Customer reviews of Vers la Terre

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
5 1 381 82% 4 179 11% 3 57 3% 2 23 1% 1 34 2%

Reviews 1, 2, 3 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/10/2020
Perfect
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/10/2020
The delivery was delayed several times, leaving me stranded for several afternoons in a row for nothing; and the parcel had been badly damaged by the journey, with several parts broken, further delaying the installation of the vermicomposter. Parts were promptly returned to me, but no commercial gesture was made.
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Response from Vers la Terre
We thought that sending back new parts would be sufficient. I'll pass on your comment to my superior.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/10/2020
Nothing to say, easy to install and start up. They're doing well (the worms) and seem very happy. No liquid yet (2 weeks so far).
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/10/2020
Top transaction. I phoned customer service before my purchase and received an exceptionally friendly welcome. I was able to decide on the model that best suited my family, and I also received lots of advice on how to set up and use the city worm. I thought delivery would take 3 weeks... the parcel arrived 4 days after ordering. Thank you
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Response from Vers la Terre
Thank you for your confidence :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/10/2020
Unless I'm mistaken, delivery against signature is compulsory. I would have liked to have had another less restrictive option. I missed 2 deliveries, one when I was taking my children to school, the other when I was on the phone with my employer. The letterbox/hall delivery option would be appreciated.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/10/2020
Really happy with my cityworms, and delighted with the support on the Vers La Terre FB page! I 100% recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/10/2020
Product delivered as ordered, fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/10/2020
Very good order and very good product!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/10/2020
This is new to me. I already lost all the clothes once. So, 2nd experience. To be continued...
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Response from Vers la Terre
fingers crossed then :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/10/2020
I am completely satisfied with the site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/10/2020
Error on garden box received... Immediate return of the good one but broken lid... New one returned in good condition... Despite these problems, I'm satisfied with the customer service response and the product I received!
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Response from Vers la Terre
I'm repeating myself but we won't hold it against you :) Sorry again, happy gardening.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/10/2020
Easy ordering; very fast delivery; product delivered and installed straight away, making my little boarders very happy! Thank you for them :-) Take care and good luck
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/10/2020
Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/10/2020
Nickel
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/10/2020
Excellent service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/10/2020
Very satisfied
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/10/2020
Delivery received promptly, and packaging perfectly adapted to the new inhabitants of my compost ;)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/10/2020
Very fast and trouble-free!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/10/2020
Very good! I received what I wanted, it was perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/10/2020
No problem ordering, thank you.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/10/2020
satisfied!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/10/2020
Perfect as always - top delivery and Eco-responsible items too. I love it and highly recommend it!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/10/2020
Delivery much faster and on time than usual. Worm density a little low, but not problematic.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/10/2020
Perfect! Fast delivery, compliant product and careful packaging. I recommend it!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/10/2020
Perfect...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/10/2020
Vers la Terre always on top! The company offers an excellent home vermicomposting solution.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/10/2020
CLEAR
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/10/2020
Super fast delivery, nothing to say!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/10/2020
very fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/10/2020
Very good product. Our family of worms are doing very well and are very active after a 15-day start-up period. They are indoors in a laundry room and the smell is not at all unpleasant (undergrowth).
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/10/2020
Composter and worms received promptly after ordering. A small piece of plastic from one part of the composter broke during transport, but it doesn't interfere with use, it's not a structuring element. We've been feeding the composter for 3 weeks now and it's going very well, and the worms seem happy too :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/10/2020
Everything went perfectly. Now my little earthworms are feasting on my household waste.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/10/2020
Everything was just as I expected, and the worms had a great ride!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/10/2020
Thank you !!!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/10/2020
super nothing to say
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/10/2020
Optimal customer service, on-time delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/10/2020
Top
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/10/2020
Very happy with the product, the worms seem to have adapted well to their new home...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/10/2020
Attentive listening and good advice over the phone. A useful order, in line with the request. Why do I have to add another 216 characters? Yadda yadda yadda Yours sincerely,
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/10/2020
Very satisfied!
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