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Rating: 5 out of 5
Compliant shipment to produce vermicompost for our community garden
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Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
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Rating: 5 out of 5
The free training course is a great way to get started!
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The advice generously given over the phone. The installation was very simple and well documented in the little booklet supplied with the vermicomposter. The pleasure of knowing that I'll soon have a good natural fertilizer. And also the impatient wait to see the first drops of "worm tea" fall. In short, an almost childlike joy.
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Availability, authenticity, very human contact.
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A typing error on my part in the delivery address meant that the parcel had to go back to square one, and it was graciously returned. Thank you so much!
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Rating: 4 out of 5
Satisfied with the product itself, and with the information provided for immediate start-up. On the other hand, I feel that there's a lack of information on how the first weeks/first months will unfold. There are many Youtube videos on this subject, but there's also a lot of conflicting information in the various videos, and the only information passed on by verslaterre is "don't want to go too fast" or "don't spoil the worms too much", which isn't very helpful. Even on the forum, it's not very explicit. What does "too much" mean? While the verslaterre teams must have accumulated an enormous amount of knowledge on the subject, it's a real shame not to pass this on to the people who buy the product, through a video for example. At the moment, 3 weeks after installing the vermicomposter, I feel as if I've got off on the wrong foot, and I'm in the process of starting all over again by following a home-made tutorial I found on youtube, but still with major doubts.
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Response from Vers la Terre
Hello, don't forget that we're available by e-mail, [email protected], or by phone, and that we also offer free training in worm composting: https://verslaterre.com/produit/formation-zoom/ Fanny for Vers La Terre's after-sales service.
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I am satisfied with the product. After 1 day, the worms were fine
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Ordered on 30/12/21 and delivered by relay on 05/01/22. I didn't feel that there were many worms in the bags of soil, but there certainly were.
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Easy contact with the team, the worm composter was as described and the delivery was very fast! I'm delighted with my new little residents :-)
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Careful delivery, very useful products.
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I placed an order on December 10th. To this day, I still haven't received anything. I sent an email 2 days ago to find out more and I haven't heard anything back Dominique Le Calvez
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Response from Vers la Terre
Hello, I'm sorry but I couldn't find your e-mail, to which address did you send it? However, I was able to find your order and it's leaving today! A delay of a few cents had put it aside... Fanny for customer service
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Rating: 5 out of 5
Speed of delivery. But above all, the spirit of the site and the values it represents.
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easy telephone contact, appropriate responses, prompt and careful dispatch: in short, total satisfaction.
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Earthworms :-)
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Product quality. Top-notch after-sales service following a problem with one of the bins.
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I only received one of the two orders... and since then no news!
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Response from Vers la Terre
Hello, have you contacted our after-sales service? Could you send me an e-mail with your order number on [email protected] to do some research :) And Happy New Year, Fanny for after-sales service
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Rating: 5 out of 5
Good presentation Thanks for the presentation on how to deal with worms, and for Océane's availability.
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Rating: 5 out of 5
On-time delivery and quality products. I recommend this site!
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Rating: 4 out of 5
Answering the e-mails we send you (questions about commissioning) would be appreciated.
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Rating: 5 out of 5
Very good quality worm bin, fast delivery. The worms are doing very well. However, for a family of 3 that eats a lot of fresh vegetables and fruit, the city worms quickly became too small and we had to buy an extra tier, which makes us wonder if we need one more. So consider your consumption carefully before buying.
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responsiveness and order tracking, satisfactory packaging, fast delivery (48h)
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I like the concept, the simplicity of use. Now I hope my glasses will start working. Thanks again.
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Rating: 4 out of 5
A little extra would be to let us know when the parcel has been sent so that we can pick it up at the relay point.
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