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C
Rating: 5 out of 5
Quality product, delivered on time. I will certainly return to your site and recommend it to my friends. THANK YOU
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Customer reviews of TSURU
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 494 published reviews
Summary of reviews
The online store "TSURU" excels in delivering quality products that consistently meet or exceed expectations. Customers frequently highlight the impressive craftsmanship of items like zori and kimono, appreciating both their aesthetic appeal and functionality. Delivery services are noted for their speed and reliability, with many orders arriving promptly and in excellent condition, reinforcing a sense of efficiency and trustworthiness. Additionally, the customer service is commended for its responsiveness and helpfulness, ensuring that inquiries are addressed swiftly and effectively.
Reviews 2, 3 and 5 stars
Reset filtersN
Rating: 5 out of 5
shopping is not a litterary exercise...
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A
Rating: 5 out of 5
shopping is not a literary exercise...
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C
Rating: 5 out of 5
A square site, a very nice saleswoman and a conform merchandise... the sizes are large, but for a kimono, it is not a problem!
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A
Rating: 5 out of 5
A square site, a very nice saleswoman and a conform merchandise... the sizes are large, but for a kimono, it is not a problem!
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C
Rating: 5 out of 5
Product corresponds to the description. Very fast delivery time.
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S
Rating: 5 out of 5
Product corresponds to the description. Very fast delivery time.
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M
Rating: 5 out of 5
Superb fabrics Fast delivery
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A
Rating: 5 out of 5
Beautiful fabrics Fast delivery
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G
Rating: 5 out of 5
Really great! I had the customer service on the phone for a long time and they helped me choose the right size Yukata. The 2 Yukata I chose are absolutely beautiful! Very well made, beautiful and solid. The delivery was almost instantaneous, in spite of our Covid-19 conditions... Real Japanese clothes, made in Japan, at a good price! I highly recommend tsuru.com
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A
Rating: 5 out of 5
Really great! I had the customer service on the phone for a long time and they helped me choose the right size Yukata. The 2 Yukata I chose are absolutely beautiful! Very well made, beautiful and solid. The delivery was almost instantaneous, in spite of our conditions of Covid-19... Real Japanese clothes, made in Japan, at a good price! I highly recommend tsuru.com
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F
Rating: 5 out of 5
Everything went very well!
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F
Rating: 5 out of 5
Everything went very well!
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H
Rating: 5 out of 5
Disappointed
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A
Rating: 5 out of 5
Disappointed
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S
Rating: 5 out of 5
Very good service.
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A
Rating: 5 out of 5
Very good service.
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L
Rating: 5 out of 5
Nothing to say. Fast and perfect. If there was another possibility of delivery such as "Point Relais" it would be perfect
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Response from TSURU
Hello, the delivery in relay point is usually available. However, with the context, and the closure of some PR we had to adapt. Sincerely
A
Rating: 5 out of 5
Nothing to say. Fast and perfect. If there was another possibility of delivery such as "Point Relais" it would be perfect
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Response from TSURU
Hello, the delivery in relay point is usually available. However, with the context, and the closure of some PR we had to adapt. Sincerely
F
Rating: 5 out of 5
nickel in every respect
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A
Rating: 5 out of 5
nickel in every respect
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M
Rating: 5 out of 5
Product conforms, superb. Fast delivery, no problem.
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M
Rating: 5 out of 5
Product conforms, superb. Fast delivery, no problem.
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P
Rating: 5 out of 5
fast service and quality product
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A
Rating: 5 out of 5
fast service and quality product
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V
Rating: 5 out of 5
I was very pleased with the quality of the product and the delivery time. Customer service not rated. I recommend this merchant.
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A
Rating: 5 out of 5
Very fast delivery Good quality goods. Customer service not rated. I recommend this merchant.
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F
Rating: 5 out of 5
Very fast delivery, perfect quality
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A
Rating: 5 out of 5
Very fast delivery, perfect quality
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A
Rating: 5 out of 5
Hello, PERFECT!!!! I will recommend your site to my friends Cordially N.Adde
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A
Rating: 5 out of 5
Hello, PERFECT!!!! I will recommend your site to my friends. Sincerely N.Adde
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S
Rating: 5 out of 5
Quality, respect of delivery times, choice...
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A
Rating: 5 out of 5
Quality, respect of delivery times, choice...
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D
Rating: 5 out of 5
Super.
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A
Rating: 5 out of 5
Great.
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D
Rating: 5 out of 5
Everything was perfect
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C
Rating: 5 out of 5
Absolutely perfect: ordered on a Sunday evening and received on Tuesday morning! Very nice items and excellent quality. thank you
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A
Rating: 5 out of 5
Perfect
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U
Rating: 5 out of 5
the fact of making several successive orders, as it is my case, is a guarantee of satisfaction; not having had contact with the customer service, the appreciation does not have much sense!
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Y
Rating: 5 out of 5
Hello, Products are beautiful, delivery was fast thanks a lot for this little piece of japan by email :) Sincerely Y
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