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A
Rating: 3 out of 5
rudimentary interior protection of the shipment, 2 pieces of cardboard
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Customer reviews of vehicules-anciens.fr
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 5 179 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with rapid delivery times and smooth order processing, ensuring parts arrive promptly and as described. Customers highlight a wide selection of parts, competitive prices, and clear, professional communication from the team, contributing to a straightforward, well-supported purchasing experience. The ordering process is dependable and efficient, with accurate order fulfillment and strong tracking that keeps customers informed. Overall, the experience is marked by quick shipping, helpful assistance, and steady satisfaction across repeat purchases.
3 star reviews
Reset filtersA
Rating: 3 out of 5
imprecise cuts of the gasket for a stud
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A
Rating: 3 out of 5
Hello I received the package on time but on one of the 2 lights ordered there is a bracket that was bent and the adjustment screw is missing.
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Response from vehicules-anciens.fr
Hello, in this case, you should immediately send us an email so we can resolve the issue. It can happen that there is a production error or a problem during transport, and we always take care of our customers! I will contact you. See you soon, Martin.
A
Rating: 3 out of 5
The delivery time is not attributable to your company, but the post takes its time, I must say!
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A
Rating: 3 out of 5
Items in stock at the order are out of stock at delivery after paying shipping fees.
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Response from vehicules-anciens.fr
Hello Frederic, indeed there was a missing boot on your order. Stock errors are rare but happen despite a daily inventory on low stocks (< 20 pieces)! Our apologies for this problem. Martin.
A
Rating: 3 out of 5
I receive an evaluation even though I have not received the products!! Sorry
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Response from vehicules-anciens.fr
Don't worry, I see that you received the product on June 2, that's the main thing. We had a hard time recovering from 4 days off. Good assembly and have a nice day ;-)
A
Rating: 3 out of 5
Reactive seller, product with a good quality-price ratio but downside on high shipping costs and with extended XXL deadlines, in my case a week instead of 48h.... COVID has a good excuse!
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Response from vehicules-anciens.fr
The post office had some difficulties, we are not to blame. For the price of shipping costs, you chose the Signature option, why not choose the standard at 5€ if you found it too expensive? Sometimes, I don't understand the procedures :D Your service, Martin
A
Rating: 3 out of 5
Not installed yet. could be a bit longer.
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A
Rating: 3 out of 5
if it depends on delivery time
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A
Rating: 3 out of 5
Very correct product, except for a rubber that is a bit too thick and too hard. To fit well, it requires some modifications, but it can be mounted, especially with the glue you sell, because with neoprene, it's not worth trying. However, it should be a bit longer by a few centimeters at its lower part...
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A
Rating: 3 out of 5
It's useless the sticker
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A
Rating: 3 out of 5
Super ++++
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A
Rating: 3 out of 5
Nice but the print is not very beautiful. After all, it remains a gift, it's always pleasant.
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A
Rating: 3 out of 5
delivery time too long
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A
Rating: 3 out of 5
it's advertising! I would have preferred to receive as indicated a drain date tab.
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A
Rating: 3 out of 5
package very damaged
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Response from vehicules-anciens.fr
It's a shame not to have contacted us by email, so we could detect the problem. Our packages are sufficiently sized and returns of this kind are almost non-existent. Have a good end of the week
A
Rating: 3 out of 5
Not used to this day
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A
Rating: 3 out of 5
Three long delays between order and delivery
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Response from vehicules-anciens.fr
We are sorry. indeed, we had a bit of trouble recovering our return from vacation ;-) There were few orders in your situation. Everything is back to normal. Have a nice day
A
Rating: 3 out of 5
Not received ........................ But it's not a big deal
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A
Rating: 3 out of 5
I would prefer a sticker representing an old car
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A
Rating: 3 out of 5
promotional item not yet used
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A
Rating: 3 out of 5
So a little more than 48 hours for delivery, merchandise with a crack on the complete distributor at 59.90€ (it happens), and for customer service it deserves 5 stars I sent the photo of the distributor and the guy tells me keep yours for parts and I will send you a complete distributor, this time received in 48 hours honestly top, I recommend without problem.
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Response from vehicules-anciens.fr
We are sorry, we do everything to ensure that packages are sent on time (date on your order confirmation), but we do not control the carriers. It rarely happens that deadlines are not respected. At your service, Best regards, Martin.
A
Rating: 3 out of 5
Just need to install them
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A
Rating: 3 out of 5
The purchased cap cannot close the housing... I had to modify it.
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Response from vehicules-anciens.fr
You should entrust this task to someone who knows what they are doing. No feedback on these products. Use the term rocker cover instead of housing so that we understand what you are talking about. At your service, Best regards, Martin.
A
Rating: 3 out of 5
Serious site, I would recommend parts for my 4L F4.
