Customer reviews of Vers la Terre

Site not very clear for the orders, the KIT starting in fact for me meant that one starts thus to have EVERYTHING but it was not the case, moreover the times of preparation of the orders are ultra long and delivery super expensive for not even receiving in 24/48h as written on the site at the time of the order, delivery country selected and the after-sales service is really slow, I get a reply 3 days later when I've managed to manage on my own despite having read and reread the manual. I still don't know when or how I'm supposed to manage the extra bins and the storage plate. I really regret my purchase, especially as these are worms from a species where we don't know how to put ALL our green rubbish, so in the end I still have a green garbage can at home that generates maggots (from fruit flies) because I don't know how to put even the smallest piece of bread in it, all the vegetable waste such as onion skins, etc. will never replace good old garden compost, and worm conditioning sucks, because if I don't cut the plastic into lots of pieces to "rinse" them, I'm throwing lots of worms into the garbage can the plastic bag for packaging the worms breaks the whole image of naturalness, reusability, a box would have been better, so that I could reuse it to harvest the compost afterwards I don't recommend it at all, and I don't intend to sponsor people.

I think I had indicated a different relay point from the one used. I've adapted, but it would be good to make a note of the relay point when the parcel leaves your home. Finally, I did receive the earthworms, but unfortunately they all died within a few days of installation. I think I made a mistake.

The earthworms were in short supply and very small. I do not recommend this site.

8-day delay between worm order and receipt, which may have resulted in the low number of worms received. Ordered 250 g of worms. I didn't weigh them, but very few were counted.

By our no information about order processing. No parcel tracking. I had to call again to be kept informed. I also asked for a training video on how to start up the vermicomposter and was told there was none. This smacks of "training" to sell products rather than to inform customers. Processing this order does not commit me to returning to the site. It's up to you

Order placed in the first half of April and no news since. Had to jump through hoops to be told they were waiting for a delivery but no further info since .... If customer follow-up improves, I'll change my opinion, but for the moment I think it's generous ... It's understandable if the seller takes the trouble to warn of delays ... But here nothing at all with no delivery date to boot ... Non-existent customer follow-up...

They're out of stock on their flagship product, the City Worms worm composter. In itself, this isn't a problem. It would just be nice to warn the customer who, after a month, is fed up and picks up the phone. The explanation is given, no worries for me, but it's a shame not to know how to warn.

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Hello , I received my order on time , logistically it went well but in my 2 bags of 500 grams , there were maximum 50 earthworms , frankly I bought 2 bags of shavings . A commercial gesture was to be made, but I have not been contacted, nothing. Without repair, I'll look for earthworms in Bourges, which I hear is very good. It's not too late, I'm waiting to be contacted. Yours sincerely Philippe et Corinne Houdré, 44 rue des prés-bas 45110 Châteauneuf Sur Loire. Tel: 0619353838 / 0238589927.

I ordered 250g of composting earthworms from their website. I received a total of 6 earthworms, which I find quite expensive for the price... I asked for a commercial gesture but got no answer. I suspected that I wasn't going to receive the 250g, but to receive 6 ... I give it 2 stars, because the delivery was still quick.

I received 8 batches of worms, very well packaged in an aerated litter box. On the other hand, I had asked for delivery 3 weeks after my order and this was not respected. So the worms spent 3 weeks in the fridge at 6°C and after a gentle awakening in the cellar and then at room temperature, they were active enough to start the vermicomposters. Thank you for this quality delivery!

not a lot of earthworms on it, but I hope it will be ok.

Set the right glass weight

My initial order for free training was not taken into account. When I placed my 2nd order, it could not be found and I had to provide the invoice. The e-mail exchange was laborious and cost me precious time to manage the vermicomposter in the best possible conditions. What's more, in the 250g bag of worms I received, there were only about twenty of them, the rest of the volume being the "substrate" that surrounded them. As a result, no matter how hard these discreet helpers try, they are unable to transform the peelings I place in their bin, albeit in minute quantities, due to their insufficient numbers. My order arrived relatively promptly, but I found the parcel behind the (open) gate of my terrace, without having been informed of its arrival, even though I was at home and my very visible doorbell was working. On the other hand, I appreciated the various instructions on your site on how to use the vermicomposter. They are very useful for beginners (which I am), even if they are incomplete. Hence the great usefulness of the training, which is welcome and, what's more, offered. Thank you for this initiative. I'd like to point out that once I'd made contact with Océane, your trainer, I got answers to my most pressing questions, while waiting for the training. I thank her for her availability and the pertinence of her answers.

