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Rating: 4 out of 5
Delays a bit long ? Shipping box damaged. Contents in order.
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Customer reviews of Vers la Terre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 674 published reviews
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
For now, I've prepared my bin and I'll see what happens to my compost. I'll come back to you if I have any problems.
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Rating: 4 out of 5
complete satisfaction
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Rating: 4 out of 5
Very good: order tracking and adherence to deadlines Needs improvement: unjustified price
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Rating: 2 out of 5
Hello I ordered worms in early November, I sent you an email to have news on my order to date no response
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Rating: 4 out of 5
The packaging was perfect; I had a question during assembly, and the person I spoke to on the phone was very friendly and efficient. Could do better: - warn me of the weight of the package. I didn't realize it, and went to my parcel collection point, a 10-minute walk away, as usual, only to realize that I couldn't carry the parcel that far, go home and come back by car. - I placed my order during the day on Sunday. Early Tuesday morning, I sent an e-mail asking to cancel an accessory. Late Tuesday afternoon, they told me that my order had been prepared and shipped (with the item I no longer wanted, with no particular excuse). Perhaps wrongly, but it gave me the impression that they had rushed to prepare the order so as not to have to take the cancellation into account.
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Rating: 4 out of 5
packaging consistent with the size of the order (no loss of space) but rather long lead time
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Rating: 4 out of 5
Delivery not received at home and not on the day announced but the day before. However, someone was present on the day of delivery -> the deliveryman could have called Ok: Delivery received quickly - fragile products very well packed. - I had to pick up my parcel at the relay point (well organized + luckily it was a light parcel).
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Rating: 2 out of 5
Lid received broken sent mail on their site and no response to date .too bad otherwise well designed item . I had ordered mats that were added to the inside of the impostor earthworm, I guess that's why the lid broke inside.
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Rating: 4 out of 5
Improve site ergonomics and advice pages
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Rating: 4 out of 5
the shipment was perfect but I received no instructions on how to keep these worms healthy. For the moment, I'm using all the kitchen waste and dead leaves, stirring the whole thing up from time to time.
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Rating: 2 out of 5
Compared with the last orders, the delivery contained very few worms, but mostly tiny ones. The last orders had large green ones and small ones. It was a mixture. This time it was all tiny worms, so small I thought there weren't any. But when I put on my glasses I saw a few. Really disappointed with this order.
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Rating: 4 out of 5
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Rating: 4 out of 5
Excellent concept, a lot of things well thought out, it's been 4 years since we adopted our vermicompost (thanks to the Mairie de Paris which provides them) and we're delighted with it! It's in the cellar next to our bicycles because there's no room in the kitchen, and we go downstairs to make the contributions as soon as we need to move, it's easy! The reduction in the volume of our household waste garbage can is impressive, and our plants and those of our neighbors love the fertilizer - it's great! The only downside is that leaks in the neighboring pipes have introduced butterfly flies into the cellars, which have found the compost and multiplied! The only alternative we came up with, after many attempts at cleaning, was to empty the bins completely, create a frame/box out of winter fleece to isolate the compost from the flies while letting it breathe, and re-install the worms! No more worries since, everything's running smoothly!
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Rating: 4 out of 5
quality products Always compliant and respectful of nature.
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Rating: 1 out of 5
I ordered a kilo of worms and received 200grams.
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Rating: 4 out of 5
Top service, fast shipping and quality products. One star less for the amount limit before free shipping, which I find a little high :-)
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Rating: 4 out of 5
This review request came too soon. I didn't have time to test the product. Here are the strong points. 1°) shipped very quickly 2°) remarkable packaging with frozen pouch to keep an ideal temperature for the worms. Now I just have to see what it does in my composting worm bin. To be continued...
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Rating: 4 out of 5
The carpets look good but smell very strong
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Rating: 4 out of 5
You were able to react quickly to a supply problem by phoning me. I appreciate the gesture. I didn't quite understand the access to Zoom training...
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Rating: 1 out of 5
I live in Switzerland and ordered a vermicomposter in 2021 and my worm colony was decimated after the winter when I put it back outside. To order new worms this year I had to go through the Swiss Vers la Terre website, where prices are over 50% higher. However, there's no structure in Switzerland and the merchandise is shipped from France. My account was debited, the order didn't arrive and after numerous reminders, I should have received it a month later.
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Rating: 4 out of 5
Appreciated the live video yesterday and the amount of information passed on to optimize one's vermicomposter. Oceane is very comfortable with the subject and has a dynamic Facebook page.
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Response from Vers la Terre
Hi, thanks for your feedback, I'll pass it on to Océane :) Fanny for Vers la Terre
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Rating: 4 out of 5
A little difficult to obtain a change of delivery date by e-mail, but delivery made and secure.
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Rating: 1 out of 5
in the purchase process indicated on the site, it was said that vers la terre would contact me to inform me of the delivery I was not contacted, the delivery was scheduled without notifying me on Thursday, then shifted to Friday ... all in a week of heat wave. I don't know if half the worms didn't die of exposure.
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Response from Vers la Terre
Hello, while tracking your package I see that 3 messages were sent to you, did you not get them? Maybe in spam? I'm available by phone to help you 04 67 31 75 23 Fanny for Vers La Terre after-sales service
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Rating: 4 out of 5
Thank you for the fast delivery.
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Rating: 1 out of 5
Notified in the morning for delivery by DPD in the afternoon. How to get organized when you're not around. Lacks a detailed guide to setting up the worm café lombri-composter.
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Response from Vers la Terre
Hello, you can find your downloadable user guide on your vermicomposter's page, but I'll also send it to you by e-mail. It's a pity you didn't tell us before your worms left, we could have included it... As for the delivery, it's true that the time was a bit tight, I'm sorry about that, but fortunately my colleague Lucile sent you an e-mail to let you know that the parcel had left. Fanny for Vers La Terre after-sales service
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Rating: 4 out of 5
The carrier warns of the delivery day the day before, then cancels and finally does not respect the customer's new choice by delivering (without warning) to a relay point....Bof.....on your products very well.
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