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A
Rating: 3 out of 5
Hello, I ordered a carburetor for 4L not long ago, about 10 days ago, and it still hasn't arrived, delivery too long. Otherwise, great site.
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Response from vehicules-anciens.fr
Hello Michel ;-) I just checked. You chose a payment by bank transfer, and to this day we still haven't received it. As we specify on the site, the parts are sent when the transfer is in the account. Check all that. Have a good day. Martin.
A
Rating: 3 out of 5
DELIVERY TIME NOT GREAT 5 DAYS IN COLISSIMO
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Response from vehicules-anciens.fr
We are sorry that you were not available to receive your package as indicated by its tracking. Next time, have it delivered to a pickup point if your mailman is distracted. We are at your disposal if needed. At your service ;-)
A
Rating: 3 out of 5
Too bad my seals were poorly packaged, they took a bad shape.
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Response from vehicules-anciens.fr
We are sorry for this inconvenience. However, the rubber regains its shape as soon as we let it rest. Please feel free to contact us if the problem persists. Have a nice day ;-)
A
Rating: 3 out of 5
Not really useful, the website is better
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A
Rating: 3 out of 5
The quality of the different products is poor quality, the price-quality ratio is bad.
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Response from vehicules-anciens.fr
I am sorry to read your review, call us to return the parts that do not suit you :-) We do not boast about having incredible handles, it's even in the description, we have a re-manufacturing in progress to have strictly compliant ones, but it's taking time. In the next order, you may not have read, but the seals will not fit with these handles. Call us :)
A
Rating: 3 out of 5
I ordered over 300€ worth of goods, there is no assembly explanation, and on top of that they got the bumper attachment wrong.
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Response from vehicules-anciens.fr
I don't believe I spoke to you on the phone for a request for help or explanations, nor even for the mistake we made, which we would have of course rectified. We'll chalk that up to a lack of maturity and the stress of the trophy :-) safe travels to you and watch your fuel tank :-) :-)
A
Rating: 3 out of 5
Problem with a reference for a boot model, possibly my responsibility (for one too many) the welded spacers of the crossmember are not centered causing a misalignment of the plate. Well, I recommend a boot kit VA36011-1R
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A
Rating: 3 out of 5
You offer items for sale that are not available quickly. It's a shame because generally we want our parts for our vehicles quickly. Best regards.
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Response from vehicules-anciens.fr
Mehdi, you confirm an order with a delivery date of 15.01.18, announced on the site and then on your invoice. Indeed, this product is a reproduction of a part that no longer exists, of which we had a pre-series for sale and are now waiting for the complete series. Next time, read carefully before ordering, we have the honesty of transparency. At your service.
A
Rating: 3 out of 5
Colissimo does not notify of the package drop-off.
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A
Rating: 3 out of 5
No communication and a wrong part
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Response from vehicules-anciens.fr
Hello Giel, your message is a bit brief for me to understand. I don't believe I missed one of your messages, but if so, my apologies. See you soon. Martin.
A
Rating: 3 out of 5
Expensive delivery but fairly quick shipping. And the customer service, I am still waiting for a response to my email, it has been almost a week.
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Response from vehicules-anciens.fr
Hello Nicolas. Indeed, I am sorry, I completely forgot your email. I will resolve the issue quickly. Thank you for the immediate sanction, it's nice. For shipping costs, we apply the provider's rate, and the speed depends on their organization. Our apologies if that was not enough. Best wishes.
A
Rating: 3 out of 5
7 days between shipping and receipt at the destination, with several passes on the same package platform.... could do better.
Nothing to say about the product itself.
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Nothing to say about the product itself.
Response from vehicules-anciens.fr
Hello Yves, we are sorry for the postal issues on which we have little ability to act :-) you should have called us. Unfortunately, we won't be able to do much better, as the post is the only provider that still allows us a good overall reliability and an affordable price. We remain at your service, sincerely, Martin.
A
Rating: 3 out of 5
Fast delivery, but the package was damaged upon arrival.
One product is missing from the package and there is no order summary.
Very pleasant and accessible phone contact, waiting for the missing part.
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One product is missing from the package and there is no order summary.
Very pleasant and accessible phone contact, waiting for the missing part.
Response from vehicules-anciens.fr
Hello Vincent, we sincerely apologize for this issue with your order. As discussed with you over the phone, we will quickly do what is necessary to get everything back in order. See you soon on the road. At your service, Best regards, Martin.
A
Rating: 3 out of 5
this order has not been finalized.... it seems to me that it's because the rear bearing washers that are in this order are not available (re-manufacturing) so we will wait...
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Response from vehicules-anciens.fr
Hello :-) we thank you for your feedback. I have the impression that you would have liked to have part of the material earlier. In that case, send me a little email at [email protected] so we can find a solution upon my return from vacation :-) do you receive the ongoing re-manufacturing newsletters? See you very soon