Customer reviews of Vers la Terre

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Easy ordering, reliable delivery information

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My initial order for free training was not taken into account. When I placed my 2nd order, it could not be found and I had to provide the invoice. The e-mail exchange was laborious and cost me precious time to manage the vermicomposter in the best possible conditions. What's more, in the 250g bag of worms I received, there were only about twenty of them, the rest of the volume being the "substrate" that surrounded them. As a result, no matter how hard these discreet helpers try, they are unable to transform the peelings I place in their bin, albeit in minute quantities, due to their insufficient numbers. My order arrived relatively promptly, but I found the parcel behind the (open) gate of my terrace, without having been informed of its arrival, even though I was at home and my very visible doorbell was working. On the other hand, I appreciated the various instructions on your site on how to use the vermicomposter. They are very useful for beginners (which I am), even if they are incomplete. Hence the great usefulness of the training, which is welcome and, what's more, offered. Thank you for this initiative. I'd like to point out that once I'd made contact with Océane, your trainer, I got answers to my most pressing questions, while waiting for the training. I thank her for her availability and the pertinence of her answers.

The vermicomposter is easy to use, and the customer service team is always on hand to answer questions at the start-up and even afterwards. I can't recommend it highly enough.

Delivery ok good packaging serious product

Product quality Website efficiency

just as I expected. Thank you

The products are of excellent quality. Delivery is fast and impeccable. The little worms I bought from VERS la TERRE a few years ago, along with my vermicomposter, are still in great shape. I continue to buy from them without any problems: mattresses and granules for my worms, oyas, etc... I've never been disappointed.

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Rapidite

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Very few worms in the envelope.

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No response from an active member

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500g of worms mailed to you on Tuesday and no news from either you or the carrier until Saturday, when I was reminded that I had a parcel to pick up, but no one had warned me, and I later learned (following a late update of the information on my account) that the parcel had arrived at its destination on Wednesday (the day after it was sent). The bottom line: I've almost no live worms left?

shipping quality and respect for the parcel

The site is clear, well supplied and the purchase went smoothly. The prices are reasonable and the products met my expectations.

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I received a 30 euro package with no visible worms????

What I particularly liked was: Product Quality: The vermicomposter is well designed, sturdy, and seems to be made of quality materials. This gives me confidence in its durability. Ease of Use: The instructions were clear, and I found it easy to set up and start composting my organic waste. Efficiency: I was impressed by how quickly the worms began to break down the waste, producing nutrient-rich compost for my plants. Customer Service: I also had a positive experience with Vers la Terre's customer service, which was responsive and helpful when I had questions. In terms of what could be improved, perhaps you could consider offering additional resources or user guides, including how to maximize the efficiency of the vermicomposter and best composting practices. This could be helpful for people new to composting. Overall, I am very pleased with my purchase and thank you for your excellent product and service. Best regards

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Most of the worms arrived dead I'm very angry

In fact, very few worms are supplied

Always ready to listen if you have a question.

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Fast delivery and good quality felt discs, I'll install them later.

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The suggestion of a zoom meeting to explain everything is really nice, as is the starter kit with the earthworms, which have become accustomed to their new environment.

Great product. Delivery on time, product well packaged and compliant.

Fast delivery! Everything is perfect!

I found that there was a lot of litter but few worms. These were very much alive but small in size.