Customer reviews of TSURU

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 494 published reviews
5 423 86% 4 58 12% 3 8 2% 2 3 1% 1 2 0%

Summary of reviews

The online store "TSURU" excels in delivering quality products that consistently meet or exceed expectations. Customers frequently highlight the impressive craftsmanship of items like zori and kimono, appreciating both their aesthetic appeal and functionality. Delivery services are noted for their speed and reliability, with many orders arriving promptly and in excellent condition, reinforcing a sense of efficiency and trustworthiness. Additionally, the customer service is commended for its responsiveness and helpfulness, ensuring that inquiries are addressed swiftly and effectively.

Reviews 2, 3, 4 and 5 stars

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C
charlotte-hay
Rating: 4 out of 5
Good! Fast delivery, I'm satisfied
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
good! fast delivery, I am satisfied
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C
c.dapere
Rating: 5 out of 5
Very good! We're waiting for Christmas to try them out...
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Very good! We are waiting for Christmas to try them...
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P
phraynaud
Rating: 5 out of 5
Compliant product received on time
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Philippe R.
Rating: 5 out of 5
following a purchase from 30/11/2020
Compliant product received on time
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sc_paca
Rating: 5 out of 5
The customer service listens and the deadlines are respected.
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
The customer service listens and the deadlines are respected.
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E
eee.cazes
Rating: 5 out of 5
Perfect
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Perfect
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R
rosa66
Rating: 3 out of 5
At Christmas time improve your packaging the kimono is in a plastic bag which makes the gift mediocre The prestige is not there despite the price Is not yet back on the kimono because it will be offered o At Christmas Mrs. maufroid
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Response from TSURU
Hello, A little message from you would have been welcome concerning this wish! Regularly, on request, and as soon as the article allows it, we make gift wrapping. We do not needlessly wrap each order because it is Christmas. Sincerely
R
Rosa M.
Rating: 3 out of 5
following a purchase from 30/11/2020
At Christmas time improve your packaging the kimono is in a plastic bag which makes the gift mediocre The prestige is not there despite the price Is not yet back on the kimono because it will be offered oA Christmas Mrs maufroid
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Response from TSURU
Hello, A little message from you would have been welcome concerning this wish! Regularly, on request, and as soon as the article allows it, we make gift wrapping. We don't needlessly wrap each order because it's Christmas. Sincerely
O
onavarro
Rating: 4 out of 5
The parcel was forced into the mailbox and I couldn't open it!
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Response from TSURU
Hello, unfortunately we are not responsible for the behaviour of the deliverymen... Sincerely
O
Olivier N.
Rating: 4 out of 5
following a purchase from 01/12/2020
Forcing the package into the mailbox prevented me from opening it!
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Response from TSURU
Hello, unfortunately we are not responsible for the behavior of the deliverymen... Sincerely
T
tac-tik
Rating: 5 out of 5
Products received quickly and corresponded well to the descriptions
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Marion R.
Rating: 5 out of 5
following a purchase from 30/11/2020
Products received quickly and corresponded well to the descriptions
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claire.fordos
Rating: 5 out of 5
The product is of high quality and delivered on time. I will certainly return to your site and recommend it to my friends. THANK YOU
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Claire F.
Rating: 5 out of 5
following a purchase from 30/11/2020
Quality product, delivered on time. I will certainly return to your site and recommend it to my friends. THANK YOU
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norbert_wach
Rating: 5 out of 5
shopping is not a litterary exercise...
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
shopping is not a literary exercise...
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C
carjophil
Rating: 5 out of 5
A square site, a very nice saleswoman and a conform merchandise... the sizes are large, but for a kimono, it is not a problem!
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
A square site, a very nice saleswoman and a conform merchandise... the sizes are large, but for a kimono, it is not a problem!
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C
charli.y
Rating: 5 out of 5
Product corresponds to the description. Very fast delivery time.
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Sophie V.
Rating: 5 out of 5
following a purchase from 24/11/2020
Product corresponds to the description. Very fast delivery time.
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M
moniquest
Rating: 5 out of 5
Superb fabrics Fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Beautiful fabrics Fast delivery
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G
gratefulfrog
Rating: 5 out of 5
Really great! I had the customer service on the phone for a long time and they helped me choose the right size Yukata. The 2 Yukata I chose are absolutely beautiful! Very well made, beautiful and solid. The delivery was almost instantaneous, in spite of our Covid-19 conditions... Real Japanese clothes, made in Japan, at a good price! I highly recommend tsuru.com
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Really great! I had the customer service on the phone for a long time and they helped me choose the right size Yukata. The 2 Yukata I chose are absolutely beautiful! Very well made, beautiful and solid. The delivery was almost instantaneous, in spite of our conditions of Covid-19... Real Japanese clothes, made in Japan, at a good price! I highly recommend tsuru.com
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F
fredericfromentin
Rating: 5 out of 5
Everything went very well!
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Frédéric F.
Rating: 5 out of 5
following a purchase from 18/11/2020
Everything went very well!
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helene.gilbert94
Rating: 5 out of 5
Disappointed
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/11/2020
Disappointed
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sophie.beaudet
Rating: 5 out of 5
Very good service.
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/11/2020
Very good service.
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L
lehebelbenedicte
Rating: 5 out of 5
Nothing to say. Fast and perfect. If there was another possibility of delivery such as "Point Relais" it would be perfect
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Response from TSURU
Hello, the delivery in relay point is usually available. However, with the context, and the closure of some PR we had to adapt. Sincerely
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/11/2020
Nothing to say. Fast and perfect. If there was another possibility of delivery such as "Point Relais" it would be perfect
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Response from TSURU
Hello, the delivery in relay point is usually available. However, with the context, and the closure of some PR we had to adapt. Sincerely
F
f.dupeyron
Rating: 5 out of 5
nickel in every respect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/11/2020
nickel in every respect
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max.mayrand
Rating: 5 out of 5
Product conforms, superb. Fast delivery, no problem.
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Max M.
Rating: 5 out of 5
following a purchase from 01/11/2020
Product conforms, superb. Fast delivery, no problem.
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