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J
Rating: 5 out of 5
everything is fine, thank you
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Customer reviews of TSURU
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 494 published reviews
Summary of reviews
The online store "TSURU" excels in delivering quality products that consistently meet or exceed expectations. Customers frequently highlight the impressive craftsmanship of items like zori and kimono, appreciating both their aesthetic appeal and functionality. Delivery services are noted for their speed and reliability, with many orders arriving promptly and in excellent condition, reinforcing a sense of efficiency and trustworthiness. Additionally, the customer service is commended for its responsiveness and helpfulness, ensuring that inquiries are addressed swiftly and effectively.
Reviews 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very satisfied :)
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A
Rating: 5 out of 5
Delivery in 48h Product corresponding perfectly to the description of the site Japan within reach of click!
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E
Rating: 5 out of 5
Item received quickly and conforms to the photos.
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T
Rating: 5 out of 5
Very fast shipping, excellent quality products Recommend ++.
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T
Rating: 5 out of 5
Order processed the same day and delivery the next day! A big bravo because the merchandise is an excellent value for money Very good address.
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F
Rating: 5 out of 5
super quality product, fast delivery, the best!!!!
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A
Rating: 5 out of 5
Very nice cotton
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T
Rating: 5 out of 5
I am very pleased with my purchase, this yucata is of very good quality and my order was processed and delivered quickly! I recommend
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A
Rating: 5 out of 5
Everything was perfect! The items were as described, the delivery time was respected and the packaging was perfect! Thank you!
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C
Rating: 5 out of 5
The item is as I expected. Received quickly. Perfect.
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M
Rating: 4 out of 5
Everything is perfect. The kimono a little too long.
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Response from TSURU
Hello, Do not hesitate to contact our services to be directed on the sizes during your next order. Sincerely
A
Rating: 5 out of 5
nothing to say
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P
Rating: 5 out of 5
very clear and easy to use website and very nice products
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A
Rating: 4 out of 5
DPD delivery service not up to par, kafkaesque!
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A
Rating: 5 out of 5
Perfect. Fast delivery. Great customer service. RAS
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A
Rating: 5 out of 5
Product conforms to my expectations
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A
Rating: 5 out of 5
All products are of good quality
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A
Rating: 5 out of 5
Relevant advice, perfectly conform product. Delivery on time. RAS.
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A
Rating: 5 out of 5
Satisfied with the quality
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A
Rating: 5 out of 5
Nothing to complain about, a good product, conforms to my expectations, delivered on time. Thank you!
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A
Rating: 5 out of 5
I received the merchandise well before the announced date, it was in conformity with my choice, the customer service did its job very well.
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A
Rating: 4 out of 5
Very fast shipping and delivery. Concerning the received products, I would have liked to know in advance the fabric weight of the Yukata/kimono. I was expecting a thicker fabric with a better hold. Quite satisfied anyway.
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A
Rating: 5 out of 5
Everything went well but the delivery options are poorly presented (point relais is proposed AFTER selecting a postal address). All options should be shown on the same delivery choice screen.
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C
Rating: 5 out of 5
Very fast delivery and conforming product
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A
Rating: 4 out of 5
Good for a first use
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A
Rating: 4 out of 5
nice product, compliant
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A
Rating: 4 out of 5
beautiful print, the carp coÏ are superb but the size xxl is a little too long
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A
Rating: 5 out of 5
It is only happiness! Thank you
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A
Rating: 5 out of 5
R.A.S.
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A
Rating: 5 out of 5
Very fast delivery
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A
Rating: 5 out of 5
Very good
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M
Rating: 4 out of 5
A good half of your models only exist in one size, which limits the choice enormously. It's a shame. I also received a size that did not match my order and had to pay to return it.
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A
Rating: 4 out of 5
A good half of your models exist only in one size, which limits enormously the choice available. It's a shame. Also, I received a size that did not match my order and I had to pay to return it.
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Response from TSURU
Hello, we are sorry for the lack of choice concerning the sizes. Some of them are indeed going faster than others. However, if you like a particular model, you can let us know so that we can include it if possible in a next order with our suppliers. For any problems, we can be reached by email or phone. Sincerely
S
Rating: 5 out of 5
Very satisfied with the product and the timely delivery
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A
Rating: 5 out of 5
Very satisfied with the product and the timely delivery
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A
Rating: 5 out of 5
Hello, I am not satisfied with the delivery DPD....ce would be top log to explain..... however nothing to complain about Tsuru c perfect. Nadine ADDE
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A
Rating: 4 out of 5
Hello, I am not satisfied with the delivery DPD....ce would be top log to explain..... however nothing to complain about Tsuru c perfect. Nadine ADDE
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Response from TSURU
Hello, we are sorry for your experience with the delivery We are unfortunately dependent on their behavior, but taking into account your feedback. Sincerely
J
Rating: 4 out of 5
Very good. Nothing to say. Continue
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