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A
Rating: 3 out of 5
Very good service, fast and efficient, the only problem is the price!
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Customer reviews of vehicules-anciens.fr
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 5 179 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with rapid delivery times and smooth order processing, ensuring parts arrive promptly and as described. Customers highlight a wide selection of parts, competitive prices, and clear, professional communication from the team, contributing to a straightforward, well-supported purchasing experience. The ordering process is dependable and efficient, with accurate order fulfillment and strong tracking that keeps customers informed. Overall, the experience is marked by quick shipping, helpful assistance, and steady satisfaction across repeat purchases.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Too complicated to reach you, very rarely available, so no possible advice, what a shame
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Response from vehicules-anciens.fr
Hello, I agree with you, it's a point we need to improve. The month of May is not the easiest to manage with all the holidays and the workload it causes for both of us, Sandrine and myself (there are only 2 of us in the company). Thank you for your feedback and see you soon, Martin.
A
Rating: 3 out of 5
A bit expensive
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A
Rating: 3 out of 5
Shipping costs are excessive!
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A
Rating: 3 out of 5
The box arrived in very bad condition, I haven't checked well yet, if there are no missing parts. There is a big hole on the side
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A
Rating: 3 out of 5
For the first time I am not entirely satisfied! One of the two wheel cylinders had a poorly finished thread (for the hose) and I had a lot of trouble screwing the hose. I also find that the wheel cylinders should be delivered with the screws and washers for fixing.
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A
Rating: 3 out of 5
Problem fixing the bulb to the holder
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A
Rating: 3 out of 5
I do wish the customs people would be more understanding when trying to buy parts for my old Renault 4 from you. Regards Nick Holgate
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Response from vehicules-anciens.fr
Hello, I am sorry, our shipments to the UK are now stopped, as for some time packages are no longer passing through customs, and we do not know how to explain why at the moment. Have a good weekend, Martin.
A
Rating: 3 out of 5
Carburetor part damaged before or during transport. I managed to recover the one from the old one!
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A
Rating: 3 out of 5
Following the order of the front axle CV joint kit. A clear and concrete customer follow-up with a commercial discourse is an asset for customer loyalty as well as finished products. Fortunately, Martin was there to raise the level...
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A
Rating: 3 out of 5
Hello, I had written an email to see if you offered discounts for professionals and I never received a response. So I paid the price like anyone else. Another point, on your site, it is not obvious to understand that by entering the country, VAT goes to 0%. Otherwise, it's good, the package tracking is well documented.
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A
Rating: 3 out of 5
Joint cut like an axe
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Response from vehicules-anciens.fr
Hello Steph, can you please clarify what exactly is the subject of your dissatisfaction, as I do not understand well, the comment is quite vague. The joints by the meter are delivered longer than necessary and need to be trimmed precisely when installed on your 4L or Estafette. Looking forward to your reply, see you soon, Martin.
A
Rating: 3 out of 5
I ordered an ignition coil for my Renault 4 L, and it turns out that the clip fixings are not aligned with the distributor head, which causes the head to detach.
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A
Rating: 3 out of 5
Mediocre quality product
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A
Rating: 3 out of 5
I am waiting for a return email, but I still have not received a response regarding the purchase of a body part, whether I should return it or not since June 20. Because the ordered part is not the right one and here is the part I need. Thank you
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Response from vehicules-anciens.fr
Hello Luis. Thank you for bothering us with such feedback. It's pleasant! I have no email, all our emails receive a response. Please check the contact address which is as follows: [email protected] or by phone the technical service at 0465843306. Have a nice day, Martin.
A
Rating: 3 out of 5
The shipping delay.
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A
Rating: 3 out of 5
The shipping costs are too high. It is announced at a certain price then at the time of ordering we are told that to benefit from this rate there is a minimum order amount... In short, paying as much for shipping as for the order is not normal, I had to order items that I had not planned right away to reverse the trend
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A
Rating: 3 out of 5
Several purchases containing parts that do not have the correct measurements
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Response from vehicules-anciens.fr
Hello Alain, oops, did you send us an email so we can see where the problem is? Because driving a 4L every day, we check our parts, and have not detected this type of problem (a factory error?) ;-) I don't check reviews often, so I can't react as quickly as with an email. See you soon, Martin.
A
Rating: 3 out of 5
a dab of grease with the seals would have been welcome
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A
Rating: 3 out of 5
CV boot not flexible enough for installation with mounting cone. I ended up tearing it. I then installed a universal boot and the installation was very simple without too much effort. The small cable protection of the starter is not well fixed. Otherwise, order processing speed the same day and received the next.
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A
Rating: 3 out of 5
Hello, Visually it resembles the original. But the quality should be improved.
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A
Rating: 3 out of 5
Poorly finished parts that tend to disintegrate at the edges and holes not very well made. Needs improvement.
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A
Rating: 3 out of 5
Carburetor of very good quality, just the announced delay delayed by a few days.
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A
Rating: 3 out of 5
The colissimo service from the post office is true to itself, never on time, we pay for the delivery service dearly for it to arrive several days after the date indicated on the order.
The post office is a lamentable service.
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The post office is a lamentable service.
A
Rating: 3 out of 5
Hello, the springs and fixings that secure the brakes are missing, and we also need the washers that secure the brake elements, thank you.
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A
Rating: 3 out of 5
Hello, two pieces ordered, a handbrake cable and a ceiling light (lighting); for the cable ten out of ten, for the ceiling light zero, already broken in the packaging, poor quality product and pale copy of the original. The customer service annotation cannot be given immediately as no complaint has been made about the product concerned.
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Response from vehicules-anciens.fr
Hello, you need to contact us for delivery problems! The ceiling light is very good, I have it on my TL and my luxury microcar and it works perfectly. Maybe taking a look at the tutorial available on the site would have helped you ;-) Have a nice day
A
Rating: 3 out of 5
Copy goods, not of original quality
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A
Rating: 3 out of 5
Not much description
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A
Rating: 3 out of 5
I received my distributor head on time. However, it was defective, impossible to adjust the contact plate screw because it was not finished being machined!!!
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Response from vehicules-anciens.fr
Hello Anne Lise, why not contact us by email? It can happen, a defective part on a production line! Do you think we don't provide after-sales service? Strange behavior! At your service, Martin.
A
Rating: 3 out of 5
I found the delivery a bit long but correct
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A
Rating: 3 out of 5
The post had a long delay, but this is in no way the fault of the sender but rather the postal service
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A
Rating: 3 out of 5
I sent an email and never got a response!!, too bad
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Response from vehicules-anciens.fr
Hello Alain, I am sorry! We receive so many emails that we strive to respond to, that an error can happen! Too bad you didn't insist a bit. Have a good day!
A
Rating: 3 out of 5
No accompanying word, impersonal. The ordered sticker arrived with a central crease, so disappointed with my second order.
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Response from vehicules-anciens.fr
Hello, I don't understand. What accompanying word do you want? For the sticker, send me an email, we will handle the after-sales service, it happens, rarely, but it happens! Have a nice day ;-)