First of all, an introduction to city worms by Océane. Then, the answers to my questions. Now entering its 3rd week, it seemed to me at first that there were very few worms. Finally, I decided to add more worms and now, when I lift the mattress, I can see them alive and well. As for delivery, I received it very quickly.
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Rating: 4 out of 5
Appreciated the live video yesterday and the amount of information passed on to optimize one's vermicomposter. Oceane is very comfortable with the subject and has a dynamic Facebook page.
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Response from Vers la Terre
Hi, thanks for your feedback, I'll pass it on to Océane :) Fanny for Vers la Terre
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
A fine French company, alive and in harmony with the earth
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Response from Vers la Terre
Hello, thank you for your review, I'll pass it on to the whole team :) :) Fanny for Vers La Terre
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Rating: 5 out of 5
Hello, the delivery was perfect and on time. There was just one thing missing from the parcel and the after-sales service was quick to repair the gluing error.
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Rating: 5 out of 5
Speed
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Rating: 5 out of 5
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Rating: 4 out of 5
A little difficult to obtain a change of delivery date by e-mail, but delivery made and secure.
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
Everything you offer on the site: suitable even if you live in the city on the 7th floor! That's great! The speed of dispatch and the packaging of the products .... match your ideas. Well done (and thanks for my earthworms, they love it!).
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Rating: 5 out of 5
Fast delivery.
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 1 out of 5
in the purchase process indicated on the site, it was said that vers la terre would contact me to inform me of the delivery I was not contacted, the delivery was scheduled without notifying me on Thursday, then shifted to Friday ... all in a week of heat wave. I don't know if half the worms didn't die of exposure.
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Response from Vers la Terre
Hello, while tracking your package I see that 3 messages were sent to you, did you not get them? Maybe in spam? I'm available by phone to help you 04 67 31 75 23 Fanny for Vers La Terre after-sales service
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
Perfect and delivered on time
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
Despite the fact that the dealer was closed for 5 days, I got the parcel back with the worms in perfect condition. Thank you again.
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Rating: 5 out of 5
Nickel packaging, perfect product, a small problem with the delivery which was to be made by appointment and I was told the date and time by SMS.
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Rating: 5 out of 5
As ordered, reusable packaging
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Rating: 5 out of 5
great customer service, shipments are always well cared for and on time! perfect!
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
Product description in line with my expectations. Fast delivery, solid packaging. Proposal to send to a relay.
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Rating: 5 out of 5
Your good ideas, the speed of shipment and the good workmanship of the equipment.
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Rating: 5 out of 5
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Rating: 5 out of 5
Fast, efficient order tracking
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Rating: 5 out of 5
Great service and thanks to Océane for all her good advice!
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Rating: 5 out of 5
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Rating: 5 out of 5
Great product. Fully recommend.
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Rating: 5 out of 5
Maybe more trays
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Rating: 4 out of 5
Thank you for the fast delivery.
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
Welcome, service, deadlines, everything went very well.
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Rating: 1 out of 5
Notified in the morning for delivery by DPD in the afternoon. How to get organized when you're not around. Lacks a detailed guide to setting up the worm café lombri-composter.
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Response from Vers la Terre
Hello, you can find your downloadable user guide on your vermicomposter's page, but I'll also send it to you by e-mail. It's a pity you didn't tell us before your worms left, we could have included it... As for the delivery, it's true that the time was a bit tight, I'm sorry about that, but fortunately my colleague Lucile sent you an e-mail to let you know that the parcel had left. Fanny for Vers La Terre after-sales service
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