Very few worms in the envelope.

No response from an active member

500g of worms mailed to you on Tuesday and no news from either you or the carrier until Saturday, when I was reminded that I had a parcel to pick up, but no one had warned me, and I later learned (following a late update of the information on my account) that the parcel had arrived at its destination on Wednesday (the day after it was sent). The bottom line: I've almost no live worms left?

I received a 30 euro package with no visible worms????

Most of the worms arrived dead I'm very angry

In fact, very few worms are supplied

I found that there was a lot of litter but few worms. These were very much alive but small in size.

When I received my vermicomposter, there were no worms. Perhaps they died on the way to Switzerland? To avoid this risk again, I bought worms in Switzerland and had them delivered within 24 hours: they were all very much alive!

I love your products, but I really broke out in a cold sweat over the delivery of the worms. As they're alive, I was much more stressed than if they'd been an object. I wondered if they were going to arrive, because there was too much delay between the internet order and the processing of my order, which was only taken into account after two email reminders from me (apparently, it had got lost). Secondly, I wasn't given the delivery dates, and as I travel a lot, this was a problem: I wasn't there when the first delivery arrived. I had to call several times, get an answering machine, and finally figure out on my own how to reschedule directly with the delivery person. In short, it's really putting the brakes on another purchase......when your offer is so interesting. too bad! I'd also like it to be possible to have lower delivery charges for orders of small products (like humidification blankets).....

We received the worms 15 days after ordering as there were public holidays and therefore no shipment, but this was not specified when the order was placed.

I had paid a supplement to receive the parcel at home in 48h, I received it 6 days later in a relay parcel whose address had not been given to me... It's a pity because the vers la terre team is full of good will and my parcel was very good.

Better visibility of delivery times

Hello I ordered worms in early November, I sent you an email to have news on my order to date no response

high prices

Lid received broken sent mail on their site and no response to date .too bad otherwise well designed item . I had ordered mats that were added to the inside of the impostor earthworm, I guess that's why the lid broke inside.

Compared with the last orders, the delivery contained very few worms, but mostly tiny ones. The last orders had large green ones and small ones. It was a mixture. This time it was all tiny worms, so small I thought there weren't any. But when I put on my glasses I saw a few. Really disappointed with this order.

I ordered a kilo of worms and received 200grams.

Using a vermicomposter takes a lot of time and attention, and I think you have to be highly motivated to persevere. Handling and storage are difficult when you live in an apartment. I have a very small balcony where it's too cold in winter and too hot in summer. At the moment, I've put the vermicomposter in the cellar. The worms are very active and produce a lot of compost.

for the order you asked for an identifier without specifying which one, it took me several e-mails to get an answer. i almost gave up

I live in Switzerland and ordered a vermicomposter in 2021 and my worm colony was decimated after the winter when I put it back outside. To order new worms this year I had to go through the Swiss Vers la Terre website, where prices are over 50% higher. However, there's no structure in Switzerland and the merchandise is shipped from France. My account was debited, the order didn't arrive and after numerous reminders, I should have received it a month later.

Package arrived in VERY poor condition!

Hello, the order tracking info is missing, so we have no idea where it is' Apart from that, the delivery is as ordered.

in the purchase process indicated on the site, it was said that vers la terre would contact me to inform me of the delivery I was not contacted, the delivery was scheduled without notifying me on Thursday, then shifted to Friday ... all in a week of heat wave. I don't know if half the worms didn't die of exposure.

No tracking of the parcel, I only knew that it had been sent, no way of tracking it afterwards, I went to the relay point at random to pick it up. The booklet I was hoping for, with advice on how to get my vermicomposter up and running again, was not what I had hoped for, only a very brief flyer.

Notified in the morning for delivery by DPD in the afternoon. How to get organized when you're not around. Lacks a detailed guide to setting up the worm café lombri-composter.