purchase from 08/09/2022

very expensive for the quality and especially for the finish of the shoes. the glue exceeds all around on the tops of the soles not super pretty :( top

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