Customer reviews of Vers la Terre

A

Acheteur vérifié

Rating: 5 out of 5

Published on 16/06/2021 à 14h55 following a purchase from 26/05/2021

satisfactory discovery

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 14/06/2021 à 14h35 following a purchase from 24/05/2021

Because of the heat, the greens had died. The Vers La Terre company sent me some, on a simple e-mail request. With many others, it would have been a struggle.

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 14/06/2021 à 14h03 following a purchase from 19/05/2021

I can't wait for the earthworms to do their job. All is well.

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 14/06/2021 à 06h27 following a purchase from 23/05/2021

It's very interesting to know how the earthworms are prepared for shipment, and it's really fun to follow their progress over the previous week.

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 14/06/2021 à 06h11 following a purchase from 23/05/2021

Open and attentive customer service, thank you!

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 13/06/2021 à 12h59 following a purchase from 22/05/2021

Simply perfect

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 12/06/2021 à 07h35 following a purchase from 22/05/2021

Ras

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 10/06/2021 à 14h47 following a purchase from 20/05/2021

The website said I'd be called before shipment, which wasn't the case, and the relay point mentioned at the time of purchase wasn't the right one, which caused several days' delay, even though we're talking about live goods... It wouldn't be so bad if it wasn't the second time this had happened to me, in 2 different cities.

Translated reviews

Response from Vers la Terre Published on 13/06/2021

Hello, I'm sorry to hear about your delivery problems, but your parcel was sent to the address you chose when you placed your order. In fact it's a problem with the carrier, your parcel centre having refused the parcel, they had to drop it off at another parcel centre. You should still have been informed, so I'm passing this on to the transport company!

A

Acheteur vérifié

Rating: 5 out of 5

Published on 09/06/2021 à 07h52 following a purchase from 19/05/2021

Perfect delivery, healthy worms. The round starter pack is perfect for my eco worm vermicomposter. Delighted with my purchase!

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 08/06/2021 à 19h20 following a purchase from 18/05/2021

all good

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 08/06/2021 à 17h05 following a purchase from 18/05/2021

dreadful delivery requiring at least 10 confirmation emails for THEIR change of delivery day. As it's for French friends, I'm sorry but it's prohibitive. They were stuck at home for 2 whole days! Impossible to repeat.

Translated reviews

Response from Vers la Terre Published on 13/06/2021

Hello, I completely understand your dissatisfaction and please believe that we are doing our utmost to limit these delivery problems. That's why we advise our customers to use parcel relays so they don't get stuck waiting for a parcel. Lombric'alement, Fanny for customer service

A

Acheteur vérifié

Rating: 5 out of 5

Published on 08/06/2021 à 10h53 following a purchase from 17/05/2021

very powerful vermicompost tea!! very good product : )

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 08/06/2021 à 07h28 following a purchase from 18/05/2021

super! order received very quickly

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 06/06/2021 à 19h50 following a purchase from 16/05/2021

No problem, the worms are very happy!

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 06/06/2021 à 18h18 following a purchase from 15/05/2021

I'm very happy with my item and can't wait to see how it turns out over time. On the other hand, I was a bit disappointed by the customer service: no news for 2 weeks, I had to send 2 e-mails to receive a reply telling me that the order was late. But I guess it was an exceptional situation, which doesn't mean it will always be like this :-)

Translated reviews

Response from Vers la Terre Published on 07/06/2021

Hello, thank you for your understanding, it is true that sometimes we are a little rushed :)

A

Acheteur vérifié

Rating: 5 out of 5

Published on 06/06/2021 à 17h26 following a purchase from 16/05/2021

Great as described

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 05/06/2021 à 17h25 following a purchase from 15/05/2021

Very good

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 04/06/2021 à 01h28 following a purchase from 13/05/2021

High shipping costs compared to other mail-order sites.

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 03/06/2021 à 11h28 following a purchase from 13/05/2021

Too bad it's not home delivered... otherwise I recommend.excellent product.

Translated reviews

Response from Vers la Terre Published on 04/06/2021

Hello, did you have a problem placing your order? Normally you always have the choice of home delivery or parcel delivery. If you have any problems, please contact us at [email protected].

A

Acheteur vérifié

Rating: 5 out of 5

Published on 02/06/2021 à 15h44 following a purchase from 11/05/2021

Very good

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 01/06/2021 à 16h21 following a purchase from 09/05/2021

Nothing to say!

Translated reviews

A

Acheteur vérifié

Rating: 1 out of 5

Published on 31/05/2021 à 06h56 following a purchase from 10/05/2021

I can't evaluate a product I haven't received... and no reply to my email reporting this problem...

Translated reviews

Response from Vers la Terre Published on 01/06/2021

Hello, I'm sorry but we don't have any trace of your e-mail. What e-mail address did you use to contact us? My colleague Lucile informs me that she spoke to you on the phone to solve your problem, but if by any chance you still have a problem, don't hesitate to come back to us at [email protected] :)

A

Acheteur vérifié

Rating: 4 out of 5

Published on 30/05/2021 à 15h10 following a purchase from 09/05/2021

Good product, but I'm still waiting for a response from customer service following a problem with payment in instalments.

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 28/05/2021 à 11h05 following a purchase from 07/05/2021

It's too soon to know that materials don't decompose very quickly...

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 21/05/2021 à 16h02 following a purchase from 29/04/2021

Very professional

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 20/05/2021 à 07h54 following a purchase from 29/04/2021

Hello, I am satisfied for the moment but I have a doubt about the true capacity of the vermicomposter for a family of 4-6 people as indicated on the ad. I'm already on the 2 nd tray and I have the impression that I'll soon have filled all three trays without the glasses having processed all the compost I give them. Is this normal?

Translated reviews

Response from Vers la Terre Published on 21/05/2021

Hello, it's true that for 4 to 6 people, if you're a vegetarian eater, you'll probably need to add 1 or 2 work trays. Don't hesitate to contact me via [email protected] to discuss :)

A

Acheteur vérifié

Rating: 5 out of 5

Published on 19/05/2021 à 17h35 following a purchase from 03/04/2021

Nothing to add

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 19/05/2021 à 16h35 following a purchase from 27/04/2021

I received my second order. This is the site I trust the most.

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 17/05/2021 à 14h27 following a purchase from 26/04/2021

Nothing to report, delivery as planned of a package with additional hemp mats for the coming months, our earthworms are in great shape!

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 17/05/2021 à 07h11 following a purchase from 26/04/2021

very well

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 17/05/2021 à 04h38 following a purchase from 25/04/2021

Super packed

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 16/05/2021 à 19h09 following a purchase from 25/04/2021

A great idea to actively participate in the well-being of the earth. Product as described.

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 16/05/2021 à 16h56 following a purchase from 25/04/2021

Nothing to say. Product conforms and delivery followed.

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 14/05/2021 à 14h02 following a purchase from 23/04/2021

A little long for the delivery, for the rest everything is perfect.

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 14/05/2021 à 05h12 following a purchase from 23/04/2021

CLEAR

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 13/05/2021 à 06h17 following a purchase from 22/04/2021

perfect thank you

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 12/05/2021 à 13h41 following a purchase from 20/04/2021

Really happy with the product! Easy to use. Top delivery!

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 11/05/2021 à 13h19 following a purchase from 19/04/2021

CLEAR

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 11/05/2021 à 10h55 following a purchase from 20/04/2021

very good, order conforms

Translated reviews

A

Acheteur vérifié

Rating: 5 out of 5

Published on 08/05/2021 à 04h50 following a purchase from 17/04/2021

Correct packaging, fast and reliable delivery, nothing to say except thank you!

Translated reviews