Customer reviews of vehicules-anciens.fr

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9,6 /10
Overall rating: 9,6 out of 10
Based on 5 179 published reviews
5 4 399 85% 4 630 12% 3 85 2% 2 27 1% 1 38 1%

Summary of reviews

The store consistently delivers fast, reliable service with rapid delivery times and smooth order processing, ensuring parts arrive promptly and as described. Customers highlight a wide selection of parts, competitive prices, and clear, professional communication from the team, contributing to a straightforward, well-supported purchasing experience. The ordering process is dependable and efficient, with accurate order fulfillment and strong tracking that keeps customers informed. Overall, the experience is marked by quick shipping, helpful assistance, and steady satisfaction across repeat purchases.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
Hello, I had written an email to see if you offered discounts for professionals and I never received a response. So I paid the price like anyone else. Another point, on your site, it is not obvious to understand that by entering the country, VAT goes to 0%. Otherwise, it's good, the package tracking is well documented.
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Acheteur Vérifié
Rating: 4 out of 5
availability of parts and speed of dispatch possible improvement: visibility on the site
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Acheteur Vérifié
Rating: 4 out of 5
A more commercial welcome
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Acheteur Vérifié
Rating: 4 out of 5
Compatible parts for my car and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
Fast and efficient
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Acheteur Vérifié
Rating: 2 out of 5
The order took place after these dates
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Acheteur Vérifié
Rating: 4 out of 5
quick order dispatch and controlled shipping costs
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Acheteur Vérifié
Rating: 4 out of 5
Fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
Speed of dispatch
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Acheteur Vérifié
Rating: 4 out of 5
Fast service.
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Acheteur Vérifié
Rating: 3 out of 5
Joint cut like an axe
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Response from vehicules-anciens.fr
Hello Steph, can you please clarify what exactly is the subject of your dissatisfaction, as I do not understand well, the comment is quite vague. The joints by the meter are delivered longer than necessary and need to be trimmed precisely when installed on your 4L or Estafette. Looking forward to your reply, see you soon, Martin.
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Acheteur Vérifié
Rating: 4 out of 5
Very good product. However, paying 10€ for shipping for a package of 50 grams seems overly excessive and exaggerated to me.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and very contentious in orders. What is unfortunate is that there are parts that have been unavailable for a long time, such as the sliding door wheels for the driver's side.
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Acheteur Vérifié
Rating: 3 out of 5
I ordered an ignition coil for my Renault 4 L, and it turns out that the clip fixings are not aligned with the distributor head, which causes the head to detach.
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Acheteur Vérifié
Rating: 3 out of 5
Mediocre quality product
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Acheteur Vérifié
Rating: 4 out of 5
I am convinced of the quality and compliance of all your products, but I have not yet received the last order, I am waiting for the finalization of the billing. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
I am waiting for a return email, but I still have not received a response regarding the purchase of a body part, whether I should return it or not since June 20. Because the ordered part is not the right one and here is the part I need. Thank you
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Response from vehicules-anciens.fr
Hello Luis. Thank you for bothering us with such feedback. It's pleasant! I have no email, all our emails receive a response. Please check the contact address which is as follows: [email protected] or by phone the technical service at 0465843306. Have a nice day, Martin.
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Acheteur Vérifié
Rating: 4 out of 5
Fast and compliant delivery
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Acheteur Vérifié
Rating: 3 out of 5
The shipping delay.
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Acheteur Vérifié
Rating: 4 out of 5
Reactivity is top-notch customer service
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Acheteur Vérifié
Rating: 4 out of 5
Improve the description of the proposed parts.
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