1st order of 500g of worms: no worms, all dead or there were never any Call to customer service, free return of 500g of worms: 10 worms fighting a duel It's a shame at the price we pay for them Extremely disappointed I will not order from them again
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Morgane F.
Rating: 1 out of 5
following a purchase from 29/06/2025
The worms arrived dead.
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Florence M.
Rating: 1 out of 5
following a purchase from 25/06/2025
My worms arrived dead, I contacted them by email right away to report it and received no response
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Bénédicte C.
Rating: 1 out of 5
following a purchase from 13/04/2025
I have no "juice" and apparently no life in my worm compost installed 3 weeks ago. Is this normal? Thank you.
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pierre P.
Rating: 1 out of 5
following a purchase from 14/04/2025
Hello, I reported the next day when I received the worms, they were mostly already dead, I reported it in the order email, I have not received any response from you so far.
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Paul C.
Rating: 1 out of 5
following a purchase from 25/03/2025
Cardboard packaging very damaged, plastic bag ripped open
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Marie Claire A.
Rating: 1 out of 5
following a purchase from 26/03/2025
I found too few healthy worms in the 250g bag. My worm compost will struggle to start with so few worms.
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jerome D.
Rating: 1 out of 5
following a purchase from 26/08/2024
The worms were all dead on reception. Asphyxiated in the plastic bag?
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Maternelle L.
Rating: 1 out of 5
following a purchase from 03/03/2025
We received 50g of worms instead of the 500g ordered! Despite several emails and calls, no one has responded.
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CLEMENT L.
Rating: 1 out of 5
following a purchase from 02/03/2025
I discovered that the ordered worm composter comes from Australia.... How to ruin the efforts with the carbon footprint of the worm cafe? What is the logic of selling this product? It's less polluting not to order it and do nothing...
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CLARISSE D.
Rating: 1 out of 5
following a purchase from 07/03/2025
My order is not complete. I sent you an email without a response.
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Mary K.
Rating: 1 out of 5
following a purchase from 30/01/2025
I have not received my order! Not happy at all.
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Violaine C.
Rating: 1 out of 5
following a purchase from 17/11/2024
I still haven't received my order and I'm being asked for my opinion?
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Gwenael W.
Rating: 1 out of 5
following a purchase from 16/07/2024
I received a parcel containing barely 20 or 30g of worms for an order of 250g, so I bought potting soil... A scandal, and the Vers la Terre company has yet to give me a single explanation that makes any sense.
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Baudouin V.
Rating: 1 out of 5
following a purchase from 12/10/2024
The worms were mostly dead or in poor condition. I immediately put them in the composter when I received them.
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Gaëlle M.
Rating: 1 out of 5
following a purchase from 08/07/2024
The parcel took more than 15 days to arrive and the worms died after one or two weeks.
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Aurelien V.
Rating: 1 out of 5
following a purchase from 23/06/2024
5 months late, lack of e-mail communication.
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Arthur G.
Rating: 1 out of 5
following a purchase from 18/08/2024
Hello Quite disappointed because the bags were open and very dry ... hoping that the glasses will succeed in developing properly. Au plaisir
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Acheteur vérifié
Rating: 1 out of 5
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Acheteur vérifié
Rating: 1 out of 5
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Acheteur vérifié
Rating: 1 out of 5
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Acheteur vérifié
Rating: 1 out of 5
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Acheteur vérifié
Rating: 1 out of 5
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Acheteur vérifié
Rating: 1 out of 5
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Acheteur vérifié
Rating: 1 out of 5
I received a 30 euro package with no visible worms????
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Acheteur vérifié
Rating: 1 out of 5
Most of the worms arrived dead I'm very angry
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Acheteur vérifié
Rating: 1 out of 5
I ordered a kilo of worms and received 200grams.
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Acheteur vérifié
Rating: 1 out of 5
I live in Switzerland and ordered a vermicomposter in 2021 and my worm colony was decimated after the winter when I put it back outside. To order new worms this year I had to go through the Swiss Vers la Terre website, where prices are over 50% higher. However, there's no structure in Switzerland and the merchandise is shipped from France. My account was debited, the order didn't arrive and after numerous reminders, I should have received it a month later.
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Acheteur vérifié
Rating: 1 out of 5
in the purchase process indicated on the site, it was said that vers la terre would contact me to inform me of the delivery I was not contacted, the delivery was scheduled without notifying me on Thursday, then shifted to Friday ... all in a week of heat wave. I don't know if half the worms didn't die of exposure.
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Response from Vers la Terre
Hello, while tracking your package I see that 3 messages were sent to you, did you not get them? Maybe in spam? I'm available by phone to help you 04 67 31 75 23 Fanny for Vers La Terre after-sales service
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Acheteur vérifié
Rating: 1 out of 5
Notified in the morning for delivery by DPD in the afternoon. How to get organized when you're not around. Lacks a detailed guide to setting up the worm café lombri-composter.
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Response from Vers la Terre
Hello, you can find your downloadable user guide on your vermicomposter's page, but I'll also send it to you by e-mail. It's a pity you didn't tell us before your worms left, we could have included it... As for the delivery, it's true that the time was a bit tight, I'm sorry about that, but fortunately my colleague Lucile sent you an e-mail to let you know that the parcel had left. Fanny for Vers La Terre after-sales service
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Acheteur vérifié
Rating: 1 out of 5
I buy elsewhere which has enabled me to tell the difference ...apart from compost , no worms or only babies ...theft ....de l'escroquerie ...je parle en comparaison aux autres fournisseurs.... company to avoid
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Response from Vers la Terre
Hello, the whole team is very sorry about your negative comment... Why didn't you contact us if you weren't satisfied with your worms? We're available by phone or by e-mail at [email protected] Fanny for customer service
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Acheteur vérifié
Rating: 1 out of 5
I only received one of the two orders... and since then no news!
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Response from Vers la Terre
Hello, have you contacted our after-sales service? Could you send me an e-mail with your order number on [email protected] to do some research :) And Happy New Year, Fanny for after-sales service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/06/2021
Never any shipping info after one month still nothing received It's disappointing
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Response from Vers la Terre
Hello, I understand your disappointment but unfortunately the problem is with the transport company. I sent you an e-mail again this morning to give you an update on the delivery, did you receive it? I'm always available by phone or e-mail at [email protected]
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/05/2021
I can't evaluate a product I haven't received... and no reply to my email reporting this problem...
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Response from Vers la Terre
Hello, I'm sorry but we don't have any trace of your e-mail. What e-mail address did you use to contact us? My colleague Lucile informs me that she spoke to you on the phone to solve your problem, but if by any chance you still have a problem, don't hesitate to come back to us at [email protected] :)
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/04/2021
no delivery and no response from customer service
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Response from Vers la Terre
Hello, I thought my colleague had solved your problem... Please do not hesitate to contact me at [email protected]
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
the 14 kg parcel that was supposed to be delivered near my home was delivered to the other end of Paris. I couldn't pick it up because of the volume! I request a refund
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Response from Vers la Terre
I'm really sorry about this, I saw with my colleague a new planter is leaving today for delivery to your home directly. I hope the delivery goes better.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2018
I didn't receive the product, so I can't evaluate it.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2017
It wasn't delivered on time, so I cancelled the order.
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