Too bad it's not possible to deliver to Switzerland. Many thanks to customer service for their help.
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Response from Vers la Terre
We do everything we can to deliver to Switzerland, but customs can be quite procedural :)
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
There was a transport problem, the bell of the planter was cracked. Very friendly and efficient customer service. I received a new bell a few days later and am very happy with my purchase.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
Good reception, finally setting up my worm compost bin :).
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Response from Vers la Terre
Good installation :)
N
Nicole W.
Rating: 4 out of 5
following a purchase from 17/12/2020
Es wäre Schön, wen eine deutsche Erklärung dabei gelegen hätte.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Compacto arrived on time and in good condition. Product conforms to our expectations. No sooner unpacked than successfully tested.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Top equipment. Communication with "Vers la terre" also top. On the other hand, a deplorable delivery time (which is not Vers la terre's fault). Ordered on a Monday, the vermicompost arrived the following Tuesday, i.e. 9 days later !!!!! the tray was broken at 2 hooks.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Very good for the worms, but not so good delivery by DHL 2-3 days after the scheduled date.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
CLEAR
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
short
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
I'm not happy with the packaging of my parcel: the packing tape was stuck directly onto the humification mat. As a result, when I tried to remove the tape, even if I was careful, I tore off part of the mattress. Really not great! I'm really disappointed. Sincerely, Thomas Brouard.
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Response from Vers la Terre
I'm very surprised by your opinion, in fact we use as little tape as possible, especially not inside packages in your case, perhaps your package has been repackaged by our carrier. Please contact us.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
The delivery was delayed due to the large number of parcels waiting on the platforms and we had to phone several times to find out what was going on, as the carrier was ... overwhelmed.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
The carrier did not inform us of the arrival of the product at the relay. Fortunately, Verslaterre was able to check and confirm the availability of the parcel.
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Response from Vers la Terre
That's what we're here for :)
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
very satisfied with the kajos!!!
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A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
the 14 kg parcel that was supposed to be delivered near my home was delivered to the other end of Paris. I couldn't pick it up because of the volume! I request a refund
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Response from Vers la Terre
I'm really sorry about this, I saw with my colleague a new planter is leaving today for delivery to your home directly. I hope the delivery goes better.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Very good service.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
No
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/11/2020
Good app ordered arrived very good item for our friend worms
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/11/2020
At the top!
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2020
Fine
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
I received my order after 4 postponements. Worried about finding earthworms in bad condition. But in the end all went well for them.
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Response from Vers la Terre
Hi Claudine, I'm sorry for all the postponements but fortunately everything turned out fine :)
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
I am very satisfied with my worm cafe. Transport and delivery were very complicated.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/11/2020
short
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/10/2020
Order of vita plus 2kg minimum On arrival I see that it's in the form of 2x 1kg I would have liked to have been offered 1kg when ordering which would have been more than enough for me (especially as there's a deadline)
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Response from Vers la Terre
There isn't necessarily a deadline, it just needs to be stored properly.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/11/2020
The first delivery was not on time, it arrived later. The package didn't look damaged, but one item inside was cracked. However, customer service sent me back the damaged item immediately. Thanks again.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
Very good service. Quality products. Customer service very attentive and responsive, even during this 2nd confinement. The delivery men had damaged one of the vermicompost bins. It was quickly replaced by verslaterre. Highly recommend.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/10/2020
Order received without difficulty. The composter is as shown on the website.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/10/2020
More than satisfactory quantity of glasses! Litter quality correct. The only downside was the bits of aluminum found inside...
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Response from Vers la Terre
Yes, unfortunately this can happen, as we use insulation in our palloxes to protect them from the cold, and there's a side coating of aluminum.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/10/2020
Delivered to the wrong place, but customer service reacted very quickly: my worms arrived quickly and in good health!
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Response from Vers la Terre
Sorry again for the bad delivery, but everything turned out fine :)
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
a tiny piece of broken lid: no problem, I glued it back on...
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Response from Vers la Terre
Damn! Don't hesitate to contact Customer Service if it doesn't hold.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/10/2020
Maybe a bit expensive
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2018
Just leafing through it for now to get some ideas. Well done and presented.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2018
Much too expensive. Too bad it makes a magnifying glass, which deforms the shape. Otherwise, the complete kit is perfect and practical for getting started.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2018
I didn't receive the product, so I can't evaluate it.
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M
M. C.
Rating: 4 out of 5
following a purchase from 18/01/2018
Interesting as part of a promotion (price a little high otherwise), currently being tested.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2017
It wasn't delivered on time, so I cancelled the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2017
Not tested yet. I remain confident
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Account suspended
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